1. Jean-Paul Hill
5500 Laurent Dr.
Parma, OH. 44129
Telephone: 724-234-7753
Work: 216-739-7011
Email: Jean-paul.Hill@va.gov
Summary
I am a multi-faceted, effective, and reliable administrative professional with 20+ years of
customer service experience supporting executives, sales teams, and managers to improve
internal operations for businesses. I possess excellent internal and external customer service
skills in person, by phone, and digitally. My military service taught me to value of integrity,
commitment, and honesty, skills that I exercise on a daily basis.
Experience
Louis Stokes Veterans Affairs Medical Center
Cleveland, Ohio
Data Analyst:
March 2015 – Present
Accomplishments: Works closely with the management team to arrange information in a
logical efficient manner with spreadsheets, pivot tables, and other digital software. Working in
this position I was able to locate and define new process improvement opportunities, and
interpret trends or patterns in complex data sets.
Louis Stokes Veterans Affairs Medical Center
Cleveland, Ohio
Patient Advocate/Representative
March 2015 – Present
Accomplishments: I took this position on short notice to provide operational relief for my
organization. It was a learning experience I am proud to have been chosen to work with our
Veteran customers. Accomplishments include but are not limited to resolving patient complaints
This was achieved by providing excellent customer service patients and their families; directing
our patients to a physician or supervisor; representing patients in front of hospital
representatives; developing acceptable resolutions for both sides; following-up on outcomes.
Video Game Express:
Youngstown, Ohio
Electronics Specialist
January 2006 – January 2009
Accomplishments: Tested video software systems to ensure each system is at it full working
capacity. I worked closely with management to grow this organization from a small startup

2. company, to a successful business. This was achieved by utilizing strong time management
skills, and cost saving techniques.
Louis Stokes Veterans Affairs Medical Center
Cleveland, Ohio
Switchboard Operator
June 2004 – June 2005
Accomplishments: During my tenure as a switchboard operator I was honored to serve our
Veterans, and those who serve our veterans. My job performance included database retrieval for
directory information, assisting customers in identifying needs, and routing customer calls to the
correct authority.
National Record Center
Bayonne, N.J.
Records Clerk/Document Specialist
January 1995 – January 1999
Accomplishments: Files correspondence, cards, invoices, receipts, and other records in
alphabetical or numerical order or according to the filing system used. Locates and removes
material from file when requested. Sorts or classifies information according to guidelines, such
as content, purpose, user criteria, or chronological, alphabetical, or numerical order. During my
tenure as a file clerk I performed periodic inspections of materials or files to ensure correct
placement, legibility, or proper condition. I also eliminated outdated or unnecessary materials,
destroying them or transferring them to inactive storage, according to file maintenance
guidelines or legal requirements.
Education
University of Akron
Masters ofPublic Administration (MPA)
Graduation Date:December 17, 2016
Cleveland State University
Bachelors ofArts/ Communications Management
Graduation Date:December 16, 2013
Mahoning County Career & TechnicalCenter
Associate ofScience: Computer Specialist
Graduation Date:June 2002
Awards: Pi Alpha Alpha (PAA),National Honor Society for Public Administration