The document outlines a strategic approach to knowledge management (KM) within the Canadian Forest Service, emphasizing the integration and sharing of forestry-related knowledge. It discusses the challenges and necessary tools for managing knowledge assets, promoting a step-by-step methodology to overcome obstacles and deliver practical solutions. The document also highlights various KM projects and resources aimed at preserving and disseminating forestry knowledge.

1. Knowledge Management in the Canadian Forest Service Albert Simard Canadian Forest Service Presented to BC Forest Service February 1, 2005 “ Putting the puzzle together one piece at a time”

2. An Opening Thought…. “ A journey of a thousand miles must begin with a single step.” Lao-tzu (604-531 BCE)

3. OUTLINE Strategic Planning KM Processes Forestry Content

4. Knowledge Organization External Knowledge Share Internal Knowledge Manage Preserve Lost Knowledge Create Real World Monitor Use Mobilize Society

5. CFS KM Framework infrastructure & systems to capture, store, share content Content Tools Organization People Learning, motivation, rewards, incentives Processes roles, responsibilities, authorities, resources lessons learned, best practices, work routines forestry data, information & knowledge

6. Knowledge Management Goals Managing Knowledge Integrating Knowledge Sharing Knowledge Preserving Knowledge single organization: mandate, authority, resources similar organizations: culture, interests, context different organizations: general, few commonalities supports other KM goals Hierarchy Implementation

7. Cost of Not Knowing (CONK) Research Managed knowledge Surprise Unmanaged knowledge Awareness Know Don’t know Reality Know Don’t know World Wildlife Fund - Canada’s forests DFAIT – softwood lumber Reporter – mountain pine beetle Boreal forest briefing note Invasive species Access to Information Science & Technology Networks Synthesis of Knowledge & Information Network Fire management systems On-Line Bookstore Common Office Environment Plant hardiness zones

8. What the Architects Designed…

9. What Managers See… content Create Information Knowledge Data Capture Preserve Share Integrate Systems Computers Technology Networks

10. Knowledge Management Plan - Reactions - Understanding I don’t understand any of this This is too complicated. I don’t like this “fuzzy” stuff. Resources There is no money for this. What can you do without a budget? We have no time for this. Management Exactly what will be delivered? When will this be finished? What, precisely, are the benefits?

11. So, Now What? We need a new approach; a KM Program is unlikely Overcoming obstacles: Make it real: develop simple systems that people relate to. Start small: use existing resources to establish project-scale activities. Deliver useful tools that solve real problems. Strategy: Put the puzzle together one piece at a time.

12. OUTLINE Context KM Processes Forestry Content

13. Knowledge Management Projects - KM Processes - Integrate regional libraries - Metafore Enhance client interaction - E-800 Service Capture & share knowledge - Briefing Note DB Manage knowledge assets – Asset Inventory

14. Metafore (Integrating Regional Libraries)

15. Metafore Search & Request

16. E-800 Service (Enhancing & Leveraging Client Service)

17. E-800 Service Frequently Asked Questions

18. E-800 Service – New Questions

19. Briefing note Database (Capturing & Sharing Knowledge) Password via CFS Intranet User Interface (The Web) CFS staff View only Administrative Interface (The Database) Centres Branches Executive Services Guidelines Password

20. Briefing Note Database - Input

21. Briefing Note Database Search & Outputs

22. Inventory of Knowledge Assets (Asset Management)

23. Knowledge Assets Inventory Search Results

24. Total of 531 assets from 211 responses Source: Knowledge Asset survey

25. OUTLINE Strategic Planning KM Processes Forestry Content

26. Knowledge Management Projects - Forestry Content - Automated monitoring - Fire Information System Compile & share data - National Forestry Database Disseminate knowledge – CFS Bookstore Preservation & learning - Canada’s Forest Ecosystems

27. Wildland Fire Information System (Automated Daily Monitoring)

28. FireM3 Automated Satellite Monitoring

29. National Forestry Database (Compiling and sharing data)

30. National Forestry Database - Highlights

31. National Forestry Database - Data

32. Bookstore (Finding & Accessing CFS publications)

33. Bookstore Search & Download

34. Forest Ecosystems of Canada (Preservation & Learning)

35. Forest Ecosystems Preserving Photographs

36. Forest Ecosystems (Learning)

37. Considerations There is a KM strategy and framework. All projects combine people, the organization, processes, and tools. Process projects are necessary first steps. Content projects provide excellent examples. We know what the puzzle picture looks like.

38. A final thought… “ Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education alone will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent” Calvin Coolidge (1872-1933)