Kaan Donmez has over 20 years of experience in sales, management, and customer service roles across multiple industries including travel, retail, and watch repair. He currently works as a relief manager for a watch and jewelry repair company, covering various units and managing staff. Previously, he held several sales and management positions in the travel industry, developing extensive experience in areas like negotiations, online reservations, marketing, and building customer bases. He is seeking a new challenging position that utilizes his strong communication, problem-solving, and multi-cultural skills.

1. Name Kaan Donmez
Date of Birth 13 October 1975
Nationality Australian
Education
Textiles Degree - Bendigo University
Professional Member - British Watch & Clock Makers Guild
Junior Council Major - Shepparton, Australia : 1989 to 1990
President of S.R.C – School Representative Councillor 1990 – 1991
Contact 07949114445 or via email to kaanydonmez@hotmail.com
Personal profile
I have excellent sales,management, people and training skills. I am currently working for In-Time Watch and
Jewellery Repairs Company. In my current role of Relief Manager I travel around the UK to units which need
development and training along with covering unit manager leave and managing staff. This is an interesting role
and enables me to improve sales, people and unit conditions which I relay back to the area managers.
I have extensive management experience, in my previous role of Sales Manager in the Travel Industry I developed
extensive sales,negotiation, contracts and customer services skills to a very high and successfullevel to meet and
exceed targets
With my extensive sales and interpersonal skills I can work at all levels, I am happy working as part of a team or in
an online environment; I have a very pro-active, flexible approach and good sales skills with an excellent reputation
for surpassing all targets set on a regular basis along with creating new ideas to increase sales and revenues.
I am an effective communicator at all levels and have excellent customer services skills which I feel are essentialin
a sales environment. I am seeking a challenging position with a high level of involvement within a high-profile
organisation, where my skills can be enhanced and my commitment will be appreciated
Apart from the UK, I have professionalexperience in sales, retail and the tourism industries in Australia and
Turkey. I am very experienced in dealing with customers from around the world and have made very good contacts
and built good relationships in the countries I have lived, worked and visited like Australia, China, Cyprus, Dubai,
Egypt, India, Turkey, South Africa, Sweden, USA amongst others.
Summary of Relevant Skills
 Self motivated, flexible and able to motivate people
 Extensive sales skills and able to work on own initiative or part of a team
 Highly organised and analytical
 Excellent knowledge of sales environments including retail stores, online reservations,ordering systems
 Excellent computer, internet and Microsoft Office application skills
 Strong team management skills and experience
 Extensive Industry contacts at all levels
 Excellent contract,negotiation, marketing skills and experience
 Extensive product and process travel market knowledge
 Extensive negotiate creatively and sell overall product skills
 High degree of organisation, self motivation and the ability to work efficiently in multi-cultural, multi
disciplined project teams or online environment
 Excellent knowledge and experience of the European markets

2. Professional Experience
Relevant Professional Experience
Position to date 2013 – present In-Time Watch & Jewellery Repairs
Relief Manager responsible for:
 Covering the management of the unit and staff
 Dealing with customers and valeting expensive watches/batteries
 Processing and booking of repairs
 Cashing up and stock take of units
 Building up In-Time reputation and customers
 Sourcing customer requirements and making recommendations
 Indentifying new sales areas for advertising or promotions
 Management of sales team
Previous Roles 2008 – 2013 Living Holidays, Travel Agency
Travel Specialist & Sales Advisor responsible for:
 Management of sales team
 Dealing with the public
 Processing and booking of sales via online systems
 Creating tailor made holidays and building customer base
 Sourcing worldwide luxury holidays for customer requirements
 Updating in-house database and booking systems
 Indentifying new sales areas for advertising
 Building customer base
 Creating advertising and loading of offers to advertising sites e.g.
Teletext, Icelolly, Travelzoo, Secret Escapes and others
 Overseas contract negotiations for existing and new hotels
 Internal extranet loading and maintaining of contracts
 Flight contracts,prices, manifests and yield management
 Development of advertising of sales offers to customer for
promoting sales
 Reporting and monitoring systemerrors
 Updating in-house database and booking systems
 Basic administration and Ticketing and vouchers management
Previous Experience 2006 to 2008 - Right Holidays Ltd, Travel Agency
Travel Specialist & Sales Support Management responsible for:
 Creating systems for inbound calls from the public and converting
to sales
 Creating advertising and loading of offers to advertising sites e.g.
teletext, Icelolly, travelzoo and others
 Management of contracts,prices, manifests and yield management
 Updating in-house database and booking systems
 Indentifying new sales areas for advertising
 Building tailor made holidays for advertising
 Building customer base
 Management of sales team
 Overseas contract negotiations for existing and new hotels
 Internal extranet loading and maintaining of contracts & pricing
 Flight contracts, prices, manifests and yield management
 Development of advertising of sales offers to customer for
promoting sales
 Reporting and monitoring systemerrors
 Updating in-house database and booking systems
 Basic administration, ticketing and vouchers management

3. 2005 – 2006 Vision Holidays, Travel Agency
Sales Manager, Call Centre responsible for:
 Managing Staff Teams
 Dealing with inbound calls from the public and converting to sales
 Processing and booking of sales via online systems
 Creating tailor made holidays and building customer base
 Sourcing worldwide luxury holidays for customer requirements
 Processing Bookings Travel Options
 Booking excursions
 Basic administration and Customer Service.
2001 – 2005 Company I.T.W.S April 2001 to 2005
Manager, ITWS in Elys Department Store, Wimbledon responsible for:
 Management of the unit and staff
 Dealing with customers and valeting expensive watches/batteries
 Dealing with complaints
 Processing and booking of repairs
 Cashing up and stock take of units
 Building up In-Time reputation and customers
 Sourcing customer requirements and making recommendations
 Indentifying new sales areas for advertising or promotions
 Management of sales team
Prior to April 2001 - Tel-Sales
Training Given Train all staff for Right Holidays
Give training to new members of In-Time staff
Previous Experience Turkey 1992 – 1999
National Service - Commando in NATO, Interpreter and Duty Body Guard
for American General
Tapestry Travel – Tour Guide, Fethiye Region
Sunsail – Tour Organiser, Mugla Region
Fethiye, SaklikentCarpet Weavers Association - Manager responsible
for the in-house training of junior sales person and their welfare, appraisals
and meeting and maintaining sales targets.
Bergama Carpet and Kilm Factory - Sales and Export Support
Marmaris Carpet Weaver’s Association - Sales Support
Onyx and Jewellery Centre - Sales Support
Australia 1989 – 1992 Donmez & Son (Fruit Farming Business)
Sales and Export Manager - Responsible for the negotiation of sale after
harvest including responsibly for the export sales market and future
development /improvement programmes.
Computer Technical Skills Excellent computer, Microsoft applications and Internet skills.
Training undertaken Management Training
Exchange Quartz Movements
Mineral and Acrylic Glasses
Crown and Stem Replacements
Bracelet Alterations and Repairs including Ultra Sonic Cleaning
Undertake Pressure testing for Water Resistance
Hobbies Swimming, Keep Fit, Music, Travelling, Cars, Watches,Internet
Language Reading Speaking Writing
English / Turkish Excellent Excellent Excellent
German / Italian - Tourist -