Sections of Front Office Department

1. FRONT OFFICE
DEPARTMENT
Dr. Roma Gandhi
Dr. BMN College of Home Science
NAAC Accredited ‘A+’ Grade CGPA 3.69/4
UGC Status: College for Potential of
Excellence

2. THE FRONT OFFICE
 The Front Office is part of a larger division called
Accommodations or Rooms Division headed by a
Director.
 Accommodations division has many other services that
support a guest stay, such as bell desk, concierge,
telecommunications, cashiering, housekeeping,
engineering, information technology, laundry and
business centre that require co ordination.

3.  Small hotels may simply called as the ‘hotel reception’.
 The unique of role of the front office is:
 To sell hotel rooms through systematic methods of reservation.
Revenues from the sale of rooms contribute to 50% or more to a
hotel’s profit.
 To register guests and assign rooms to them
 Is the first and last point of contact for a guest
 Has a visible role in creating the image of the property

4. ORGANIZATION OF FRONT
OFFICE DEPARTMENT

5. DIFFERENT SECTIONS OF FO
DEPT.

17. THANK YOU