1. Rebecca M McWhorter
1021 Brandy Lane APT 15, Richmond, KY 40475
(606) 312-1264 (Home)
rmcwhorter76@gmail.com
Summary
I have 22 years of experience, including as a Packer, as a Customer Service Representative and as a Certified Nursing
Assistant (CNA) in industries including Home Furniture, Furnishings, and Equipment Stores, Health Services and
Miscellaneous Manufacturing Industries.
Most recently, I have been working as a Packer at Hearthside Food Solutions from June 2014 to October 2015.
My skills and experiences include: accounting software, payroll processing.
I hold a North Laurel High School degree in General from N/A.
Experience
Hearthside Food Solutions, London, KY June 2014 to Oct. 2015
Packer
Weighed and measured items. Met packing requirements. Inspected products quality before packing. Packed items.
Cleaned work areas and tools. Worked as a team. Able to lift up to 50 lbs.
General Dynamics, London, KY Sept. 2013 to May 2014
Customer Service Representative
Spoke with customers by phone. Provided information about products and services. Canceled accounts. Received
and processed incoming phone calls from customer or client base. Recorded details of customer inquiries, comments.
Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to
resolve customer concerns. Effectively identified customer concerns over the phone. Determined whether losses were
covered by insurance. Responded to customer inquiries. Notified customers of any planned adjustments.
Communicated with a clear, distinct voice.
Somerset Nursing and Rehab, Somerset, KY Jan. 2004 to June 2010
Certified Nursing Assistant (CNA)
Provided personal care for elderly people, people with disabilities. Helped provide dependent adults with dignity,
safety, daily assistance. Aided clients in bathing, toilet use, personal grooming, dressing. Assisted clients with basic
movements and mobility. Helped perform simple strength and ROM exercises. Performed basic housekeeping tasks.
Provided emotional support and companionship to clients. Talked and socialized. Reported problems to supervisors,
nurses, family. Complied with health and safety rules. Experienced working with the elderly, Alzheimer's or dementia
patients, physically disabled clients, people in rehab, hospice patients. Certified in CPR.
Crawford Neon and Signs, Corbin, KY Mar. 1994 to Jan. 2005
Assistant, Bookkeeper
Used accounting software to record, store, and analyze information. Collected invoices. Assembled supporting
information for payment processing. Entered invoices into computer system. Processed payroll and overtime.
Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Compiled and
maintained financial records. Matched vendor invoices with receiving data. Maintained regular contact with clients.
Proficient in Excel, Word, e-mail. Followed up with clients with outstanding account balances.
Skills
Accounting Software, Basic, Cpr Certified, Customer Relations, Data Entry, Email, English, Financial, Insurance,
Microsoft Excel, Microsoft Word, Payroll Processing, Quality, Receiving, Safety, Telephone Skills
Languages
