This document is a resume for Antoni Klapacz seeking a business analyst role. It summarizes his experience in quality assurance, client connectivity, and help desk management. He has over 15 years of experience in logistics, business analysis, and field service technician roles. Klapacz is highly motivated, a fast learner, and aims to motivate teams to develop or improve products.

1. Antoni Klapacz
66 Alden St Phone: 973-767-5623
Wallington, NJ 07057 AntoniKlapacz8@Gmail.com
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Summary
Business Analyst with experience in quality assurance,client connectivity and help deskmanagement. Super
motivated and actively seeking better opportunities. Looking to learn new skills and would love to motivate a team
to develop new or improve existing products. Willing to work extra hours and putt in 110%.
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Professional Accomplishments
 Promoted to Jr. Business Manager after just 1 year of employment.
 Rolled out 100+ new company clients in just 5 months, resulting in increased revenue
 Responded to and resolved an average of 5.3 field service requests perday.
 Reduced customer costs by consolidating multiple shipments into larger loads.
 Acted as department head while warehouse supervisorwas on leave.
Education
DeVry University, Paramus, NJ
Bachelor of Science in Technical Management October 2014
GPA: 3.84
Dean's List
Golden Key Honor Society
DeVry Institute, North Brunswick, NJ
Electronics Technician Diploma 1999
Technical Skills
 Minitab 16
 MS Office
 MS Visio
 Hardware/Software
 MS Project
 SDLC
 User acceptance
testing
 AC/DC Circuits
Professional Experience
Maintech, Wallington, NJ 01/2005- 01/2007
Logistics
 Provided business management with inventory reporting by executing queries against client repository.
 Shipped and received client equipment.
 Installed software and upgraded hardware on computers.
 Maintained and audited inventory.
Deutsche Bank, New York, NY 04/1999 - 05/2002
Business Analyst - Client Connectivity / QA Technical Specialist
 Connected 100+ institutional and program trading clients over various networks in less then one year.
 Completed certification testing for order management systemto ensure compatibility between customer's
and business's OMS.Provided quality assurance for trades and orders processed through FIX protocol.
 Advised traders beforehand of networking problems, allowing them to manage client expectations. Solved
internal networking problems by identifying issues and contacting programming staff for problem
resolution. Solved external networking problems by contacting appropriate vendors.Verified problem
resolution.
 Solved client inquiries, including issues of profitability and compliance by providing level II support to
traders, clients, and vendors. Rapid and accurate responses were required to maintain quality client service.
 Provided quality assurance by testing programs, which were modified to answer customer needs.
MCS Canon, Paramus, NJ
Field Service Technician 06/1998-03/1999
 Serviced full range of fax machines (ink jets- lasers) and performed routine preventive maintenance.
 Recognized with "Technician of the Month" award after three months of job training.
 Achieved 97.3 % efficiency rating on service calls.