Denis Lam received many positive reviews from customers for his technical support work. Customers commented that he was knowledgeable, provided quick responses, worked diligently to resolve issues, explained what he was doing to troubleshoot problems, and transferred technical knowledge. One customer said Denis "made me look good" by keeping him informed and ensuring servers were back online. Overall, the reviews indicate Denis Lam delivered excellent customer support.

1. From: Robert Strudwick
Infrastructure Manager
You are all amazingly talented, some of the smartest folks I have every
had the pleasure to work with. I have no doubt you will all be
amazingly successful.
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Customer Name: Barry Van Cleve
Customer Account Name: cisco.com
Mr Lam was very knowledgeable and produced very fast results and showed
me every step of the way what he was seeing, and what it meant. Very
courteous. Great job!
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Customer Name: Rob Bennett
Customer Account Name: Armtec
I was very happy with Denis' quick response to my call as this was a
production server that was down. He worked very diligently to resolve
my issue quickly and continually provided me with information on what
he was doing and how we could get the system back up and running. Denis
remained on the phone and connected with me until the affected servers
were back online and accessible. Thank you Denis for your support
yesterday. You made me look good.
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Customer Name: Traci De Martino
Customer Account Name: NJEDGE - Rutgers School of Communication &
Information
I was very please with my experience. Narrow down the issue, along with
resolving this issue in a timely matter.
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Customer Name: Frank Keough
Customer Account Name: DYONYX LP
one of the best support engineers I have encountered. He explained what
he was doing, his thought processes He made the call a class in storage
troubleshooting.
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Customer Name: Chip Misenko
Customer Account Name: Penn Color

2. i wanted to send a short email to say how happy i am with the support
provided by mr. denis lam. his trouble shooting was spot-on. denis also
took the time to explain the intricacies of the issue and educate me as
to how all the moving parts work. he was more than patient. but most
importantly was the transfer of knowledge necessary for me to
thoroughly understand the problem. i know in this business environment
it’s easy to get caught up in closing tickets and getting the customer
off the line. although this may solve short term issues i think it
misses the bigger picture. ultimately, as my skill set grows i won’t be
placing as many support calls. again i want to thank mr. lam for
correcting our issue and taking the time to work with me today.
regards, chip misenko
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Customer Name: Tiho Devic
Customer Account Name: Burgundy Assets Management Inc
Great guy - very helpful and friendly Thanks for all your help Denis
and you are ready for promotion.
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Customer Name: Dave Eizember
Customer Account Name: HP CMS Enterprise Data Centers
Dennis did a fantastic job !! Many Thankxx.
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Customer Name: Pradeep Adapa
Customer Account Name: Blue Shield Of CA
Denis was really good and very knowledgeable in resolving my issue.
Kudos !!
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Customer Name: JACK ALEXANDER
Customer Account Name: Indiana Wesleyan University
Denis Lam did an excellent jog in resolving our issue.
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Customer Name: Daniel Ross
Customer Account Name: Papa Ginos, Inc
Denis Lam provided the level of support that I'd call outstanding. It
was a real pleasure to work with him and get the issues I had resolved.
Thank you so much. Daniel Ross Papa Gino's Boston, Mass.
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Customer Name: Sumeet Dubey
Customer Account Name: THE TJX COMPANIES, INC
Denis Lam technical knowledge is great. His explanation to resolution
made sense and it was great working with him and learning.
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Customer Name: MARC KROESEN
Customer Account Name: Miratel Solutions Inc
Excellent engineer to work with. Provided answers/information above and
beyond my initial request giving me what I consider added value on the
SR.
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Customer Name: SHAUN, MAHOOD
Customer Account Name: Pals Geomatics Corp
Great support, Denis was awesome. He fixed my problem and showed me how
it got to that point and how to remedy the root cause. He also showed
me some features of the software that I wasn't familiar with and
explained things very well.
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Customer Name: Robert Cook
Customer Account Name: ST Lucie County Sheriffs
Denis was a pleasure to work with, very knowledgeable and precise
support. I look forward to working with Denis again in the future.
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