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Late check-out refers to when a guest departs a hotel after the standard check-out time. The guest must inform the front desk in advance of late check-out and may be granted a short period without charges. Late check-outs can cause issues if the hotel has overbookings by delaying arrival of new guests and increasing work for housekeeping staff during peak occupancy times. Hotels can help prevent late check-outs by reminding guests of check-out times, clearly outlining late check-out policies during check-in, and in some cases offering a hospitality room for groups without charges.
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The document discusses the layout and sections of the front office department in a hotel. It describes the key areas of the front office which include reception, reservations, bell desk, information desk, cash and bills, night auditor, and travel desk. Each section handles specific front office tasks such as receiving guests, room bookings, providing guest information, overseeing finances, and nightly audits. The front office operates 24/7 and is the primary contact area for all hotel guests.
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The document provides information on departure procedures for hotel checkouts. It discusses preparing a departure list, checking guests out according to standard procedures like verifying charges and collecting payment, and updating various records like moving balances to accounts receivable and preparing departure notifications and updated guest history records. It also covers options for express or self-checkout and procedures for group departures.
Front office Operations and Reservation
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
Advanced front office management
The document discusses various aspects of front office management in a hotel. It covers topics like the stages of guest contact from pre-arrival to departure, procedures for handling left luggage and scanty baggage, providing safe deposit facilities, mail handling, paging guests, and job descriptions for positions like the bell captain and bell boy who are responsible for porter services and assisting guests. The document also outlines the various registers, ledgers, and reports maintained for tasks like guest accounting, night auditing, and evaluating front office operations.
Registration m (1)
The document discusses the registration process in hotels. In semi-automated and fully-automated systems, most registration activities are handled pre-arrival while in manual systems they are done at arrival. Registration includes creating a record, assigning a room and rate, and fulfilling requests. Pre-registration allows faster check-in for reservations in automated systems. Methods of payment discussed include cash, checks, credit cards, and direct billing. Special requests are also fulfilled to create repeat guests. Modern registration innovations eliminate front desks and allow self-service check-in.
Check out and settlement
This document provides information about check-out procedures in hotels. It discusses the standard check-out process which includes settling the guest bill, updating records, and creating a lasting impression. It describes departure procedures for manual, semi-automated, and fully automated systems. Modes of bill settlement like cash and credit are covered. The document also discusses check-out options such as express check-out and self check-out terminals.
123
The document discusses different types of hotel reservations including guaranteed and non-guaranteed reservations. Guaranteed reservations require an advance deposit through methods like payment, credit cards, travel agents, or corporate agreements to secure the room. Non-guaranteed reservations are provisional and do not require payment in advance, allowing the hotel to release the room if not cancelled by 6pm on the arrival date. The document also outlines the standard process for handling reservations, which includes receiving requests, checking availability, accepting or denying requests, documenting details, confirming reservations, and maintaining records.
Arrival, registration, check in Procedure (Updated Version May, 2021)
Arrival, registration, check in Procedure (Updated Version May, 2021)Institute of Hotel Management, Hajipur, Patna, Bihar.
The document discusses various aspects of the guest arrival and check-in process at a hotel. It covers topics like pre-registration activities that can speed up check-in, the different types of registration records maintained, factors considered during room assignment, and the importance of accurate room status information for a smooth registration process. It also provides details on examining guest documents like passports and visas and the legal requirements for registering hotel guests in India.Sections of front office department in hotels
This document summarizes the various sections and functions of the front office department in hotels. It discusses the key roles of the front office which include room reservations, guest reception, registration, bell desk services, concierge services and more. It provides details on the processes carried out by each section like receiving room reservations, checking guests in and out, handling guest requests, cash collection and accounting. The document aims to provide an overview of the front office operations and management in hotels.
Check out procedure
The document discusses the check-out procedure for guests in hotels. It explains that the front office handles the check-out process, resolving account balances, updating room status, and creating guest history cards. The key steps are sending a bell boy to collect luggage, notifying other departments, adding final charges, presenting the bill to the guest, settling payment, issuing a no dues certificate, updating records, and informing departments of departure. Both manual and automated check-out processes are covered, highlighting accurate updating of documents as important for an efficient check-out.
Role of housekeeping
The document discusses the role and responsibilities of the housekeeping department in a hotel. It describes how housekeeping cleans guest rooms, public areas, and handles laundry. Housekeeping works closely with other departments like front office to ensure accurate room status updates. Clean rooms are essential for maintaining hotel quality and reputation. Effective communication between departments is important for guest satisfaction.
Checkout and settlement process
This document discusses checkout and settlement processes at hotels. It describes the key activities that occur at checkout, including those handled by the bell desk, housekeeping, and cashier's desk. Various checkout options like late checkout, express checkout, and self checkout are also outlined. Payment methods like cash, traveler's checks, credit cards, foreign currency exchange, and direct billing are summarized. The document provides an overview of the final phase of the guest cycle and the standard procedures involved in checking guests out of their rooms and settling any bills.
Function of front office
The front office handles several functions during a guest's stay:
1) Maintaining the guest account and folio by recording charges and payments.
2) Receiving and delivering messages and mail to guests.
3) Accepting room keys when guests check out and providing keys or keycards during check in.
4) Paging guests when needed and providing safety deposit boxes for valuables.
REGISTRATION PROCEDURES
Registration is the process of gathering guest information that is legally required. It formalizes the contract between the guest and hotel where the hotel provides accommodation and the guest pays for services. The registration process involves identifying the guest's status, creating a registration record by filling out a registration form or card, assigning rooms and rates, establishing payment methods, and completing check-in formalities.
REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTEL
The document discusses hotel guest registration procedures. It describes the registration process, including gathering guest information, maintaining registration records, and different methods of record keeping like hard-bound registers, loose-leaf registers, and individual guest registration cards. It also outlines the importance of registration information, pre-registration activities, and post-registration steps like notifying other departments of guest arrivals and departures.
hotel reservation management information
1. Apologize to the guest for the mistake and inconvenience caused.
2. Check the reservation records to determine what went wrong with his booking.
3. Upgrade him to the best available room to compensate for the error and ensure he has a positive stay.
4. Review procedures with staff to prevent similar issues and ensure all bookings are properly recorded in the future.
Arrival, registration, assignment, and rooming(front office)
This document discusses the arrival and check-in process at hotels. It describes the typical steps a guest goes through including being greeted by a valet or door attendant, registering at the front desk, possibly having to wait if no rooms are available, being assigned a room, and being escorted to their room by a bellhop. It also discusses different types of guests like those with or without reservations, walk-ins, and very early arrivals. Self-service check-in options are also mentioned. Guest privacy policies around sharing registration information are also briefly covered.
Arrival of Guest & Registration Check-in Process
The document discusses the guest arrival and check-in process at hotels. It begins by defining guest arrival as when a guest seeks accommodation other than their residence. It then outlines the key hotel employees who interact with arriving guests, including valet, doormen, front desk agents. Effective greeting involves behavioral, professional appearance and communication skills. The registration process is described as mandatory before room assignment and involves collecting guest information and creating a record. It assigns rooms and rates, establishes payment methods, issues room keys and fulfills special requests to complete registration.
Checkout & Settlement Process (updated on August 18, 2020)
Checkout & Settlement Process (updated on August 18, 2020)Institute of Hotel Management, Hajipur, Patna, Bihar.
Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!Diaposit.pptx
The document discusses how different hotel departments work together to sell rooms. It explains that the sales and reservation staff work to fill rooms until the evening before arrival. Then, the front desk staff take over room sales responsibilities and work to sell any remaining unoccupied rooms through walk-in or call-in guests. The front desk staff may also upsell guests on upgrades. Yield management aims to secure early bookings at lower rates than last minute bookings. Overall, the document outlines the hotel room sales process from initial booking through guest arrival.
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Arrival, registration, check in Procedure (Updated Version May, 2021)
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Late
- 1. LATE CHECK OUT Sub To- Sub by- Siddharth Sir Bishal Khadka ACA BHM-2-A
- 2. Late Check out ? The process of departure of guest from the hotel after the standard Check out time is known as LATE CHECK OUT.
- 3. Late checkout process The guest has to inform the front desk prior about the check out The front office may grant certain duration of time without any charges. The hotel should be informed about reason for the late check out.
- 4. Problems caused by Late check- out If the hotel is having over booking then the arrival guest will have to wait. The Executive housekeeper should be provided reason for late check out. More work for the GRA’s during full occupancy.
- 5. Preventive for late checkout The front desk should call the guest and ask about the check time day prior. Inform at the time of check in about the late check out procedure.
- 6. Contd. In case of group the hotel can provide hospitality room without any charges. Print the check put time at back of the key card The hotel can provide and hour or two depending on the GRA’s status.
- 7. Contd. Add the check out charges to the guest folio. Request the guest to vacate room as per check put time and keep language in language room with no extra cost.
- 8. THANK YOU