This document is a resume for Sarah Gordon providing her contact information, personal profile, employment history, education, and interests. She has over 10 years of experience in quality assurance and production roles in the medical device industry, most recently as a Quality Technician at Arravasc. Prior to that she worked at Boston Scientific as a Production Operator and Trainer. She also has experience in childcare management and customer service roles at Royal Bank of Scotland. Sarah is pursuing a Diploma in Quality Management and has a National Diploma in Software Development.

1. Sarah Gordon Ballinastack,
Corofin,
Co.Galway.
Phone: (086) 0669011
E-mail: sarahkeat@yahoo.com
PersonalProfile
Self-motivated and hard working IT Graduate. Presently Undergoing Diploma in Quality Management
Works well as part of a team or as a sole contributor. Reliable, trustworthy, dedicated to maintaining high
quality standards and achieving results. Communicates well with all levels of staff. Excellent organisational
ability and demonstrates excellent time keeping. Flexible, eager with lots of initiative. Cool when working
under pressure.
Employment History
Currently Arravasc- Quality Technician
 Line and Balloon Manufacturing Monitoring - Assistance through Defect Analysis
 GDP Review of all Line Paper Work & Balloon Release Criteria
 Ensuring all Regulatory Compliance to Procedures, GMP and GDP
 Environmental Monitoring – Analysis of Results
 Quality Metrics updates
 Completion Line Audits and Cleanroom Audit
 Identifying any non-conformances and following up with problem solving and Root Cause Analysis
 Deviation and Non-Conforming Record experience
 Supervision of Product Re work and QA verification
 Experience in A3 Problem Solving
 Experience in Presenting Problem Solving Results to Management.
 Lab Testing skills and knowledge of Various Lab equipment including
 Reviewing of Lab reports
 Updating Procedures via Change Notices
 Organising product for Sterilisation and completing all necessary paperwork required.
 Knowledge of all coating testing equipment
 Time management skills acquired during testing of solutions.
 Keen eye for detail
 Experience in testing of machines and knowledge of Calibration of same.
 Ensuring Equipment are all within Calibration.
 DHR/SFP Review and release of units to Sterilisation
 Completion of Pre and Post Sterilisation Process
 Incoming Inspection experience and completion and review of results
 First Article completion at incoming inspection

2. Boston Scientific Sept 2011- 2014 Production Operator/ Designated Trainer
 Excellent Knowledge of Balloon Moulding & Lean Line Manufacturing
 Detailed experience in using Balloon Moulding data Sheets and reviewing Paperwork.
 Extensive microscope knowledge and defect awareness including final inspection
 Advanced knowledge of all aspects of a clean room and GMP
 Follows all procedures to high standards insuring high quality product
 Quality assurance skills including keen eye for detail and reviewing paperwork..
 Experience in Working as Part of a large team and also on my own initiative.
 Excellent multi-tasker with excellent time management and co-ordination skills.
 Excellent knowledge of the Manufacturing Industry.
 Keen on maintaining high quality standards
 Excellent knowledge of Line Clearance
 Extensive knowledge and experience using various Software Systems within the Medical Device industry
 Training and developing other Product Builders to high standards
 Communicating with Supervisors and filling out training logs
 Key Problem solver when issues arise on the line or systems shut down.
 Key in Identifying & Solving issues when they arise.
Sept 08 – 2011 Self employed Childcare Manager
 Maintaining and filing Tax returns.
 Co coordinating and communicating with HSE on standards an regulations
 Supporting HSE in Unannounced Audits
 Dealing with parents concerns
 Dealing with phone queries on pricing and placements
 Dealing with childcare regulations and maintaining high standards
Aug 06 -08 Royal Bank of Scotland - Team Leader
Providing high levels of customer Service in Car, Travel insurance
Monitoring a Team of 13 Customer Service Assistants
Assisting the team in their personal goals.
Maintaining Financial Service Regulator Standards
Dealing and over-coming complaints written and oral
Training new CSA’s regarding queries and under writing and sales
Dealing with Under-writing queries
Exceeding team targets in sales, Average Handling times, productivity Quality.
Chairing team meetings and presenting to Management Team.
Co-ordinating CSA’s Training
Floor walking & monitoring sales floor answering queries.
Administration of documents by fax or emails.
Dealing with high volumes of inbound Sales & Customer Service calls on busy sales floor.
April 04 – Aug 2006 Royal Bank of Scotland - Customer Service Assistant.
 Dealing with high volumes of inbound & Outbound Sales & Customer Service calls.
 Listening to Customers needs and following through with same
 Dealing with the Ulster Bank Home Insurance print run
 Working within a Team to achieve high levels of service
 Assisting new CSA’s regarding queries and under writing

3.  Maintaining Abandonment Rates
 Achieving targets in sales, Average Handling times, Productivity Quality.
 Administration of documents by fax or emails referring queries to underwriters & Key Accounts Managers
etc
Summary of Achievements
 Diploma in Software Development
 Achieved highest level in RBS at Customer Service Level – Platinum
 High level of computer competency with excellent keyboard skills
 Personal skills to influence and motivate others
Education
 2014 – Part 1 – Diploma in Quality Management - Distinction
 2000 – 2003 Galway Mayo Institute of Technology- National Diploma in Software Development
 1995 – 2000 Presentation College, Athenry, Co.Galway
Hobbies, Interests & Achievements
Horse riding, basketball, and Irish. Achieved many awards at county, provincial and national levels in
basketball and show jumping.
ExcellentReferencesavailable upon request