Cindy B. Sugino is a senior quality assurance professional with over 20 years of experience in quality assurance, product enhancement, and global customer support. She has expertise in project management, quality assurance testing, customer service, and team building. Her experience includes roles at ProQuest Corporation, Workday Corporation, SAT Corporation, Financial Engines, PeopleSoft, Intuit, and Computer Associates International, where she has successfully led quality assurance efforts and teams on numerous projects.

1. CINDY B. SUGINO  Cell-408-823-7616
 csugino@yahoo.com
Senior Quality Assurance Professional
Professional Profile
 Results oriented, self-motivated, individual contributor with over 20 years of professional experience in
Quality Assurance, product enhancement and Global Customer Support.
 In depth understanding of the Software Development life-cycle (SDLC), Agile, Sliptream (xtreme
programming) and Waterfall methodologies.
 Knowledge of test coverage methodologies, including Acceptance (Smoke), integration, regression and
functional test.
 Strong project manager, who can see the big picture while keeping an eye on the details.
 Ability to deliver multiple high risk projects with high quality while keeping to project schedule.
 Recognized team builder with a proven record of success in combining technical skills; ability to build rapport
across cross functional teams and expertise in identifying process improvements to achieve of business and
financial goals.
 Proven ability to strengthen effectiveness and build team cohesiveness through training, building and
centralizing documentation.
 Self-starter, ability to learn applications, environments and processes with minimal supervision.
Areas of Expertise
 Project Management  Productivity & Quality  Analytics and Reporting
 Customer Service & Satisfaction  Problem Identification/Resolution  Organizational Development
 Staff Supervision/Development
 Knowledge-base / Technical
Training
 Strategic Planning/Project
Launches
 Document Control / Document
management.
 Leadership & Team Building
 Time Management
 Customer Commitment-Usability,
performance, data mgmt. and
storage.
 SQL Query
 Financial Software / Various
Technologies/Internal tool
 Web browsers - test on
Windows, IOS and Android
 Accessibility
 Localization Testing
Professional Experience
ProQuest Corporation (contract) ▪ 2014- 2015
Quality Assurance Engineer
Write and execute test cases from stories and requirements. Consult with developers on resolution of bugs.
OS platforms Mac IOS, Windows and Android Mobile device testing
Key Accomplishments:
 Part of the team responsible for Reader Redesign Project Quality
 Tested integration of Ebrary and EBC to Ebooks
 Accessibility testing with Mac Voiceover, Windows -Jaws and Nvida
 Worked closely with Development, Project Manager, IT and customer support.
Workday Corporation (contract) ▪ 2012- 2013
Quality Assurance Engineer BFT group – Organization area
Assigned to QA the Organization Upgrade as well as other smaller projects.
Key Accomplishments:
 Performed testing of projects using Agile methodology.
 Managed projects using web service implementation tool “Iload”.
CINDY B. SUGINO PAGE 1 OF 3

2. CINDY B. SUGINO  Cell-408-823-7616
 csugino@yahoo.com
 Performed light automation regression assignments using internal Java based WATs Automation tool.
 Assisted the Finance group with regression testing, uncovered and reported several existing issues.
 Successfully tested” Organizational chart” UI, reporting and print implementation changes.
SAT Corporation ▪ 2010-2012
Senior Quality Assurance Engineer and Support
Managed quality and support of the new “SigMon” product line. Worked closely with all stakeholders and
clients.
Key Accomplishments:
 Performed all hardware, software and network installation and support for clients.
 Created User Manuals, Standard Operating Procedures and Quick Tip sheets for product line.
 Worked with PM to standardize and insure the consistency of software and hardware released.
 Managed quality assurance testing on all software patches and upgrades.
Financial Engines Incorporated ▪ 2000-2008
Senior Quality Assurance Engineer
Quality Lead for high risk and highly visible project areas. Lead tester for implementation of development
tools.
Key Accomplishments:
 Created On-boarding and Education Strategy for the Indian Development Center.
 Developed and presented “Train the Trainer” courses and managed a staff of four for roll-out and
continuing education.
 Designed, developed and managed 'Wiki' pages to consolidate a Global Knowledge Management
documentation, training and information site. Site reported average of over 80 hits per day in a company of
230.
 Developed training content for multiple product launches and presented to the team as well as other
departments.
 Awarded Team Recognition Reward for the Implementation of the “Slipstream” / Extreme Development
and testing method, a predecessor to the Agile methodology
 Led the development of test estimates while ensuring the on time delivery of projects.
 Product lead for multiple back office connections, internal tools, and the high risk / high profile projects on
Oracle and MS SQL server as well as various back office client connections. Including performance, load
and stress testing.
 Automated the released of projects using e-tester.
PeopleSoft Incorporated ▪ 1997-2000
Tools Development Manager | Senior Quality Assurance Engineer | Global Support Analyst
Served as team lead for several new and high risk projects. Coordinated and performed various functions
including testing, monitoring project development, resolving customer issues on any platform, preparing
documentation, writing various document on tips and techniques issues related to support, and supporting
Application Development Tools
Key Accomplishments:
 Led support of Team lead supporting Workflow / Business process design, People-code and People tools
issues, etc. Supported applications on database platforms: Oracle, Microsoft SQL Server, Informix,
DB2/UNIX, DB2/MVS and Informix. Tested and reported defects to development using Vantive Software
and Lotus notes database.
 Awarded the GSC Outstanding Contributor award in Q1 1998.
 Promoted to lead the organization in the incorporation of the Quality Assurance centralized team.
 Automated test scripts using Rational Robot.
 Asked to join the tools development team as a Development Manager for Crystal Reports.
CINDY B. SUGINO PAGE 2 OF 3

3. CINDY B. SUGINO  Cell-408-823-7616
 csugino@yahoo.com
Intuit Corporation ▪ 1995-1997
Senior Quality Assurance Engineer (consultant to permanent)
Conducted and performed quality testing on Quicken 5.0 CD-Rom / Windows, QuickBooks 5.0 CD-Rom /
Windows, and Form Layout for user defined invoices and forms.
Key Accomplishments:
 Recognized for quality test efforts and uncovering the highest number of defects as well as enhancements
requested.
 Praised by lead developer for exceptional cleanup efforts, detailed investigating and targeting of the
intermittent bugs.
 Recommendations from developers, managers and coworkers resulted in a permanent position offer.
 Installed and verified OS2 operating systems for project testing.
Computer Associates International ▪ 1987-1995
Quality Assurance Lead / Senior Lead Response Center Analyst
Senior support lead for “Accpac” desktop accounting software solutions. Liaised with clients and re sellers to
resolve client issues.
Key Accomplishments:
 Recognized as key to increasing department revenue generation from 5% to 19.7% within a year.
 Organized multiple team building and team knowledge transfer to increase productivity. One small
example: Documenting and distribution of the ‘Top 10’ list that lead to an immediate increase in quality of
support as well as team reliability and recognition.
 Received highest letters of appreciation and accommodations from clients and re-sellers.
 Supported multiple versions of their network and accounting applications.
 Recognized as a key player in building the customer support teams knowledge base and service standards
to an exceptional quality, high customer satisfaction ratings and immediate turnaround.
 Led the improvement of the Manman X products and interdependence between them. Highest volume of
bugs and enhancements reported for that application until that time.
Education
B.A. in Sociology ▪ University of Hawaii
Associations and
Volunteer for Non- Profits
Past Member of the Executive board for the JACL
Past : VP of media and communications for the JACL
Current : Active member of the JACL
Current: Volunteer for Bunny Sanctuary.
Current:: Volunteer for the Nikkei Matsuri Festival
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