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KAPLAN AB 219 Quiz 1 NEW
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KAPLAN AB 219 Quiz 1 NEW
1. Question : Indicate whether the statement presented is true
or false. The Internet is an important resource for gathering
competitive intelligence, but non-computer sources such as
company salespeople, industry experts, and Uniform
Commercial Code filings can be equally valuable.
2. Question : What is the philosophy that focuses on the internal
capabilities of the firm rather than on the desires and needs of
the marketplace?
3. Question : Indicate whether the statement presented is true
or false. The system most commonly used for gathering
marketing information is called an information processing
4. Question : Which definition below describes secondary data?
5. Question : What is the term that refers to a companywide
business strategy designed to optimize profitability, revenue,
and customer satisfaction by focusing on precise customer
groups?
6. Question : Indicate whether the statement presented is
true or false. A strategy that focuses on keeping and improving
relationships with current customers is called relationship
marketing.
7. Question : What is the term for the delegation of
authority to employees to solve customers' problems quickly-
usually by the
first person the customer notifies regarding a problem?
Question 8. Question : Indicate whether the statement
presented is true or false. Tim's Telemarketing Service is
using creative tactics to get prospective customers to buy a
product they may or may not need. This is known as the
relationship
concept.
9. Question : Indicate whether the statement presented is
true or false. A specially designed phone room used to conduct
telephone interviewing is known as a central-location
telephone facility.
10. Question : Indicate whether the statement presented is true
or false. A sample arranged in such a way that every element of
the population has an equal chance of being selected as part of
the sample is a non-probability sample.

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