1. Resume of Wessam Farouk Radwan Update: Jan 2016 Page 1
Wessam Farouk Radwan
Experienced IT Manager and CompTIA A+ Instructor with 15+ years in IT Consultation Field including; Hardware,
Software, and Networking Support. Specialized in: Trunk Solutions Assessment, IT Solutions Design, Project Management,
Action Planning (Estimation, Scheduling & Milestones), Quality, KPI Monitoring, Execution Control and Closure
AREAS OF EXPERTISE; that That Improve IT Operations and Organizational Productivity
 Proven Track Record in IT Project Management
 Service Delivery and Procurement Management
 IT Infrastructure Planning and Development
 Simultaneously Organize, Prioritize & Manage Several Organizational Assignments
 Proactive, Energetic, with Consistently High Attention to Details.
 Effectively Communicate, Collect Business Requirements, and Support Smart Solutions Development.
PORTFOLIO OF KNOWLEDGE, EXPERIENCE & SKILLS
 Excellent Communication  Business Automation  Risk Management & Assessment
 Project Management  Business Intelligence  Disaster Recovery Plans Development
 Strategic/Tactical Planning  Time Management  Resources & Budget Management
 Process Development  SLA Management  Leadership & Talent Development
TECHNICAL SKILLS
 Identify, Install, Configure and Upgrade PC Computer /Network Modules and Peripherals,
 Diagnose and Troubleshoot Common Module Problems and System Malfunctions.
 Installing, Configuring & Administering Microsoft Windows Platforms.
 Installing LAN Networks (H/W & S/W).
 Installing and Configuring & Administering Surveillance Systems.
 Maintaining and administrating different kind of servers (Domain Controllers - DHCP - DNS - WSUS - File Servers -
Folder Redirection Service - Print Servers).
 Manage and Lead Daily Admin Tasks and Employees Requests.
 Ensure High availability of All Internal Business Services.
 Manage all type of Preventive, Proactive, and Reactive Kind of Support.
 Server Room Operation Responsibility (Electricity, A/C, UPS, Fire Alarm System, and others).
CAREER SUMMARY & PERFORMANCE HIGHLIGHTS
Sadaf Institute, Sultanate of Oman (CompTIA Authorized partner) ID: 608422 – Oct, 2015 to Nov, 2015
CompTIA A+ Instructor
 Report to the Director of Training
 Prepare daily lesson plans
 Provide instruction as directed and uses effective teaching methods
 Conducts lab exercises
 Strong Communication skills to deliver course content
 Create monthly student evaluations
 Establishes academic goals and objectives for student success
 Provides academic counseling as appropriate
 Monitors attendance logs
 Enforce student policies (i.e. dress code, attendance, classroom protocol)
 Evaluates student progress
 Attends Training team meetings, as well as classroom related event
 Document classroom activity
Cairo, Egypt +20 01228902110
wesamfarouk@gmail.com
https://www.linkedin.com/in/wessamfarouk

2. Resume of Wessam Farouk Radwan Update: Jan 2016 Page 2
Promo Media, Cairo, Egypt – 2014 : 2015
IT Operation Manager
 Oversee the development and maintenance of the IT strategic plan.
 Approve vendors used by the organization and monitors their financial condition.
 Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
 Coordinate priorities between the IT department and user departments.
 Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
 Running advertisements for open positions, reviewing resumes and applications, interviewing prospective employees,
hiring and firing. The manager oversees his staff.
 Ensure technology is accessible and equipped with current hardware and software
 Perform other related duties as required during working hours
OT Ventures, Cairo, Egypt – 2010 : 2014
IT Service Desk Manager
 Manage Service Desk staff& Manage Operations
 Manage issue/risks resolution.
 Placing order for IT and other department requirements (Related to IT things like PC, Printers, laptop etc.) and
coordinate with Purchase dept. in this regard.
 New branch implementation (planning and designing).
 Providing support, including procedural, documentation.
 Responding within agreed time limits to call-outs, (Maintain SLA’s as required).
 Technical writing or- Documentations.
 Following escalation Matrix for all open cases with third parties.
 Planning and Forecasting for the New Year budgeting.
 Accountable for Fixed Assets tracking Projects “Project manager”
 Design and implement an organization wide request/resolution/reporting System.
 Work closely with the Managers of Infrastructure and Applications Development to create and maintain a
consolidated environment, which operates to deal with all technical issues quickly and efficiently.
 Ensure adherence to defined policies/procedures
 Proactively identify process improvement opportunities and support continuous improvement initiatives under
direction of Continuous Improvement Manager
 Manage and execute ad hoc reporting requirements
 Conduct work load planning, estimating and prioritization
 Manage Accenture quality assurance programmers
 Attend defined Accenture management team meetings
 Manage accuracy and timeliness of resource time reporting
 Manage budgets and financials of team
 Manage team of approximately 5 people
 Interviewing of staff.
 Maintain defined Accenture quality standards
LINKdotNET, Cairo, Egypt – 2007 : 2010
Senior IT Service Desk
 Installing and configuring computer systems & Printer support & replacing parts as required.
 Monitoring and maintaining computer systems, networks office LAN, WAN support Branch, and Head office.
 Supporting remote users in & out of Domain environment.
 Install and applying patch, Windows patch management.
 Install Security Application
 Finding solutions to problems & fixing major fault on the operating systems.
 Following diagrams and Service Manuals instructions to repair a fault or set up a system running network applications

3. Resume of Wessam Farouk Radwan Update: Jan 2016 Page 3
to support systems and users.
 Prioritizing and managing several open cases at one time.
 Handles troubleshooting & solves problems via phone / remote access.
 Repairs hardware problems for laptop & Desktop.
 Testing and evaluating new technology.
 Provide 1st and 2nd level of support, for some applications to users.
 Provide support through multiple channels, such as telephone, portal, emails etc.
 Organize and document all software installation, maintenance, Warranties and licensing.
 Assist the system administrators in their functions as needed.
 Provide and manage the staff availability to have 24x7 supports.
LINKdotNET, Cairo, Egypt – 2006 : 2007
Installation Team Representative
 Install and configure all kind of DSL modem (wired & Wireless) & Wireless Access Point by phone.
 Troubleshoot DSL common module problems with other related departments.
Century 21 – (IBM Authorized Training Center), Egypt – 2004 : 2006
Instructor
 Teaching A+ (CompTIA Certified Computer Technician) (Hardware Core and Operating System).
 Teaching Internet Fundamental.
 Teaching Network Essential.
Ministry of Health, Egypt – 2002 : 2004
Technical support
 Managing the information department.
 Constructing and managing databases.
 Managing the local area network.
SMART for Computer Services, Egypt – 1999 : 2002
Technical support
 Assemble computer systems.
 Working with maintenance programs.
 Maintenance of laptops computers (hardware and software).
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Commerce, Major in Business Administration – 2004
CERTIFICATIONS
 Mini MBA – Management
 ITIL® Foundation
 MCDST” Microsoft Certified Desktop technician
 A+ “CompTIA Certified Computer Technician
TECHNICAL COURSES
 MS DOS.v6.22
 Windows 9x, Windows 2000, Professional, and Windows 2000 Server (Administration and Implementation).
 Windows XP, Windows 2003Server.
 Microsoft Office 2000/ 2003.
 FrontPage 2000 /2003
 N+ Professional in IBM Training Center.
 Implementing and Supporting Microsoft Windows XP Professional In Synergy Training Center

4. Resume of Wessam Farouk Radwan Update: Jan 2016 Page 4
 Managing and Maintaining a Microsoft Windows Server 2003 Environment In Synergy Training Center
 Implementing a Microsoft Windows Server 2003 Network Infrastructure Network Hosts In Synergy Training Center
 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network
Services In Synergy Training Center
 Training in the Super User Program, which is a joint venture between the Ministry of Communication and
Information Technology and IBM (International Business Machine). The training comprises 300 Hours and included
the following highlights:
o Internet Fundamental in IBM Training Center.
o Network Essential in IBM Training Center.
o A+ (Hardware Core and Operating System). In IBM Training Center.
o N+ (Hardware Core and Operating System). In IBM Training Center.
o Linux Red Hat Distribution (Basics - Power User - System Administration).
SOFT SKILLS & MANAGEMENT COURSES
 Drive your Employees Performance workshop
 Myers-Briggs Type Indicator & Communication - MBTI
 Organization Behavior
 Strategic Management
 Principle of Project Management
PERSONAL INFORMATION
 Data of Birth: 6, November, 1979
 Nationality: Egyptian
 Marital Status: Single
 Military Status: Exempted