The document is a newsletter from Jackson Electric Membership Corporation (JEMC) that discusses communicating better with members and a member's collection of antique insulators. It mentions that JEMC conducts surveys to get member feedback on communications and services. It then profiles a long-time JEMC employee who collects antique glass and porcelain insulators from power lines as a hobby, seeing it as a way to learn about the history of the industry. It encourages members to complete a short survey on the JEMC website about how the cooperative can improve communications.