The front office department is part of the larger accommodations or rooms division headed by a director. It coordinates with other services that support guest stays such as housekeeping, engineering, and food and beverage. The front office, also called the hotel reception, is responsible for selling rooms through reservations, registering guests and assigning rooms, serving as the first and last point of contact for guests, and helping create the property's image. It is organized into different sections to efficiently perform these roles.

1. FRONT OFFICE
DEPARTMENT
Dr. Roma Gandhi
Dr. BMN College of Home Science
NAAC Accredited ‘A+’ Grade CGPA 3.69/4
UGC Status: College for Potential of
Excellence

2. THE FRONT OFFICE
 The Front Office is part of a larger division called
Accommodations or Rooms Division headed by a
Director.
 Accommodations division has many other services that
support a guest stay, such as bell desk, concierge,
telecommunications, cashiering, housekeeping,
engineering, information technology, laundry and
business centre that require co ordination.

3.  Small hotels may simply called as the ‘hotel reception’.
 The unique of role of the front office is:
 To sell hotel rooms through systematic methods of reservation.
Revenues from the sale of rooms contribute to 50% or more to a
hotel’s profit.
 To register guests and assign rooms to them
 Is the first and last point of contact for a guest
 Has a visible role in creating the image of the property

4. ORGANIZATION OF FRONT
OFFICE DEPARTMENT

5. DIFFERENT SECTIONS OF FO
DEPT.

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