Beverly Lackenbauer is seeking a position providing excellent customer service and team building. She has over 15 years of experience in customer service roles, including as a front desk coordinator and medical records assistant, and customer service representative. She has strong skills in Microsoft Office, multi-line phones, medical software, and data entry. Beverly is service-oriented, patient, and a strong multi-tasker with excellent phone skills.

1. BEVERLY LACKENBAUER
(425) 770-0365
bevanne46@gmail.com
OBJECTIVE: To deliver excellent customer care, and team building in a professional and courteous manner.
SKILLS
Microsoft Word and Excel Multi Screens, Multi-Line Phones
Microsoft Outlook and Express Typewriter-Keyboards, Data Entry
Some Microsoft PowerPoint, Access Scanners, Printers, Copy Machines
Microsoft Windows XP, 7/8 and 10 Fax Machines, Fax Press
Internet Explorer, Quicken, Turbo Tax Olympus 3000, 4000, 5000
QUALITIES
Service Oriented, Patient, Understanding Versatile, Willing to try New Things
Friendly and Personable Highly Organized, Resourceful
Excellent Phone Voice Quick Learner,
Good at Multi-Tasking Great Sales Skills and Experience
Hard Worker, Timely, Self Starter Excellent Attendance
Team Builder and Independent Worker
Long time Customer Related Work History in Various Job Settings
WORK EXPERIENCE
Medical Consultants Network, Inc. 2003-Present
Front Desk Coordinator/Medical Records
Responsible for Greeting and Assisting People that enter the office as well as various other office duties:
• Assisting Patients to complete Intake Forms and answer questions about the exams and Providers
• Directing and Assisting Patients to Exam Rooms and Chaperoning Exams as needed
• Working with Clients to answer questions regarding Reports, Appointments, Documents needed, as
well as providing Clients with information on Company Procedures, Policies and Providers
• Assisting Providers as needed, answering question, assisting with computer questions/problems,
retrieving documents whether via phone calls or searching the medical chart
• Downloading/Uploading of Provider dictation using Olympus Dictation Modules 3000, 4000 and 5000.
• Scheduling and working with a large variety of Providers in our offices and off Site locations including;
Orthopedics, Neurology, Chiropractic, Psychiatry, Neuro-Psychiatry, Naturopathic, Occupational Med,
PMR, Plastic Surgery and many others
• Assisting in the Scheduling and Re-Schedule of Exams, Diagnostic Appointments, Chart Reviews,
Depositions, etc.
• Answering Multi-Line Phones and Transferring calls to the proper Team Member
• Preparing Reports, Appointment Letters and other documentations for mailing
• Sorting Medical Records and preparing charts for providers, includes adding any needed forms
• Coordinating and Shipping prepared Medical Records to providers prior to clinic days
• Compose, Edit and Type an assortment of business related materials
• Preparing, sorting and filing Forms and Charts as well as Ordering Office and Medical Supplies
• Sending, Retrieving and Distributing Mail, UPS, FedEx and DHL packages
• Preparing and Sending Marketing Packages as well as faxing and emailing of Marketing Materials
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2. Spiegel (Eddie Bauer) Bothell, WA 2000-2003
Customer Service and Sales
Responsible for Customer Inbound Calls, Live Chat and Emails Regarding the following:
• Order Verification and Order Status
• Due Bills, Charges, Shipping, Delivery and Order Errors
• Entering Order Data for three Companies in one Call Center
• Working with the different kinds of Clientele for all three Companies
• Answer questions about Merchandise, Company Procedures and Policies
• Promote and Selling selected merchandise through add on sales
• Correcting problems on Internet Orders
• Outbound Calls to customers in regards to Internet Orders
• Demonstration of Products and Services for team meetings
• Assisting and Working with other Team Members to help increase Sales
Various Adult Family Homes in Bothell/Woodinville/Kirkland WA 1995-2000
Certified Nursing Assistant
Responsible for helping 3-6 Elderly Residents with Daily Tasks of Living as well as:
• Managing and Directing programs for the Elderly and Staff
• Helping to Hire New Staff and responsible for Training and Supervise Staff
• Working with Residents Family, State Workers, Visiting Nurses and Hospice Care
• Monitored Home and Staff to ensure all meet the Regulations of the State
• Keeping all Records for Resident’s Medications, Activities and Behaviorisms daily
• Showing and Selling Home and Services to perspective Residents and their Family
• Ensure home is in constant Order and Cleanliness
• Creating meal plans and Preparing meals and snacks
Other Work Experience positions and References available upon request
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