Charidy Evans is an accomplished business analyst with over 13 years of experience seeking a new rewarding position. She has advanced skills in Excel, Word, PowerPoint, SQL, UNIX, AS/400, FTP, SFTP, PGP and Binary methods. In her current role as a Systems Operations Analyst at Fidelity Information Services since 2010, she provides second level support for production issues, manages production issue lifecycles, and ensures job processes meet SLA compliance. Prior to this, she held roles as a Member-Technical Staff at Verizon Wireless and Business Analyst roles at Alltel Wireless and Verizon Wireless where she supported various systems, performed security setup and technical support, and facilitated classroom training.

1. EVANS, CHARIDY
OBJECTIVE Accomplished business analyst,with thirteen plus years’ experience, looking to secure a rewarding position that
promotes dedication and motivation in a continuallyshifting and challenging environment.
SKILLS &
ABILITIES
Advanced in the use of Excel, Word, PowerPoint,SQL, UNIX, AS/400, FTP, SFTP, PGP, and Binary methods.
Experience writing functional and business requirements. Experience facilitating classroom systems training as
well as the creation of training scripts and documentation. Case ManagementSystem (CMS), Scheduler (Zena),
remote desktop,Outlook (multi inboxes).Clientrelations,telephone communications.
PROFESSIONAL
EXPERIENCE
SYSTEMS OPERATIONS ANALYST SENIOR FIDELITY INFORMATION SERVICES
MAY 2010 – PRESENT
 Provided second (2nd) level supportfor production issues and changes affecting internal and/or external
clients.
 Managed production issues through projectlifecycles.
 Responsible for configuration and managementofJob Scheduling Systems on ClientServers.
 Responsible for insuring thatall job processes and production clientdata marts were updated,available,and
metSLA compliance.
 Identified flaws in our application,while driving for improvementthrough detailed workflow analysis.
 Documented procedures and investigation details in online SharePointsite.
MEMBER-TECHNICAL STAFF VERIZON WIRELESS (FORMALLY ALLTEL WIRELESS)
JANUARY 2009 – MAY 2010
 Performed Security and procedural supportfor iLinc (Web & Video Conferencing),ProductAdd Tool; Mass
Upload Tool for the AS/400.
BUSINESS ANALYST I ALLTEL WIRELESS
OCTOBER 2006 – JANUARY 2009
 Responsible for monitoring dailyInventory Accounting, Warehouse Distribution,Supplychain,Accounts
Payable, and Wireless Revenue System Operations
 Performed 2nd level supportper telephone and Remedyto investigate system impacting issues and educated
the end users.
 Prepared supportand procedural documentation.
 Facilitated classroom systems training for end Users.
 Utilized heavy SQL to assistin the daily analysis and resolution ofsystem issues.
 Reviewed and processed securityrequests for end Users ofthe JDEdwards ACIM Module.
 Performed research and analysis to supportBusiness Operations and presented findings to Manager and
Project leaders.
BUSINESS ANALYST I / COORDINATOR II ALLTEL WIRELESS
DECEMBER 2002 – OCTOBER 2006
 Supported the ACI IT Service Center in addition to providing security setup and technical supportfor
Accounting, Inventory, Engineering, Purchasing,Expense,DocumentSharing Services,among other
applications.
TELLER SUPERIOR FEDERAL BANK
JUNE 1999 – DECEMBER 2002
 Supported the ACI IT Service Center in addition to providing security setup and technical supportfor
Accounting, Inventory, Engineering,Purchasing,Expense,DocumentSharing Services,among other
applications.
EDUCATION ITT TECHNICAL INSTITUTE LITTLE ROCK, AR
ASSOCIATES OF APPLIED SCIENCE IN COMPUTER NETWORKING SYSTEMS
Microsoft Excel, Access. Facilitation skills,Business Writing Fundamentals,IBM Strategy.
AWARDS Certificate of Recognition for Dedicated Service, Alltel
ITT Technical Institute Student Awards: Perfect Attendance, HighestHonors
National Defense Service Medal