1. SUSAN “BETH” JOSLYN 8 3 0 5 N S M I T H S T . P O R T L A N D , O R 9 7 2 0 3
5 0 3 - 3 8 1 - 1 8 3 2 G A V I A I M M E R @ C O M C A S T . N E T
SKILLS PROFILE
- Attentive listener; able to clearly communicate program information to a broad spectrum of participants.
- Effective multi-tasker with strong time management and administrative skills.
- Solid grasp of complex processes; a patient teacher who learns new tools quickly.
- Excellent organizational ability, including records, scheduling, and inventory.
- Reliable and supportive team player.
- Technical skills: Microsoft Word, Excel Microsoft Office Professional Plus 2010; WordPress.
EMPLOYMENT HISTORY
Office Manager Al-Anon Information Service, Portland, OR 2000 – Present
I currently manage the local office operations of this 501 c 3 non-profit national organization, including recording tax-deductible
donation, and handling daily and weekly finances and bank deposits. I evaluate and implement opportunities for improvement to
processes, and regularly find ways to save the organization money without compromising the services we provide. I work well both
independently and as part of a team, and am very responsive to a rotating Board of Directors. My responsibilities also include
managing and communicating the office schedule through printed and web calendars; oversee the Literature Distribution Center
(LDC), including ordering literature, receiving shipments, sales, and inventory; training and supervision of volunteers, both in the
office and with the public; general office support.
Program Manager Centric Corporation, Portland, OR 1994 – 1999
As Program Manager, I was responsible for the effective and timely distribution of display goods to over 200 company
representatives, as well as setting up billing systems to track time and supplies. I also implemented training for full-time new-hires,
and supervised temporary staff to ensure our quality standards were met and our clients were satisfied.
In my previous role as Production Team lead, I established and implemented warehouse production processes to increase efficiency
and accountability of the teams.
RELEVANT EXPERIENC E
Various positions SCA, Inc., Pacific Northwest Region 2000 – Present
The SCA is an international non-profit educational organization consisting of 20 organized territories with over 30,000 members
residing in countries around the world. My responsibilities have included: event organization and management; monthly, quarterly
and annual metrics reporting; teaching, coaching, and mentoring, both in a classroom and one-on-one; extensive research which led
to formal recognition as a Subject Matter Expert in my area; participation and organization of several displays and demonstrations
intended to educate the public.
EDUCATION
 New Horizons, Basic Computer and Excel Skills (1998)
 Sign Language, Portland Public Schools (1989)
 Psychology, Pre-Nursing, and Art, Portland State University, Portland OR
 Diploma – Andrew Jackson High School, Portland OR