1. DON MICHELSON RESUME
3917 Wollochet Dr. NW.
Gig Harbor, WA. 98335
(253) 265-3555
email : donmichelson@comcast.net
CAREER OBJECTIVES : To become part of a professional goal oriented team, utilizing my extensive experience
and comprehensive knowledge in insurance claims , customer service, repair trades, estimating, cost controls,
negotiations, employee training and management.
SUMMARY OF QUALIFICATIONS :
Exceptional communications skills with proven ability to relate technical and non-technical information to
customers and personnel. PC literate and experienced in most estimating software and DRP programs. Capable of
interfacing with management, professional staff , clients and the public. Detail and schedule oriented, works well
under pressure. Proven technical writing and review skills with a demonstrated ability for operational trouble
shooting and problem solving. Responsible, resourceful and well organized with the knowledge, drive, and energy to
take the initiative and see a job through. Ability to demonstrate, present and sell thoughts and solutions with a
counselor sales approach.
WORK EXPERIENCE
March 2015 to Dec. 2016 Hallmark Insurance
Plano, TX 75024
Field Adjuster / Auditor
April 2009 to present D & M Appraisals
Gig Harbor, WA. 98335
Owner/Manager
Sept. 2007 to April 2009 Titus-Will Collision Center
Tacoma, WA. 98409
Estimator
Dec. 2005 to Sept. 2007 Wollochet Bay Appraisals
Gig Harbor, WA. 98335
Owner/Manager
Oct. 2004 to Aug. 2005 Farmers Insurance Co. of Washington
Tacoma, WA. 98409
Senior Claims Adjuster
Nov. 1994 to May 2004 Property Damage Appraisers
Seattle / Everett Offices
Owner / Manager
Sept. 1989 to Nov. 1994 Mitchell International
San Diego, CA.
Account Manger / Field Services NW.
Aug. 1978 to Sept. 1989 PEMCO Insurance Company
Seattle, WA.
Field Supervisor / Auto Physical Damage
EDUCATION
Franchise Management System Software, Internet Transmittal Software, National Estimator (home owners),
Advanced Trainer Courses, Basic Computers, Microsoft Windows, Paul Wiggins Sales Training (The Counselor
Approach), Insurance Policies and Language courses, Planning and Scheduling, Time Management courses.
Audatex Estimating, CCC Estimating, Pathways, Mitchell Estimating Products, Property Claims, Heavy Equipment,
ICAR Certified, Lou Tice Investment in Excellence, Dale Carnegie’s Customer Relations. Brooks Institute of
Photography, Western Washington University, Wilson High Graduate
