The document discusses business process outsourcing (BPO). It defines BPO as contracting business tasks like customer service and HR to third parties. BPO is divided into back office outsourcing of internal functions and front office outsourcing of customer functions. India has become a major hub for BPO due to an English-speaking workforce, lower costs compared to Western countries, and a large number of graduates. However, cultural differences and infrastructure issues remain challenges. Overall, BPO allows companies to focus on core business while taking advantage of locations like India.
Want to start BPO industry or want to be part of it. Need a Expert Advice. Explore Facts of BPO with a professional and experienced personality Malcolm Sobers.
Want to start BPO industry or want to be part of it. Need a Expert Advice. Explore Facts of BPO with a professional and experienced personality Malcolm Sobers.
This report has been prepared as an assignment of International Economics. It is a brief report prepared to explain the SWOT Analysis BPO/KPO and ITES Industry.
Options for Customer Service Call CenterBill Kohnen
Sample Decision Process Template for US Based Company Considered Moving Customer Support Outside of the US. Assumes Company has some non call center presence outside of the US. Ultimate conclusion of this analysis was PI was best option compared to India and Ireland
Outsourcing - Outsourcing provides the companies basic level regular services to the other companies inside or outside the country firms so that company focuses on their core services.Outsourcing-all in one Solutions, Types of outsourcing , BPO-Business process , KPO-Knowledge process , LPO-Legal process outsourcing ,Top Drivers of Outsourcing , Outsourcing Destination, India Preferred Outsourcing Destination, Outsourcing Services, Outsourcing Examples, Outsourcing Case - Study, Outsourcing Benefits , Outsourcing advantages , Potential risks of Outsourcing , future trends, Outsourcing Framework ,Broadcast jobs ,Outsourcing Solutions, Outsourcing Companies , Outsourcing service providers, reverse outsourcing , BPO - business Models
Offshore, Nearshore, onshore services
ICSS is one of the leading inbound call center service providers in India. We have been catering to an extensive list of global clients for 13 years. We understand that our growth relies on the growth of our clients and as a result, rather than focusing on our business goals we lay a major emphasis on the business goals of our clients as helping them achieve their goals automatically helps us achieve ours.
Benefits of business process outsourcingmonaesolpk
ESOLPK is a leading Pakistani offshore software programmers/developers company. Get your own experienced and dedicated offshore software programmers, offshore Microsoft developers, offshore .NET developers. ESOLPK technical resource outsourcing experts help increase the efficiency and quality of our client's services through outsourcing IT.
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This report has been prepared as an assignment of International Economics. It is a brief report prepared to explain the SWOT Analysis BPO/KPO and ITES Industry.
Options for Customer Service Call CenterBill Kohnen
Sample Decision Process Template for US Based Company Considered Moving Customer Support Outside of the US. Assumes Company has some non call center presence outside of the US. Ultimate conclusion of this analysis was PI was best option compared to India and Ireland
Outsourcing - Outsourcing provides the companies basic level regular services to the other companies inside or outside the country firms so that company focuses on their core services.Outsourcing-all in one Solutions, Types of outsourcing , BPO-Business process , KPO-Knowledge process , LPO-Legal process outsourcing ,Top Drivers of Outsourcing , Outsourcing Destination, India Preferred Outsourcing Destination, Outsourcing Services, Outsourcing Examples, Outsourcing Case - Study, Outsourcing Benefits , Outsourcing advantages , Potential risks of Outsourcing , future trends, Outsourcing Framework ,Broadcast jobs ,Outsourcing Solutions, Outsourcing Companies , Outsourcing service providers, reverse outsourcing , BPO - business Models
Offshore, Nearshore, onshore services
ICSS is one of the leading inbound call center service providers in India. We have been catering to an extensive list of global clients for 13 years. We understand that our growth relies on the growth of our clients and as a result, rather than focusing on our business goals we lay a major emphasis on the business goals of our clients as helping them achieve their goals automatically helps us achieve ours.
Benefits of business process outsourcingmonaesolpk
ESOLPK is a leading Pakistani offshore software programmers/developers company. Get your own experienced and dedicated offshore software programmers, offshore Microsoft developers, offshore .NET developers. ESOLPK technical resource outsourcing experts help increase the efficiency and quality of our client's services through outsourcing IT.
Bring Mix listeners to your business with a New Moon ticket stop where we will broadcast live and give away 17 pairs of tickets to see New Moon on opening night!
Succession “Losers”: What Happens to Executives Passed Over for the CEO Job?
By David F. Larcker, Stephen A. Miles, and Brian Tayan
Stanford Closer Look Series
Overview:
Shareholders pay considerable attention to the choice of executive selected as the new CEO whenever a change in leadership takes place. However, without an inside look at the leading candidates to assume the CEO role, it is difficult for shareholders to tell whether the board has made the correct choice. In this Closer Look, we examine CEO succession events among the largest 100 companies over a ten-year period to determine what happens to the executives who were not selected (i.e., the “succession losers”) and how they perform relative to those who were selected (the “succession winners”).
We ask:
• Are the executives selected for the CEO role really better than those passed over?
• What are the implications for understanding the labor market for executive talent?
• Are differences in performance due to operating conditions or quality of available talent?
• Are boards better at identifying CEO talent than other research generally suggests?
KPO - Core Business Solutions ProvidersDeepika Ojha
KPO-Knowledge Process Outsource describes outsourcing of core information business activities and domain expertise and advanced technical skills in business Solutions. KPO – Knowledge Process Outsourcing, Domain expertise, advanced technical skills, specialist expert activities, core information boom , hire professionals , top drivers of KPO , Advantages of KPO , KPO VS BPO , KPO-3P ,People , Philosophy , Development , KPO Services , Top KPO Providers & Companies , KPO Example , KPO Case-study.
Business process outsourcing (BPO) is the subset contracting of a specific business task, to an outsourced third party at defined terms, conditions and performance indicators.
The presentation of 'Management Information System' subject of TEIT under 'University of Pune' INDIA.
Author and Teacher: Tushar B Kute
http://www.tusharkute.com
tbkute@gmail.com
There can be many causes why IT services are outsourced.it is also better to know as to what kind of IT services are outsourced.Get IT Outsourcing services from www.consilium-uk.com
BPO services have become increasingly popular in recent years as companies seek to reduce costs, increase efficiency, and focus on their core business functions. By outsourcing these functions, companies can benefit from the expertise of specialized service providers and free up resources to concentrate on their core competencies.
For professional BPO services visit: https://evermethod.com/
3. What is BPO?
• Business process outsourcing (BPO) is
the contracting of a specific business task,
such as human resources and customer
service, to a third-party service provider.
• This allows companies to focus on their
core business processes.
• BPO is implemented as a cost-saving
measure for tasks that a company
requires.
4.
5. BPO Categories
• It is often divided into two categories:
- Back Office Outsourcing which
includes internal business functions
such as billing or purchasing.
- Front Office Outsourcing which
includes customer-related services such
as marketing or tech support.
6. Key Terms
• Key Terms:
- Offshore Outsourcing is BPO that is
contracted outside a company's own country.
- Nearshore Outsourcing is BPO that is
contracted to a company's neighboring
country.
- Onshore Outsourcing is BPO that is
contracted with the company's own country.
7. Rules to Follow: What to Outsource
• Processes that do not add value to a
product or service.
• Highly repeated tasks with little variation.
• Labor intensive tasks that do not require a
companies intellectual property nor core
competencies.
• Processes that will tie up large amounts of
capital in assets.
8. Rules to Follow: What Not to
Outsource
• Processes that incorporate your core
competencies.
• Processes that require access to
intellectual property of your company.
• Non-labor intensive tasks.
• Processes that are associated with the
image of your company.
9. Rules to Follow: BPO
Guidelines
• There are many BPO providers, so
research to find the one that best suits
your needs.
• Using one provider for multiple tasks will
help streamline your BPO.
• Have some measure to check and control
the output of your BPO.
• Communicate with your BPO.
11. BPO to India
• Indian revenues from BPO are
•
•
estimated to have grown 107% to $
583 million.
Leading Competitors:
- Philippines, Mexico, Canada,
China and Ireland.
67-72% of costs to call centers
operating in the US/UK is directly
linked to man power costs. India
only spends 33-40% of costs on
man power. This includes training,
benefits and other incentives for
labor.
12. Statistics of the Future
The main revenue areas for Indian BPO
companies.
India's BPO Market in 2008
Service Line
First Estimate (1999) Second Estimate (2001)
HR
5.4
3.5-4.0
Customer Care
4.1
8.0-8.5
Payment Services
2.9
3.0-3.5
Content Development 2.6
2.5-3.0
Administration
1.3
1.5-2.0
Finance
0.7
2.5-3.0
Figures in $ billion
Indian revenues from BPO are estimated to have grown 107 per cent to
$ 583 million.
13. Statistics of the Future
Comparisons of India vs US BPO Costs
US$ Cost per FTE
(Full Time Employee)
Personnel
United States
India
India as % of US costs
42,927
6,179
14%
G&A Expense
8,571
1,000
12%
Telecom
1,500
2,328
155%
Property Rentals
2,600
847
33%
Depreciation
3,000
1,500
50%
58,598 11,854
20%
TOTAL EXPENSES
16. Capabilities: Why go to India?
• Language
•
– Major attraction for Multinationals
– Advantage over competitors
Educated Employees
– Large number of qualified workers
– Proven to be the best in the IT and
computer software fields
• Strong technical skills
• Eagerness to engage clients
– Produce around 100,000 engineers
annually
17. Capabilities: Why go to India?
• Infrastructure
•
– Improvements have led to increasing
success
• Telecom facilities
• Power sector
• India as a whole
Government
– Realize potential for economic
development
– Favorable policies have turned India
into a BPO/IT hub.
• Examples: Investment promotion,
telecom policy, IT Act
18. Pros of BPO
•
•
•
•
•
•
English Language Proficiency
Skilled Workforce
Lower Wages
Flexibility in Working Hours
Suitable Human Resources
Large Number of Graduates
19. Cons of BPO
• No TCO based costs
(While total cost of ownership (TCO), a summary of all
tangible costs associated with a BPO contract, is still a near universal tool used by BPO buyers when assessing a potential
contract, BPO buyers are beginning to look beyond TCO into intangible, non-linear factors associated with outsourcing
relationships.)
•
•
•
•
•
Poor Infrastructure
Cultural Differences
Internal competition for resources
Rising labour costs
Political and religious instability
20. Conclusion
• As a manager!
– Allows company to focus on core
competencies.
– What the future lies.
– Attractiveness of India.
21. Sources
• BPO India: Business Process Outsourcing.
•
•
•
•
•
http://www.bpoindia.org/
Forbes Magazine: Business Process Outsourcing.
http://www.forbes.com/bow/b2b/industry.jhtml?id=38
Why India?
http://www.indobase.com/bpo/why-india/index.html
InformationWeek: Indian Outsourcers Grow Fast, Gain Prominence.
http://www.informationweek.com/story/showArticle.jhtml?articleID=53701018
CIO Definitions:
http://searchcio.techtarget.com/sDefinition/0,,sid19_gci928308,00.html
BPO service India: Comparing India with other BPO destinations.
http://www.xicom.biz/bpo_swot_analysis.html