The Assistant Manager oversees staffing functions for a region or competency. Their responsibilities include complex scheduling assignments that require coordinating with competency leads on engagements. They are responsible for day-to-day scheduling according to business needs and assigning client service personnel to engagements based on client requirements. The Assistant Manager also monitors resource utilization, identifies scheduling issues, and builds relationships to address resource needs.

1. Assistant Manager:
Oversees the staffing functionfor a region/competencyand handlesresource/schedulingassignmentsthatare
complex,greaterinscopeandrequireextensive relationshipswithcompetencyleadsonengagementsto
successfullyexecuteonthe engagementscheduling/resourceassignmentprocess.
Thisposition alsohave responsibilityof day to day schedulingasperthe businessneeds.
Scheduling
1. Responsibleforcomplexschedulingassignments
2. Requiredto workcloselywith multiplemanagersandotherleadersto completeschedulingassignments
3. Facilitatesthesharingof resourcesandbestpracticesforan office or a clusterwithina sub-area
4. Proactivelyidentifiesandaddressesschedulingissues
5. Provides regularcommunicationtoResourceManagement(RM)leadershipregardingRM activitiesand
issues
6. Assigns appropriateclientservicepersonneltoengagementsbyassessinginformationavailableand
presents recommendationsbasedonthe clientrequirements
7. Challengehoursandpersonnelscheduledasappropriatetomakesureof efficientutilization of
resources
8. Promotesandmonitorsthe sharingof resources;networkwith other team membersacrossotherregion
pool or competencyto addressresourceneedsand/orconflicts
9. Resolves conflictswithengagementteam memberstoidentifyappropriatealternativesin a timely
mannerconsideringengagementrequirementsanddevelopmentalgoalsofstaff supported
10. Buildsrelationshipsandcommunicatecontinuouslywithclientservicepersonnelto identifypersonal
schedulepreferencesand/orcareerdevelopmentissues
11. Proactivelyidentifiesandaddressesschedulingissues(i.e.excessivelyhigh/lowutilization,morale
issues, performanceissues,staff/engagement/clientissues)
12. Monitorsunassignedresources,actasprimarypointof contactforlocalunassignedstaff; proactively
identifyassignments
13. MonitorsTimesheetofclientserving professionalsandensuresTPCandWronglyChargedhoursare
kept at bay
14. Drive/leads the businessconferencecallswithregions
15. Monitorcapacityplansfor the assignedSSLor geography
16. Set up Resourcemanagementprocessesandstandardsfor the competencyorgeography
17. Expert level understandingofspecific nuancesrelatedtonature of work, bookingprotocolsand
competencieswithintheservicedelivery team
18. Identifying opportunitiesandbuildsolutions for processimprovementswithintheassignedteam
19. Proactivelyrecommendwaysto improveresourcemanagementprocessesandstandardsfor the
specific domainsassigned
20. Focusongoingbeyondassignedwork tasks to produceideasandactionsthatcanimproveoverallwork
quality
21. Buildeffective workingrelationshipswithonshoreResourcemanagementcounterpartsandgain
understandingofonshoredeploymentpractices
22. Set up processto maintainresourcedetailssuch asCV’s & competency/skillset
23. Develop, mentorandsupervise the assignedteam
24. Planningandconductingteam meetingsthatfoster openparticipationfocusingonspecificoutcomes
25. Mentorteam member’sandbuildcompetencyto manageSub-ServiceLineneedsanddelivery
Other Responsibilities:

2. 1. ResponsibleforManagementInformationreportsforthe assignedsectoror geography
2. Will be guiding the seniorsin preparingvariousfew reports suchas Projections,Capacityetc.
3. Will beresponsibleto preparead-hoc reportsas appropriate
4. Manageandcoordinatewithrelevant stakeholdersfor L&Dlogisticalarrangements
5. Will beinvolved in EM hiringprocess.
Knowledge and Skills Requirements:
1. Strong analyticalskills;detailoriented
2. ProficientinschedulingtoolandotherMicrosoftapplications
3. Very strong communicationskills,bothoraland written
4. Proficientat negotiation skillsandconflictmanagement
5. Strong clientservicefocus;responsive to requests maintainsasense of urgencyin resolving issues
6. Possess strong problem solvingskills
7. Flexibleinadaptingto constantlychangingpriorities
8. Possess outstandingteamworkandinterpersonalskills
9. Self-starter, ableto work independently
10. Ability to coordinatemultipletasks;strong organizationalskills
11. Willingnessto travel and stretchas per the business requirement
12. ChangeAgent
Supervision Responsibilities:
1. Mayoversee administrativesupportstaff, however, generallymay/maynot have counselling
responsibilities.
2. Minimal supervisiononaday to day basis;must be ableto work independentlyandbeableto set
prioritiesas appropriate.
3. Consultswith ResourceManagementleadershipasneededregardingissues/conflictstheycannot
resolve.