This document discusses knowledge management and related technologies. It covers several topics: 1. It discusses various technologies associated with knowledge management, including internet, intranets, data warehousing, data mining, AI, expert systems, and more. 2. It identifies key technological drivers of knowledge management, such as intranets/extranets, object technologies, data integration standards, and software platform competition. 3. It describes the traits of effective knowledge management tools, including context sensitivity, user sensitivity, flexibility, heuristic task alignment, and suggestive interaction. 4. It distinguishes between information and knowledge, noting that knowledge involves experience, intuition, and wisdom, while information is what is contained in reference

1. Knowledge
Management
CREATE BRAND MARKET
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Learning/knowledge integration

2. The market talks about every technology from database to expert system
to be a KM Technology, because it is fashionable to associate oneself with
KM today .
Some technologies associated with KM are:
Internet,Intranet;Data warehousing; data mining, AI,Expert
systems;KBMS; Information retrieval,;electronic publishing technology; push
technologies;simulation;doc management; collaboration; groupware; DBMS
,Web mapping tools;help desk technology
Knowledge Management Technology
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Knowledge Management Technology Information retrie

3. Technologically it translates into database or an information repository with advanced
search capabilities
The Key technological elements driving KM forward according to Delphi Research
are:
1. The broad acceptance of intranets and extranets as the network backbone for
automated business process
2. The growing sophistication of object technologies and their deployment in software
applications
3. The arrival of practical standards for data integration and metadata management in
the I-net environment ,specifically XML standard
4. The merging of knowledge management priorities into the Competition among the
major software platform developers specifically IBM/Lotus and Microsoft
Knowledge Base Management System
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Knowledge Base Management System Database
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4. Profile of Corporation’s ability and it’s arsenal to address five imperatives are
mentioned below(solutions are listed in bracket)
1. Customer focused processes(aligning processes to E-business)
2. Highest Quality at lowest prices(Enterprise-wide integration)
3. IT playing a transformational role( a whole array of tools)
4. Best in class performance measures ( knowledge capture )
5. Right people for right roles ( learning/knowledge integration )
an opportunity to integrate all people and processes that exist within an
organization towards stated corporate objectives
KM in Organizational Context
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KM in Organizational Context Learning/knowledge integration
Copyright 2013-2014 Presentation by: Sachin Bansal

5. The Delhi research group has identified some broad norms for classifying a
tool as KM tool. The five traits of such tools to provide are :
Context sensitivity, User sensitivity, Component flexibility, Heuristic task
alignment and Suggestive Interaction
KM Toolbox
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KM Toolbox Flexibility
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6. Information is what’s in the book. Knowledge is knowing where to look.
Knowledge is all the years of insight, intuition, experience, wisdom.
Knowledge offers speed, and it allows it’s possessors to deal with situations
quickly and even some complex ones that would baffle or a novice
Knowledge is not expressed, personal, skill and information based, it is
migratory in nature and is codified in products and patented.
Knowledge & Information
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Knowledge & Information Experience/Wisdom
Copyright 2013-2014 Presentation by: Sachin Bansal

7. Drucker coined the term Knowledge worker in in 1959
Common themes of various definitions are:
1. Knowledge workers:
1. Found in both traditional and new industries
2. Work is information based and acquisition, creation, processing and
distribution of information is the chief task
3. Create and design new products.
4. They are intrapreneurs ,i.e., They have entrepreneurial spirit to take
risks and they innovate
5. They own their means of production, which in their brains and are
highly mobile
6. Can be both a high level as well as a low level employee in a
knowledge based organization
7. Are end users of the system analysts services.
Who is a Knowledge worker ?
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Who is a Knowledge worker ? Individual
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8. Their four groups are-
1. Clerical staff,
2. Supervisory staff,
3. Middle management and
4. Professional staff and executive staff
Who is a Knowledge worker ?
www.creatingdemand.org Copyright 2013-2014 Presentation by: Sachin Bansal
Who is a Knowledge worker ? Individual

9. Reputation to overall gains
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Strategically connected with clients, engaging and
involving them:
•How to get closer to customers?
•To build brand awareness and enhance loyalty?
•To position new products and services for the effective
market penetration?
•To fulfill what customers really desire?
Specialties
Brand Strategy, business entry & planning, product
development, internet marketing, trade distribution,
public private partnerships, sustainable tourism
management and investment promotion.
Crafting, Operationalizing and
Implementing Growth
Strategies to maximize
opportunities in emerging
geographies;
experience as my strong
resource and capability
Sachin Bansal
Enhancing business profitability

10. SACHIN BANSAL- Chief Explorer
INDIA : +91 97111 90192
sb@creatingdemand.org
www.creatingdemand.org
facebook.com/creatingdemand
DELHI LONDON MELBOURNE NEW
YORK ITALY
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Enhancing business profitability….
Copyright 2013-2014 Presentation by: Sachin Bansal