Presentation by CILIP CEO Nick Poole providing an interim update on the development and launch of CILIP's Knowledge Management Chartership, coinciding with the international ISO 30401:2018 KM Systems standard.

1. Knowledge Management as a profession
Introducing “Chartered Knowledge Manager” status
Nick Poole, Chief Executive, CILIP
APM KM SIG (14.11.2018)

2. KM & CILIP
• CILIP is the only organisation in the world
operating under Royal Charter to support the
development of all Information Professionals
• There is clear read-across from the skills and
ethics of information professionals and KM
practitioners
• There is huge value in promoting the exchange of
ideas and best practices between professional
communities
• www.cilip.org.uk

3. Information Professionals
Librarians
Public Librarians
School
Librarians
Library
Managers &
Assistants
Health
Librarians
Govt Librarians
Data Librarians
Academic &
Research
Librarians
Subject
Librarians
Other Librarians
Information Managers
Information
Architects
Information
Governance
Managers
Information
Scientists
Information
Rights
Managers
Data Protection
Officers
Taxonomy
Specialists
Analysts
Cyber-security
Managers
Web Managers
Knowledge Managers
Change
Managers
Knowledge
Architects
Knowledge
Advisers
Chief
Knowledge
Officers
KM Facilitators
Know-How
Managers
Data Professionals
Data Scientists
Machine
Learning
Specialists
Data Analytics
Managers
Artificial
Intelligence
Specialists

4. We are a knowledge economy
“UK investment in intangible or knowledge assets has been greater than
that for tangible assets since the early 2000s.
In 2014 it stood at £133bn, as opposed to £121bn tangible investment.
Of that intangible spend training by firms accounts for £26bn,
organisational capital for £22bn, design £14bn, software £28bn, branding
£15bn and scientific R&D £19bn.”
UK Intangible Investment and Growth
UK Intellectual Property Office, 2016

5. ISO 30401:2018
The new ISO 30401:2018 standard “sets requirements
and provides guidelines for establishing,
implementing, maintaining, reviewing and improving
an effective management system for knowledge
management in organisations”.
A ‘people-centred’ definition of knowledge “as a human
or organisational asset enabling effective decisions and
action in context”.
Drafted using the same template as other ‘management
systems standards’ (eg. Quality Management Systems) –
providing an overarching framework rather than a
prescriptive standard.

6. Sharing best practice & new ideas
The launch of Information as an Asset and KM Chartership mark the
start of a big year for CILIP as we embrace our role as the
professional association for everyone working in Knowledge and
Information Management.
Through Facet, our in-house publisher, our magazine Information
Professional and our annual conferences in England (Manchester 3rd
and 4th July 2019), Scotland, Wales and Northern Ireland, we will be
featuring industry-leading K&IM practitioners from key organisations.

7. The KM Cookbook
CILIP are proud to publish the ‘KM Cookbook’ through Facet
Publishing as a pillar of our support for the international
Knowledge Management community.
Written by KM leaders Chris Collison, Paul Corney and Patricia
Lee Eng, the book features 16+ interviews with globally leading
brands from South & North America, Europe, Middle East &
Asia about their amazing Knowledge Management
programmes.
A key ‘bridge text’ – making the provisions of ISO 30401
accessible and relevant and showing how organisations can
meet or exceed the new standard.
www.facetpublishing.co.uk

8. Information as an Asset
CILIP is working with KPMG, CIO Connect and IK Springboard
to develop Information as an Asset, a new guide for large-
scale organisations to valuing their information assets &
developing their ‘information capability’.
An increasing recognition that competitive advantage and
efficiency come from people, knowledge and information more
than IT and policies.
www.cilip.org.uk/informationasset

9. Knowledge at Network Rail
Network Rail are leading a hugely
ambitious programme to digitise their
entire rail infrastructure – creating a
network of data, information, knowledge
and expertise that can be used to manage
and improve rail infrastructure in real time.
CILIP has been working with Network Rail to
support the development of their
‘information capability’ – the human
infrastructure of knowledge, competencies
and skills to ensure that this programme is
successful.
Our aim is to help Network Rail develop the
future-ready workforce they need to sustain
their transformation.

10. CILIP Workforce Development Strategy 2019-2024
9 key commitments to developing the Knowledge & Information Professional workforce:
1. The workforce is more diverse and representative of our communities
2. Employers are creating more opportunities for Information Professionals
3. There is greater mobility within and outside the Information Profession
4. Employers are able to recruit and retain people with the right skills and aptitudes
5. Our skillset is recognised and valued
6. Our professional skills are up-to-date and futureproof
7. More Information Professionals continue to up-skill and retrain to stay ahead of service needs
8. There is a new generation of leaders that have come through the Information Profession
9. There is a sector wide understanding of professionalism

11. What is a ‘professional’?
According to work carried out by Deloitte
and the Professional Associations Research
Network (PARN), a professional is someone
who:
• Builds trust
• Behaves ethically
• Strives for excellence
• Is a reflective practitioner
• Leads or instigates change
• Champions their profession
• Adds value
Photo credit: Brooke Lark on Unsplash

12. Law
Ethics
Standards
Qualifications
Professional Recognition
Skills & competencies
Culture & practice
Professionalism & standards
Professionalism links legal and statutory
requirements and ethical practice to
standards and qualifications.
Formalising skills and competencies gives
employers a model for CPD and workforce
development.
The aim is ‘standards not standardisation’.
We don’t want to take the creativity or
diversity out of KM. We want to create a
flexible mechanism to recognise the
professionalism of KM people.

13. Why become a ‘profession’?
Professional registration offers a range of benefits for practitioners, employers and the whole community:
Benefits for practitioners Benefits for employers Benefits for the community
• Recognition of skills/expertise
• Quality mark for employers
• Differentiation in the market
• Improved earning potential
• Commitment to ethics
• Quality assurance for clients
• Supports workforce planning
• Risk mitigation and good
governance
• Greater confidence in
outcomes/results
• Improved knowledge sharing
• Formalised routes into the
profession
• Access to Apprenticeships
• Credibility and trust

14. We need a pipeline to attract, retain and develop talent in Knowledge Management…
Attract, retain,
nurture and
develop diverse
talent
Qualifications route
Experience route
Quality
assurance &
modelling
current &
future skills
needs
Academic teaching,
learning and research
Continuing Professional
Development & training
Engaging
employers
Professional
accreditation
Learning about
business needs
and key market
trends

15. Led and supported by a cohort of internationally-respected leaders…
Karen McFarlane
Chair, CILIP and
experienced K&IM
specialist
Paul Corney
Leading KM practitioner,
author and educator
Chris Collison
Leading KM practitioner &
author ”Learning to Fly”
Dominique Poole-Avery
Associate and Knowledge
Manager at Arup
Denise Carter
Chair, CILIP K&IM SIG and
MD Dcision Consulting
Patrick Lambe
Globally-recognised KM
Practitioner
Louise Goswami
KM Lead, Health
Education England
Our aim is to ensure that
professional recognition
in Knowledge
Management is led by,
with and for the
international KM
community.

16. Becoming a Chartered Knowledge Manager
1. Get started 2. Meet your mentor 3. Submit portfolio 4. Get Chartered!
Join CILIP and use our
interactive self-
assessment tool to
map strengths and
development needs
Be introduced to a
mentor who will talk
you through the process
& help map your skills &
experience
Be recognised as a
Chartered Knowledge
Manager or Chartered
Information
Professional
Submit a portfolio
based on your existing
work and experience
which demonstrates
your skills

17. Skills mapping & CPD planning

18. Product Development path - 2018
Concept Research Analysis Development
Launch –
phase 1
Launch –
phase 2
Ongoing
support
Sept Oct Nov Dec Jan Feb Mar Apr
Establish expert
Steering Group
Pilot cohort
Iterate

19. Milestones
6 months
• Steering Group established
• Product implemented and launched
• Initial pilot cohort
18 months
• Accreditation of learning/training
providers up and running
• Regular cohorts of professional
registration candidates in KM
24 months
• CILIP driving demand for professional
registration in KM with employers
and clients
• Regular cohorts of professional
registration candidates in KM

20. K&IM at CILIP Conference 2019
CILIP Conference 2019 will take place on the 3rd and 4th July in
Manchester, featuring keynotes including leading international
Knowledge Management practitioner Patrick Lambe.
For the first time, CILIP Conference will feature a fully self-
contained ‘Conference-within-a-conference’ focused on
Knowledge and Information Management, which we will be
developing jointly with the K&IM SIG.
Earlybird rates available now for pre-booking:
http://cilipconference.org.uk/