1. Kathleen Mills Rogers
5814 Pinewilde Drive
Houston, TX 77066
281-781-8305
Fendi38@yahoo.com
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An entrusted management professional with over 27 years of office administration and management experience
with a demonstrated solid belief of core values and business ethics who has a keen understanding of necessary
business priorities, highly developed communication, motivational interpersonal and customer service skills
that are crucial for the long term success of an organization.
KEY SKILLS
 Business Operation Management Expertise
 Office Administration Skills
 Superior Customer Service
 Business Correspondence
 Outstanding Organizational Skills
 Excellent Oral and Written Skills
 Employee Management
 Project Management
 Microsoft Office Products
 Vision
 Sales Force
 Group Wise
 ESP
 Profit Maker
 HBOC
 Meditech
 CUBS
 Brainworks
 PBS
 XpanceNet
 Millenium
 Affinity Express
 AdWatch
 ADMARC
 GMTI
PROFESSIONAL WORK EXPERIENCE
Houston Chronicle February 2013 – Present
Division of Hearst Media Group – One of the largest news media organizations in Texas.
Advertisement Services Manager
• Manage daily tasks of eleven Marketing Media Coordinators (MMC) for range of classified verticals:
General Classifieds, Automotive, Real Estate, Recruitment, LaVoz, Weekly Automotive Magazine as
well as the National and Multi-Market Teams
• Ensure MMC’s are entering advertising orders accurately and timely for print campaigns, scheduling
and billing
• Coordinate with the GMTI system for the Weekly Automotive Magazine to ensure ad entry flows
between systems fluently
• Accomplished personnel objectives for the department: hiring, coaching, supervising and retaining
staff and planning/evaluating departmental activities and goals
• Responsible for evaluating current business processes and systems; make recommendations for
changes and improvements, if necessary
• Collaborate with the training department to assure processes from an operational perspective are being
followed by the sales staff
• Collaborate with Vice President of Sales and Marketing and Sales Directors to share activities and
manage sales expectations for MMC’s

2. • Coordinate with Sales Directors & Vice President on customers’ expectations
• Responsible for creating a positive work environment by ensuring a positive employee morale
• Serve as a coordinator and liaison between multiple internal and external customers
• Review and provide feedback on new processes and products to improve operational efficiencies
• Responsible all advertising products and systems updates/limitations to ensure that final deadlines are
met
• Responsible for resolving challenges as they arise with internal and external customers in a timely,
efficient and effective manner
Houston Community Newspapers June 2010 – January 2013
Conglomerate of 24 suburban community newspapers and related websites.
Executive Assistant /Sales Support
• Managed the day-to-day tasks of sales assistants at headquarters and seven regional offices
• Maintained reports for the Vice President of Sales & Marketing.
• Ensured sales assistants were entering advertising orders accurately and timely for print/digital cam-
paigns, scheduling and billing
• Coordinated with vendors of ad entry systems to develop new advertising products and to streamline
order entry processes
• Conducted training on all ad entry systems
• Developed training materials and online training modules on new products and system updates
• Collaborated with Vice President of Sales and Marketing and Sales Managers to share Brainworks
activities
• Managed sales expectations for Sales Support
• Coordinated with Vice President and Sales Manager on: customer contracts, setting monthly office
goals and calculating monthly commissions
• Served as primary support to Director of Revenue Projects, including financial reconciliations
• Provided metrics by team and individual throughout each sales initiative
• Responsible for creating a positive work environment by ensuring a positive employee morale
Corporate Expressions April 2008 – June 2009
Full service advertisement specialties company offering a wide variety of promotional items and services
Project Manager
• Managed all aspects of client and administrative services
• Responsible for: client satisfaction, quality control, marketing and communication
• Created a procedure manual
• Coordinated with other sales teams on multiple challenges and projects
• Developed and presented marketing PowerPoint presentations
• Successfully responded to Request for Proposal’s (RFP’s) for Devon Energy
• Maintained client correspondence
• Project Manager for the Devon Energy Company Store and the Houston Texans account

3. CHRISTUS Health – TLRA July 2000 – April 2008
One of the largest Catholic health systems in the nation
Client Services Supervisor
• Ensured client satisfaction, quality control, marketing, communication and training on new business
services.
• Successfully published: TLRA’s newsletters and website, ARMS website, CHRISTUS E-pay and On
Line Pay Direct
• Developed and presented marketing PowerPoint presentations
• Successfully responded to Request for Proposal’s (RFP’s)
• Developed TLRA marketing brochure and hardcopy handouts/marketing materials
• Ensured coordination and communication amongst: clients, management, operations, Directors, CFO
and TLRA Associates
• Responsible for partnership building/management via face to face contact in addition to telephonic
for external customers within the State
• Managed six employees both on and off site
• Facilitated TLRA’s Community Service Team - projects included: Habitat for Humanity, Houston
Food Bank, Giving Tree and Thanksgiving Food Drive, MADD Walk and CHRISTUS Health Com-
munity Outreach Programs