This document is a resume for Donna Trovillo, a certified healthcare administrative professional seeking new employment. It summarizes her experience over 15 years working as a senior executive assistant for three major healthcare organizations in Tennessee. Her roles have included managing calendars, travel, communications and administrative functions for CEOs and executive teams. She also has experience training and supervising other administrative staff. The resume lists her education credentials and certifications, and provides references from former executives she assisted.

1. 165 Jalopy Ridge Drive Donna Trovillo, cHAP
Ringgold, GA 30736 (Certified Healthcare Administrative Professional)
(706) 937 -2747 (home) Notary Public for Tennessee
(423) 838-1229 (cell)
donna.trovillo65@gmail.com Employment History
BlueCross BlueShield of TN Chattanooga, TN 1/2011 - 9/2015
Sr. Executive Assistant to the President & CEO
 Handle all day-to-day calendar activities of the CEO, including internal &
external appointments, coordinate all travel arrangements via corporate plane
or commercial airlines, expense reports, coordination of direct reports travel,
etc.
 Triage all member or provider complaints and inquiries directed to the CEO’s
office and ensure resolution is met in a timely manner
 Delegate, interview, train and manage 13 other executive assistants in the C-
Suite
 Created, maintained, and trained administrative staff on policies, procedures
and guidelines for Executive department
 Acted as liaison between the CEO and 4,500+ employees, including CEO’s
direct reports, CEOs from other Blues plans, and board members
 Interact and communicate effectively with all levels of executive management,
including but not limited to external government or public officials, members of
Congress, hospital CEOs, potential and existing clients, etc.
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Tennessee Hospital Association Nashville, TN 1/2004 - 1/2011
Sr. Executive Assistant to the President & CEO/ Board Liaison
 Handled all day-to-day activities of the President, including all travel
arrangements
 Produced and managed all books and presentation materials for the Board of
Trustees quarterly meetings. Attended all board related activities and
produced & distributed meeting minutes; traveled with the Board to annual
offsite retreats, and managed all Board communications coming from the
Association President
 Acted as liaison for incoming hospital CEOs; visiting the facility, when
possible, and providing them with necessary reports and tools to access the
THA website and how to utilize the information provided
 Triage calls and requests coming in to the president’s office; handle
accordingly
 Provided administrative support to the VP of Solutions Group, and the Senior
VP of Finance
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LifePoint Hospitals, Inc. Brentwood, TN 7/2001 - 1/2004
Sr. Executive Assistant to Division President
 Direct support to the Division President, CFO, Corporate Controller, and VP
of Physician Services
 Manage monthly and quarterly operational reports for all hospitals for financial
reporting and physician recruitment
 Triaged or personally handled customer complaints
 Travel arrangements & expense report processing for VP and field personnel
 Provided back up coverage for HR administrative assistant
 Coordination of offsite management meetings for all operations personnel
 Created Policies & Procedures manual for administrative staff
 All other administrative support duties, as needed

2. Education & Certifications
Riverdale High School Murfreesboro, TN 1983 Graduate
 High School Diploma; May 1983
 Major: Office Education & Business Communications
 GPA: 3.5
 cHAP (Certified Healthcare Administrative Professional) 2008; recertified in
2013
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Activities / Memberships / Awards
THCAP (Tennessee Health Care Administrative Professionals) 2001
 Board member since 2002
 2002-2006 District Director
 2007 President Elect
 2008 President & Chairman
 2009 Immediate Past Chair & Awards Committee Chair
 2010-2012 Membership Chair
 2014-2015 Annual Meeting Coordinator
 2015 Distinguished Service Award Winner
 2016 Lifetime Membership Award Winner
 IAAP Member from 2011 to 2014 (chapter dissolved in 2014)
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Skills
 Executive calendars & extensive travel planning
 Daily communications with executives and government officials
 Proficient in communications; regardless of executive level(s)
 Proficient in any and all Microsoft programs
 Ability to interview, select, supervise and train all levels of administrative staff
 Work independently with little or no supervision
 Notary Public for State of Tennessee (2005 to present)
Professional References
 Bill Gracey = (423) 260-2611 (Retired CEO, BlueCross BlueShield of
Tennessee)
 Craig Becker = (615) 504-7628 (President & CEO, TN Hospital Assoc)
 Vicky Gregg = (Retired CEO, BlueCross BlueShield of Tennessee
(greggvicky1954@gmail.com)
 Donna Williams = (423) 535-5693 (CEO Assistant for BlueCross – tenure
of 38+ years)