The guest cycle describes the activities a hotel guest goes through from making a reservation to departing the hotel. It includes four stages: pre-arrival where guests make reservations, arrival where they check-in, in-house where front desk handles services, and departure when guests check-out. Understanding the guest cycle is important for front office staff to coordinate quality service at each stage of the guest's stay.

1. GUEST CYCLE

2. •The guest cycle describes the
activities that each guest
passes by from the moment
he/she calls to make a
reservation inquiry till he/she
departs from the hotel.

4. PRE-ARRIVAL
• Pre-arrival is defined as the stage at
which a hotel guest chooses a hotel.
The only step associated with this
stage is reservations. Factors affecting
a guest's decision are varied.
• Include reservation

5. ARRIVAL
• Arrival is defined as the time when
a guest arrives and checks in at a
hotel.
• Includes Registration, Room
assignment, Issuance of room key,
Baggage handling.

6. IN-HOUSE
• The center of Front Office activity,
where the front desk is responsible
for coordinating guest service
• Includes mail and message handling,
maintenance of guest account, paging
and travel assistance, safe deposit,
currency exchange

7. DEPARTURE
• The cycle comes to an end during
departure, which occurs when a
guest checks out from a hotel.
• Includes preparing the guest bill,
settlement of guest account,
transportation, future reservation

8. ASSIGNMENT: #5
1. What are tools used in Front Office Services?
(give atleast 5)
2. How these tools are being used?
3. Why it is important to know?
-Research