1. Vikki Titus-Duvio
Professional Summary
 9+ years of experience as a Fraud Investigator within the Financial Services Industry working for
companies such as USAA,and Bank of America
 Previously investigated Fraud cases to verify fraud or scams by members to include; debit, credit,
and loan fraud
 Extensive experience in Anti-Money Laundering and Know Your Client
 Previously supervised 10 employees, scheduling work hours, resolved conflicts and general
management of the team
 Earned a Master’s of Science degree from the University of Phoenix
 Adept LexisNexis and Microsoft Suite skills
Professional History
Fraud Investigator Detection Analyst 10/15/2012-10/16/2015
USAA Bank -Phoenix, AZ
 Supported service desk function to assist members with fraud and identity theft
 Executed daily operations of fraud cases to protect the bank and members from losses and to
ensure compliance with AML/KYC
 Investigated Fraud cases to verify fraud or scams by members to include; debit, credit, and loan
fraud
 Provided guidance to help protect members with identity theft protection standards
 Instrumental in protecting members from fraud attempts with bank accounts
 Provided training, and wrote up procedures to build knowledge base on fraud cases
 Advised clients in areas they were vulnerable to fraud
 Filed credit reports with Federal Trade Commission
 Surveyed operations to ascertain fraud procedures and to recommend, develop, and maintain
solutions to business and financial problems
 Utilized LexisNexis
Testing ofNewSystems; Project Lead
 Worked with new systems to make sure that they work according to plan by setting up general
ledger accounts for new products and Altel system
Reconcilements: Project Lead
 Worked with setting up new reconcilements
 Worked with IT to make it hard for fraud to be done
Fraud Analyst 4/3/2006-
10/14/2012
Bank ofAmerica - Phoenix, AZ
 Investigated cases of fraud involving the use of charge cards reported lost and stolen, cash
refunds and nonexistent accounts in retail stores to ensure Bank of America is compliant with the
AML, KYC
 Executed daily operations of investigating fraud and identity theft by setting up claims and
questioning clients for information and instrumental in severalsuspects being arrested
 Received information from credit, sales and collection departments regarding suspected fraud
cases
 Wrote, designed and produced procedures for different fraud cases
 Was instrumental in having suspects arrested and saving an elderly person who was held hostage
by daughter
 Observed and questioned suspected customers in order to obtain evidence

2.  Trained new employees on indemnity letters and the job process
 Compiled detailed reports on fraud cases,elder abuse and forms for over $500000 losses with a
suspect
 Submitted and discussed cases with police
Accountant 12/20/1980-3/21/2006
Whitney National Bank - NewOrleans,LA
 Maintained and examined the financial records by performing calculating, posting and verifying
duties to obtain financial data for use in maintaining the accounting records especially to stay in
compliance
 Executed daily operations of accounting income statements,expense statements,monetary
adjustments, reconcilements, verified and audit transactions and updating the financial statements
 Prepared bank statements,spreadsheets and training new employees Reconciled General Ledger
to system, and reconciled bank statements
 Compiled and sorted documents, such as invoices and checks substantiating business transactions
 Audit the work of other employees and analyze the data
 Wrote, designed and produced procedures for reconciling general ledger to system
 Was instrumental in new accounting spreadsheets,auditing the reconcilements and finding
embezzling and errors
 Supervised and assisted the manager in the accounting department
 Supervised 10 employees, scheduling work hours, resolved conflicts and managed the team in
accounting procedures
 Structured and maintained reconcilements for savings, checking, certificate of deposits and IRA
accounts
 Worked on the Disaster recovery team after Hurricane Katrina
 Performed audit trails to find where the money went, assisted to get the systems working, and
processed audit trails to catch fraud
 Developed, maintained, and analyzed budgets, preparing periodic reports that compared budgeted
costs to actual costs
 Computed taxes owed and prepared tax returns, ensuring compliance with payment, reporting and
other tax requirements
Education
University of Phoenix
Masters of Science in Accounting
University of Phoenix
Bachelors of Science in Accounting