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Bpo and kpo
This document provides an overview of business process outsourcing (BPO) and knowledge process outsourcing (KPO). It defines BPO as contracting non-core business tasks such as customer service and HR to third-party providers. KPO is outsourcing high-end functions and allows both core and non-core activities. The document lists common BPO and KPO services, industries that utilize them, advantages like cost reduction, and disadvantages such as quality control issues. It also identifies major BPO and KPO companies including IBM, Tata, Infosys, Wipro, Cognizant, Fractal Analytics and WNS.
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Bpo and kpo
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- 3. INDEX  DEFINATION  TYPES OFBPO  KEY TERMS  BPO SERVICES  BPO (UESES)  ADVANTAGES  DISADVANTAGES  TOP BPO COMPANIES
- 4. DEFINATION BPO is contracting ofcertain tasks such as HR and customer service to third party service provider  BPO allows companies to focus on core business process BPO is implemented as cost saving measure for the task that the company requires
- 5. TYPES OF BPO BACKOFFICE • Includes internal function like billing and purchasing FRONT OFFICE • Includes customer related services like marketing and tech support
- 6. KEY TERMS OFBPO OFFSHORE ONSHORE NEARSHORE
- 7. BPO SERVICE Customer services Technicalsupport servicer Telemarketing service Employee IT help
- 8. BPO SERVICE Insurance processing Dataentry services Book keeping and accounting services Internet/ online/web research
- 9. BPO (USES)  BANKS INSURANCE  ASSET MANAGEMENT  MANUFACTURING  HEALTH CARE  IT  TELECOMMUNICATION  TRAVEL  AIRLINES  GOVERMENT
- 10. ADVANTAGES  COST REDUCTION  FOCUS AVOID ON CORE AREAS CAPITAL EXPENTIDURE  REVENUE  HIGHER INCREASE LEVEL OF SERVICE WITH LOWER COST
- 11. DISADVANTAGES  POOR  LACK RISK QUALITY CONTROL OF LOYAL EMPLOYEES OF EXPOSING CONFIDENTIAL DATA  REDUCTION  HIDDEN IN STRATEGIC ALLIGNMENT COSTS
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- 15. INDEX  DEFINATION  KPO SERVICES KPO (UESES)  ADVANTAGES  DISADVANTAGES  TOP KPO COMPANIES
- 16. DEFINATION  KPO is anoutsourcing of a high end business functions in an organization.  KPO allows both core and non core activities
- 17. KPO SERVICE Legal services Dataconversion Drafting services Analytical services Publishing services
- 18. KPO (USES)  Business andTechnical Analysis  E-Learning Solutions  Cartoon Animation & Design  Legal Services or Legal Process Outsourcing  Media Outsourcing  Intellectual Property (IP) Research  Network Management  Corporate Training & Consultancy
- 19. ADVANTAGES  TRAINED PROFESSIONALS ATWORK  INCREASE IN PROFITS  STANDARD  OPTION OPERATIONAL EFFICIENCY TO RECRUIT LARGE WORK FORCE WITHOUT RAISING COST
- 20. DISADVANTAGES  QUALITY OF PERSONNELAND WORK CANNOT BE GUARNTEED  SHORTAGE OF SKILLED EMPLOYEES  REDUCTION IN COMMUNICATION DUE TO LANGUAGE BARRIER  INABILITY TO PROTECT COMPANYS INTELLECT PROPERTY
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- 25. METER BPO K cess for client Lowend process High end required Low High client Low High Less than US $15 Can go up Less . High Volume driven Insight dri xity
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