Kaizen is a process-emphasis approach that focuses on continuously improving processes rather than blaming individuals. It aims to reduce variation and errors by understanding how each job fits into the overall process, measuring performance of the process, and making changes to the process rather than punishing employees.

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5. Why we prefer Kaizen

6. Conventional Approach Process-emphasis Approach (Kaizen)
1 Employees are the problem The process is the problem
2 Doing my job Helping to get things done
3 Understanding my job Knowing how my job fits in the process
4 Measuring Individuals Measuring performance
5 Change the person Change the process
6 Correct errors Reduce variation
7 Who made the error What allowed tile error to occur?