Jillian Steele provides a profile for office management, clerical work, customer service, finance, and teaching experience. She has over 10 years of experience in roles such as office manager, teacher, retail associate, and receptionist. Her skills include excellent communication, organization, multi-tasking, computer proficiency in Microsoft Office, and the ability to resolve customer issues.

1. Jillian Steele
102 Red Rock Road, Buffalo Gap, TX 79508
Cell: (817) 239.1416 / email: jillian.e.steele@gmail.com
PROFILE
Driven, organized, positive and efficient professional with a versatile skill setdeveloped by experience in office
management, clerical work, customer service,finance and teaching.
PROFESSIONAL ACCOMPLISHMENTS
OFFICE MANAGEMENT
● Provided welcoming front line of communication to customers and clients by answering questions about programs and
services,informing customers ofbilling and paymentstatus,resolving accountdiscrepancies and processing quotes for new
clients.
● Facilitated efficient office environment by streamlining processes, organizing information and/or inventory, data entry,
enhancing communication between office staff, completing documentation and providing day-to-day office support. Strong
attention to detail and ability to multi-task
● Maintained accurate databases ofvendors,inventory and information using varied computer programs . Experienced in data
entry, word processing, filing and copying. Computer proficiency and Microsoft Office proficiency
CUSTOMER SERVICE AND COMMUNICATION
● Met customer needs by listening to and matching them with the appropriate product or service
● Maintained organized systems and inventory to create a user-friendly and pleasant customer experience
● Resolved customers' problems with patience and understanding
● Utilized excellent communication skills with community members, parents, students and administrators to organize
meaningful events and performances for middle school students
FINANCE
● Planned and managed fundraisers and money collection for public school organizations, allocated money for expenditures
within organizations,accuratelycounted and recorded deposits ofup to $15k in cash and checks,maintained accurate check
database in case of returned checks
● Prepared invoices and bills for customers using Quickbooks, entered and ensured collection of payments, maintained
customer accounts with accuracy, contacted customers to reconcile accounts, maintained up-to-date pricing list and quote
history for customers
● Operated cash register at major retail stores, counted accurate change, counted down funds at end of shift to maintain
accurate records
EDUCATION
● Planned and taughtup to 25 relevant lessons ofvarying skill level each week to students from diverse backgrounds,retaught
or altered course material to fit needs of individual classes and/or students
● Coached and motivated students while participating in various individual and group competitions,held coaching sessions for
individual students or groups, provided meaningful feedback to students to improve their chances of success
● Organized, planned and executed multiple events per year involving community members, students, parents and local
businesses including concerts, competitions and fundraisers
WORK EXPERIENCE
Abilene ISD Teacher Abilene, TX Aug. 2013-June 2016
Garland ISD Teacher Garland, TX Aug. 2012-Aug. 2013
JCPenney Associate Hurst, TX Dec. 2011-Aug. 2012
Abilene Christian University Desk Worker, Receptionist Abilene, TX Aug. 2010-Aug.2011
Lawns Plus Office Manager Abilene, TX August 2009-August2010
CVS Associate,Photo Technician Fort Worth, TX May-August 2007, 2009,2010
EDUCATION
Bachelor of Music: Voice Education 2011
ABILENE CHRISTIAN UNIVERSITY GPA: 3.8
Magna Cum Laude, Big Brothers Big Sisters mentor, Mu Phi Epsilon president, GATA social club member, Dean's Honor
Roll, University Scholar for Music Department