Kim Shanks is seeking a position that allows for professional growth. She has over 20 years of experience in administrative, customer service, and clerical roles. Her most recent role is as a Team Assistant at HUB International, where she provides administrative support to an Employee Benefits Client Manager. She also has experience in property maintenance, sales, management, and various receptionist roles. She is proficient in Microsoft Office, accounts receivable/payable, and has strong customer service, telephone, and clerical skills.

1. Kim Shanks
Team Assistant at HUB International
kimbatwl@hotmail.com
Summary
My objective is to obtain a position that will utilize my current skill set and allow for
professional development and
growth.
Experience
Team Assistant at HUB International
July 2014 - Present (9 months)
Provide administrative and clerical support to the Employee Benefits Client Manager in
accordance with
company practices, policies and procedures. Support and assist team with various insurance
companies
representatives to keep current service requirements. Process renewal requests, cancellations,
enrollments,
audits, and other relevant data.
Owner at Property Maintenance
March 2006 - July 2014 (8 years 5 months)
Job duties: Maintain residential and commercial properties, performing routine cleaning as well
as restoration
and minor construction such as drywall, painting, and minor household repairs.
Administrative Assistant at Pinnacle Insurance Partners
September 2011 - March 2012 (7 months)
Job duties: Typing, filing, answering phones. Also responsible for HIPPA protected hard copy
documents to
electronic storage. Prepared all documents for distribution to clients.
Manager (seasonal) at Karen's Place (Farm Market)
April 2002 - October 2006 (4 years 7 months)
Job duties: Sales, customer service, purchasing and product care.
Sales Consultant at Tupperware, Starlight International & Mary Kay
January 1996 - April 2002 (6 years 4 months)
Job duties: Established a client base through bulk mailings and product demonstrations.
Maintained
inventory, provided shipping and handling of products to client base. Responsible for collection
of accounts
receivable and accounts payable.
Secretary/Assistant Manager at Midwest Cleaning Systems, Inc.
February 1992 - January 1994 (2 years)
Page2
Job duties: Provided customer service and created a process for data collection an storage.
Responsible
for inventory, shipping, warranty and product repair. Other duties included answering phones,
accounts
receivable and accounts payable.

2. Owner at K & A Detailed Cleaning
January 1992 - January 1994 (2 years 1 month)
Job duties: Maintain and grow client base, negotiate contracts and manage crew.
Front Desk Receptionist at Cummings Mcclorey Davis & Acho, PC
January 1991 - February 1992 (1 year 2 months)
Job duties: Greet clients and escort them to their attorney’s office. Processed legal pleadings,
operated
switchboard, mailroom duties, as well as case file management.
Front Desk Receptionist at Dr. Raymond Katz, DDS
January 1991 - December 1991 (1 year)
Job duties: Responsible for front office operations such as greeting patients, answering the
phones and
scheduling appointments. Prepared and tracked the day sheets as well and maintained patient
files and charts,
updated patient data. Performed accounts receivable duties and assisted the dentist.
Front Office Receptionist at Monarch Press Inc
January 1988 - December 1989 (2 years)
Job duties: Responsible for front office operations such as customer service, answering phones
and mail
distribution.
Front Office Receptionist at Dr. Aydar
January 1986 - December 1987 (2 years)
Job duties: Responsible for front office operations such as answering the phones and scheduling
appointments, maintained patient data base, preformed accounts receivable duties and assisted
the doctor.
Education
ELearning
Certificate of Completion, Phishproof, 2015 - 2015
Jackson Area Career Center
Certificate in Office Occupations, General Office Occupations and Clerical Services, 1982 -
1983
Napoleon High School
High School Diploma, 1982 - 1983
Jackson Community College
Medical receptionist/biller
Page3
Languages
English
Volunteer Experience
Worked on Policy Council Committee at Headstart Program for Lenawee County
September 1997 - 2000 (3 years)
Went over requests for things needed at each location, decided on what would fit in the budget
and then
voted on current topic we had been discussing at that particular meeting. Also helped with
fundraisers to help
fund the Headstart Program.

3. Leader at Campfire Girls
September 2000 - 2003 (3 years)
Activities included community service projects. Also went on educational field trips to local
museums, zoos
and apple orchards, etc. Earned badges by doing certain activities.
Leader at Girl Scouts of America
September 2003 -2010 (7 years)
Activities included community service projects, service unit events such as encampments, also
went on
educational field trips and community sponsored activities. Rock'n and Rake'n is an example of a
community
event which I participated. Rock'n and Rake'n matched Girl Scouts with local seniors requiring
assistance
with yard work and minor home repairs.
Skills & Expertise
Customer Service
Management
Telephone Skills
Accounts Payable/Accounts Receivable
Sales
Receptionist Duties
Employee Benefits
File Management
Microsoft Office
Front Office
Page4
Kim Shanks
Team Assistant at HUB International
kimbatwl@hotmail.com
Contact Kim on LinkedIn