Knowledge management improving and sustaining quality
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Knowledge management refers to practices and strategies companies use to create, distribute, and enable adoption of strategic insights and experiences. Knowledge is a competitive advantage as organizations that learn faster than competitors get ahead and stay ahead. Key trends impacting knowledge management include digital engagement, cognitive analytics, social activation, and industrialized crowd-sourcing. Knowledge management relies on three building blocks - knowledge sharing processes, an environment conducive to sharing, and leadership that fosters these. The US Army's knowledge management practice of reflecting on objectives, outcomes, reasons for differences, and how to apply lessons elsewhere can benefit organizations.
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Knowledge management improving and sustaining quality
- 1. Knowledge Management: Improving and Sustaining Quality Surya Prakash Mohapatra
- 3. Everyone tried to find the fault in the engine room
- 4. Engineers came, qualified workers were called upon, but….
- 5. And then….
- 6. Knowledge management refers to the practices and strategies that a company uses in an attempt to create distribute and enable adoption of strategic insights and specific experiences. - O’ Leary
- 7. Knowledge is a Competitive Advantage “An Organization which learns faster than the Competition, gets ahead and stays ahead.”
- 8. 4 Key Trends Impacting KM • Digital Engagement • Cognitive Analytics • Social Activation • Industrialized Crowd-sourcing
- 9. Forms of Knowledge •Public •Shared •Individual
- 10. Key Knowledge Assets and Processes • Stake-holder Relationships • Human Resources • Physical Infrastructure • Culture • Practices and Routines • Intellectual Property
- 11. KM: Three Building Blocks •Knowledge Sharing Processes •Knowledge Sharing Environment •Leadership that fosters these processes and environment
- 12. KM Practice we can learn from US Army •What did we set out to do? •What actually Happened? •Why was there a difference? •What do we do next time? •Where else in the organization might we benefit from this knowledge?
Editor's Notes
- WHERE TO TAP Ever heard the story of the giant ship engine that failed? The ship's owners tried one expert after another, but none of them could figure but how to fix the engine. Then they brought in an old man who had been fixing ships since he was a youngster. He carried a large bag of tools with him, and when he arrived, he immediately went to work. He nspected the engine very carefully, top to bottom. Two of the ship's owners were there, watching this man, hoping he would know what to do. After looking things over, the old man reached into his bag and pulled out a small hammer. He gently tapped something. Instantly, the engine lurched into life. He carefully put his hammer away. The engine was fixed! A week later, the owners received a bill from the old man for ten thousand dollars. "What?!" the owners exclaimed. "He hardly did anything!" So they wrote the old man a note saying, "Please send us an itemized bill." The man sent a bill that read: Tapping with a hammer ......................... $ 2.00 Knowing where to tap ............................ $ 9,998.00 Effort is important, but knowing where to make an effort in your life makes all the difference.