Sharon L. Dragon has over 20 years of experience in administrative and customer service roles. She has worked in healthcare settings such as medical offices and hospitals as a receptionist, medical records coordinator, and development coordinator. Her experience also includes substitute teaching, working as an EMT, and serving in the US Army in administrative roles. She has strong skills in areas such as communication, organization, multitasking, and using Microsoft Office programs.

1. Sharon L. Dragon
22 Nashawannuck Street, #10A
Easthampton, MA 01027
(413) 455-5278
Employment
11/2016-Present 7 Eagle Group
Duties include but are not limited to, web page generation and updates, mailings, internet research for employment
opportunities using Top Echelon Network, Recruiter.com, LinkedIn. Calling prospective employees and assessing
their status and needs, calling employment recruiters to assess jobs availability, needs, etc.
3/2013 – 11/2016 Cooley Dickinson Practice Associates
Amherst Medical Associates, Receptionist
Duties included, but were not limited to: greeting patients, checking in and out appointments, processing paperwork
as needed, assuring patient leaves with proper paperwork or appointments needed. Answering phones, fielding
complaints, concerns, directing calls, taking messages as needed. Medical Records processing as needed. Referrals
generation as needed. Abilities include excellent customer service, team leading, and senior receptionist.
8/2011- 3/2013 Northampton Wellness Assoc. Full Time
Medical Records
Duties included, but were not limited to, medical records management and filing, prepping the daily schedule and
distributing lab results to physicians. The last six months transitioned from paper records to EMR. Scanning
records, distributing lab results to physicians, prepping the daily schedule. Record releases.
1/2010 – 8/2011 SNI Companies Full/Part Time Temp
Administrative
Duties include, but are not limited to, filling in for a medical reception and file clerk. Answering phones, filing
patient documents, scheduling appointments and taking co-pays.
3/2009 – 1/2010 Easthampton Public Schools $55 daily
Substitute Teacher grades K through Fourth and Pre-School
Duties include taking over a classroom when the teacher is absent, leading lessons, supervising play, recess, and
independent study. Also substitute for school specials in Art and Gym.
12/2006 - 12/2008 Holyoke VNA & Hospice Life Care Per Diem/20hrs
Development Coordinator
Duties include managing the Holiday Gift Wrap booth at the Holyoke Mall for three events, Holiday, Valentine’s
Day and Mother’s Day. Oversee staffing of volunteers and function of wrap booth, stocking and cash deposits.
Assist with Flu Clinic Coordinator, sending out letters, ensuring proper media coverage and press releases. Data
entry of donations and sending out of acknowledgments to donor and family. Update of company website. Assist
with fundraising events, this past year coordinating major fundraiser and acquiring raffle items. Coordination of
three yearly 5,000 piece donation appeals, writing appeal letter, printing and collating materials, mailing appeals.
Monthly mailing of Patient Satisfaction Surveys, 100-150 pieces, and quarterly analysis of surveys received.
Redesigned current promotional brochures. Learned new MS Word 2007 office programs.
1/2002 - 12-2005 Holyoke VNA & Hospice Life Care Full Time
Receptionist/Development Coordinator
Started in Reception as a temp employee with Staffing now, then hired. Duties included answering phones,
greeting visitors, data entry of donations and sending out of acknowledgments to donor and family, assist with
billing paperwork as needed, maintaining agency office supply closet, assist development and volunteer coordinator
with appeals and projects as needed, coordination of relief schedule for coverage of reception breaks and lunch, daily
mailing of patient medical orders for signing and tracking in of signed orders, receipt and distribution of daily mail.

2. Promoted to Development Coordinator upon supervisors leaving.
8/2001 - 1/2002 Williamsburg Veterinary Clinic Full Time
Receptionist
Duties include answering phones, greeting patients, scheduling appointments, preparing invoices for appointments.
2/2001 - 5/2001 Staffing Now Full Time Temp
Reception
Worked in various capacities for temporary agency. Received employee of the month for duties performed as a
receptionist at medical office in Greenfield Baystate clinic. Duties include answering phones, phoning
appointments to confirm for following day and arranging and filing patient medical information cards.
3/1990 - 8/1999 US Army Reserve/US Army Active Duty
Duties performed in administrative offices of the US Army in Tulsa, OK, Ft. Bragg, NC and Ft. Sill, OK. Duties
include answering phones, preparing soldier paperwork pertaining to promotions, finance, awards, evaluations,
personnel requests, leave and passes, and unit strength reports. Duties also include correspondence with Post
administration in transferring paperwork to the appropriate departments for evaluation and furthering of requests to
the Department of the Army. Strict attention to detail and 100% accuracy vital to ensuring personnel and
promotions granted. Other duties as specified to military job descriptions include weapons qualification, land
navigation, physical fitness, barracks duties and nuclear, chemical and biological weapons training on a daily,
weekly and monthly basis as directed by duty location.
April 16, 2009
Education
8/1998 – 6/1999 Comanche County Community College, Lawton, OK
EMT Basic and Intermediate
Study based on preparation for employment as an EMT Basic and EMT Intermediate and preparing for the State and
National Certification boards. Courses also included clinical hours in ambulance and hospital setting.
9/1996 – 3/1997 Sandhills Community College, Pinehurst, NC
General Studies
One semester of courses taken during allowed leave of absence from US Army to attend college. Studies included
Anatomy and Physiology, Medical Terminology, Music Appreciation, Math, Honors English and Honors
Abnormal Psychology.
9/1989 – 2-1001 Tulsa Junior College, Tulsa, OK
General Studies
Studies in the basic Freshman course load of English, Economics, and Math.
Skill Set
As an administrative professional, I can offer a wide variety of skills. My previous experience in the US Army
administrative field prepared me for any customer service situation. In order to achieve the results I needed for
soldiers pay, awards or promotions, I had to be able to get along with a wide variety of professionals. My military
career also instilled in me the belief that above all else, honesty and integrity are first and foremost the attributes
one must possess to be successful at any profession. I am a very dependable person, as I expect that from my
employer and those around me. As an administrator, I can multitask and be flexible as office needs change daily. I
possess and abundant knowledge of MS Word and Works as well as Excel. Working in the administrative office, I
continually look for ways to stream line and make work flow more efficient.