KPO refers to knowledge process outsourcing, which involves outsourcing knowledge-intensive business processes and analytical work. Some key points: - KPO requires advanced analytical skills and specialist expertise compared to BPO which focuses more on processes. - Top drivers of KPO include the increase in specialized knowledge, additional value creation, cost reduction, and shortage of skilled labor. - India is a preferred location for KPO due to its large English-speaking labor pool, lower costs compared to Western countries, government policies supportive of the IT industry, and expertise in knowledge work. - Major KPO providers include companies like Genpact, WNS Global Services, and EXL Service that provide

1. KPO
MADE BY: DEEPIKA OJHA

2. INDEX
 Outsourcing
 KPO – Knowledge Process Outsourcing
 Top Drivers Of KPO
 Advantages of KPO
 KPO VS BPO
 KPO-3P
 KPO Destinations & Providers
 KPO – CASE STUDY

3. What is outsourcing?
• “Outsourcing refers to the practice of transferring
activities traditionally done within a firm to third party
providers within the country.”
OUTSOURCING
BPO - Business Process
Outsourcing
KPO - Knowledge Process
Outsourcing
Types of Outsourcing

4. What is KPO ?
• Knowledge process outsourcing (KPO) describes the
outsourcing of core information-related business activities
which are competitively important or form an integral part of a
company's value chain .
• KPO requires advanced analytical and technical skills as well
as a high degree of specialist expertise

5. FUTURE TRENDS IN KPO
KPO become a buzzword in outsourcing booming conditions:
• Need of Professionals:- Hiring professionals such as CA, doctors, lawyers,
engineers
• Consolidation and fragmentation of outsourcing fields in KPO:- entry of
new service providers , new breed of entrepreneurs to set-up small technical
KPO
• Small Towns –New areas joining the outsourcing buzz
• Expansion of offshore centers in outsourcing countries
• Acquisitions and mergers to increase: more IT sectors with high domain
knowledge will merge in KPO

6. TOP DRIVERS OF KPO
• Increase in specialized Knowledge
• Additional Value Creation
• Cost reduction
• Shortage of skilled labor
• Demand of Quality Product

7. ADVANTAGES OF KPO
Outsourcing of activities to KPO companies can provide the
following benefits:
• Valuable cost savings that can be utilized elsewhere.
• Trained professionals at work.
• Standard operational efficiency.
• Increase in profits.
• Savings in time and management energy for maintaining in
house services.
• Option to recruit a larger work force without raising costs.

8. What KPO can deliver to you?
• Any company involved as service provider in the KPO
industry works in close coordination and association
with the client and provides services that are predefined
in terms of quality and standard of work.
• Good quality work.
• Lower costs.
• On time delivery of services.
• Uninterrupted services.
• Adaptability to changes in required quality.
• Good quality work.
• Lower costs.
• On time delivery of services.
• Uninterrupted services.
• Adaptability to changes in required quality.

9. KPO vs BPO
• KPO firm require more skilled labors than BPO
• In KPO focus is on Knowledge- Expertise while in BPO
focus is on Process – Expertise.
• KPO is a step ahead of BPO
• Access to huge-talent
• Cost-saving
• High-skilled labors
These are few reasons of creation of huge market of KPO
industry.

10. KPO – 3P
PEOPLE
DEVELOPMENTPHILOSOPHY

11. • KPO companies are professional services companies .
Developing professionals faster and better than anyone
else will translate directly into better quality,
productivity, retention and success in the market place.
Recruiting
Training
Quality &
Expertise
Equity
Research
Focus
Innovation &
Differentiation
Marketing &
sales Branding
Philosophy Development

12. • Recruiting: Recruiting the right people
• Training: Develop functional , cross-cultural & managerial skills in KPO
• Quality & Expertise: Quality & feedback should be properly observed in
KPO
• Equity Research: Analyst understand market dynamics , risk management.
• Focus: Focus should be domain expertise work in KPO
• Innovation & Differentiation: KPO can create new markets , new services
in market
• Marketing & Branding: selling KPO products proper marketing and
branding of product is required.

13. KPO SERVICES
• Research & Development
• Financial Consultancy and Services
• Advanced Web Applications
• Business and Technical Analysis
• Learning Solutions
• Animation & Design
• Business & Market Research
• Pharmaceuticals and Biotechnology
• Medical Services
• Writing & Content Development
• Legal Services
• Intellectual Property (IP) Research
• Data Analytics
• Network Management
• Training & Consultancy

14. Why India To Be preferred to
other countries
• Labor Pool
• Cost
• Government Polices
• Infrastructure
• Knowledge full / Expertise

15. Why India most Preferred?
• India produces over 75,000 IT graduates and 20 lacs English-
speaking graduates annually.Labor Pool
• Typical salaries range from $5,000 to $12,000 for technical staff,
while back-office salaries range from $3,500 to $7,500.Cost Benefits
• The government favors IT foreign ownership and imposes no export
taxes.
Government
Policies
• In India with redundant telecom and utility infrastructure, there is
very good reliability within India's special IT parks.Infrastructure
• In India Application development, maintenance, financial
processing. Experts see India becoming a hotbed for more critical
analytical jobs.
Knowledge full /
Expertise

16. TOP KPO Providers
• 24 / 7 Customers
• APTARA (TECHBOOKS)
• Evalueserve
• EXL Service
• Genpact
• Pangea3
• WNS Global Services
• ICICI OneSource

17. KPO Example
Company – Capgemini
KPO Vs BPO Model

18. KPO Case Study
CASE STUDY 1

19. KPO Case Study
CASE STUDY 2

20. KPO Case Study
CASE STUDY 3

21. KPO Case Study
CASE STUDY 4

22. THANK YOU