- Juedienne Gordon has over 18 years of experience in business analysis, with additional experience in web applications, healthcare, finance, airlines, and as a partner in a food truck business. - She has experience in requirements gathering, documentation, project management, system implementation, and quality assurance testing. - Gordon has expertise in various technologies including Java, .NET, SQL, UML, Agile methodologies, and software development processes.

1. JUEDIENNE GORDON
Juedig@hotmail.com
404-552-8423
SUMMARY:
• Over 18 years of experience in Business Analysis.
• Over 12 years of experience in web based applications.
• Over 10 years of experience in healthcare industry
• Over 5 years of experience in financial industry
• Over 18 months of experience in Airline industry.
• Over 2 years as Partner in Food Truck Business
• Experience with eCommerce, website flow and user functionality, quote to cash, concept to market
• Experience in Internet application development eCommerce (third-party also) in a Java environment, data
modeling, databases and quality assurance processes.
• Experience in Technical Writing, Online Help, Documentum, SharePoint, Training and User
documentation, RFP, Grant writing.
• Experience with laws, rules, regulations, bargaining agreements, and or business processes that relate to
Federal contracts.
• Experience with ERP (Enterprise Resource Planning) within several domains: healthcare, banking, utility
and pharmaceutical.
• Experience with Healthcare claims process, EDI transactions, EMR (Electronic Medical Records), DSM
(Direct Source Messaging) HiPAA (Health Insurance Portability Accountability Act), EOB, ANSI 837
UB92, 5010, HIX.
• Familiar with ICD (International Classification of Disease codes) 9-10; CPT (Current Procedural
Terminology).
• Experience and knowledge of relational databases, SQL, Java, .NET; and working in a WebSphere
environment
• Experience in documenting infrastructure, operations, and technical and system requirements.
• Ability to work with Technical and Systems personnel.
• Trained by IBM to facilitate JAD, (Joint Application Development) JRP (Joint Requirements Planning); and
interviewing, use case modeling, gap-fit analysis, process definition, and gathering and requirements
management.
• Experience with RUP, UML, and AGILE (Sprints), Waterfall, Scrum.
• Utilized Blueprint, IBM Rational DOORs requirement methodology tool.
• Experience developing standard software documents including Discovery, SOW, Business Requirements,
Functional Specifications, Configuration Documents, Use Cases, Use Stories, Product Logs,
• Experience developing diagrams (class, state, activity, swim lane flow chart, business model, entity,
workers, actors, use case model), storyboards.
• Experience with Microsoft Office Suite (Word, Excel, Access, Visio, and PowerPoint) and MS Project,
Dreamweaver (wireframes), Lotus Notes, SharePoint, Visio, Documentum, and Soap UI
• Experience with gathering requirements for Service Oriented Architecture (SOA) functional software
components.
• Experience with SaaS (Software As A Service).
• Experience with PeopleSoft: Oracle SOA Suite, CRM, HR/Workforce Management
• Knowledge of extract, transform and load (ETL) a process in database usage and especially data
dictionary and data mapping from several sources
• Knowledge of Master Data Management (MDM) and Data Mapping.
• Exposure to Teradata (ability to create SQL queries)
• Experience in Software Development requirements as CRUD (Create, Replace, Update and Delete).
• Experience in basic SQL to query database.
• Familiar with EDI (Electronic Data Interchange), HL7 and ActiveX interfaces.
• Experience with Quality Assurance methods and Mercury Test Tools.
• Proven ability to serve as a liaison between technical developers and product management analytical,
leadership, problem solving and decision making skills.
• Experience working on Time and Attendance projects.
• Experience working with Blaze business rule software.

2. GORDON RESUME
EDUCATION:
• College of St. Rose, 1985 - 1989
o Communication/English, BA
TRAINING:
• BellSouth Project Manager Development Course, 1999
• Oracle - Data Modeling, 1999
• Oracle - PL/SQL, 2000
• Rational Rose – Object Oriented Analysis and Design Using UML, 1999
• Medical Coding (CPT-ICD 9 & 10), 2002/2005, 2014
• Understanding HIPAA, 2002, 2005, 2009
EXPERIENCE:
6/14 – 12/15
Senior Business Analyst/Lead/Mentor
Ernst & Young- Information Management Technology
As a Sr. Business Analyst at E&Y my position requires me to facilitate business process improvement via the
CLEAR methodology, analysis, review and documentation of all or part of a business in terms of business
functions and processes. Mentor Jr. Business Analyst in EY Methodology. Manage the requirements development
process through the elicitation, analysis, specification and verification of multiple levels of requirements (business,
stakeholder, solution) and support the ongoing management of the requirements. Create viable and consumable
specifications (see below) including acceptance criteria in preparation for the construction and testing of
Information Security specific to IT solutions. While at E&Y I gained familiarity with the Service Lines: Assurance,
Advisory, and TAS. Within EY I have worked in various IT groups such as: Performance Testing, Quality
Assurance, and Development, EY Delivers (Agile), SQTT, IMT (Financial Reporting, Engagement Reporting, and
Planning & Budget) remotely and onsite. Currently working in the Information Management Technology group,
where the goal is to merge data into a new system that provides billing, opportunity and engagement
management.
Responsibilities
Completed the SDLC of the high profile critical Billing application MyE (My Engagement), which integrates data
from SAP and several internal data sources and provides the EY Partner the ability to manage client opportunity
and engagement personal, project and billing information; while providing the Client a view of the relationship. At
the end of SDLC I facilitated Quality Assurance activities: UAT, Mobile and Performance Test teams while writing,
Non-Functional requirements, Performance Test (Use case scenarios) and BIA documentation. The team utilized
the requirements gathered for manual testing using JIRA. While on the project I participated in the evaluation of
the Blueprint product. Parts of my responsibilities were to manage documentation for 3 groups in IMT (Information
Management Technology) as needed. I have written the following artifacts:
• Vision and Scope
• Requirement Specification
• Requirement Traceability Matrix (RTM)
• Performance Questionnaire
• Performance Test Specification
• Use Case specification
• Supplemental Requirements
• Issue Log
• Data Dictionary
• Context Diagrams
• Process Flow diagrams (activity, swim lane, data flow charts, use case diagrams)
• Non Functional Requirements
• BIA (Business Information Assessment
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3. GORDON RESUME
• Test plans
• Liaison with Performance and Mobile Test teams
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4. GORDON RESUME
12/13 - 3/14
• Senior Business Analyst
Georgia Department of Community Health MMIS
Medicaid is a medical assistance program that helps many people who can’t afford medical care pay for some or
all of their medical bills. It is administered by the Georgia Department of Community health (DCH) and pays
medical bills with State and Federal tax money.
Responsibilities:
• Review Medicaid policy and practices, including Provider Claims, Medicaid Rules and
Regulations, ICD-10, HL7 (Health Level Seven)
• Work with Medical Policy and IT Program Administrator HP to implement work requests.
• Research and create Provider accounts to utilize for testing
• Work with Providers to insure that HL7 standards were met and interface worked properly
• Write test case documents to be used for QA utilizing JIRA.
• Work with Testing Team to complete testing.
05/13 – 12/13
Streamline Health Inc.
Integration Consultant
Streamline Health provides solutions that help hospitals and physician groups improve efficiencies and business
processes across the enterprise to enhance and protect revenues. In this role I worked with clients on their
reporting and interface requirements.
Responsibilities:
• Work with the client and STRM project teams to document the solution, develop and test the solution, and
deliver to internal and external clients.
• Created SRS documentation that captured the “As Is” which included process flow diagrams: activity,
data flow and swim lane, utilizing Blueprint.
• Create process/installation documentation to be used by Integration team and Technical support for
installs of SAP servers and Crystal Reports.
• Utilized Oracle SOA
• Installed Crystal reports by dialing into client site and uploading reports.
• Load, analyze and integrates the client data and/or documents, using proven implementation
methodology.
• Worked with NYC hospital with HL7 on CDA Note Generation project.
• Utilized the HL7 International Business Analysis template 2013
• Worked with Data Analyst in MDM project to gather client data requirements.
• Insure that required reporting data was captured and reportable on client site.
• Organize, sort, and filter data in order to distinguish patterns and recognize trends.
• Validates that all functions perform according to the relevant specifications.
• Identify solutions to non-standard requests and issues.
• Create and collaborates to create custom integration solutions.
• Conduct moderately complex analysis and solves moderately complex issues.
• Follow established team standards and templates to ensure consistency and supportability of solutions.
• Work with all team members to gain insight to the business need(s) and draw upon their skills and the
subject matter experts to ensure the solution corresponds with the team focus and direction.
• Research and draw upon the rest of the team, department, and company as needed to ensure the
solution meets approvals as needed.
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5. GORDON RESUME
01/13 – 06/13
McCamish Systems
Sr. Business Analyst
In this role my goals are to support on-going projects T. Rowe Price and to lead new initiative (Newport) within the
Non-qualified Retirement Loan Services business.
Responsibilities:
• Participate in weekly client meetings.
• Lead and drive weekly JAD session on new initiative. Gathering requirements in BRD for new client
enhancements.
• Created BRD with process flow diagrams depicting system/UI
• Created QA Test Plan, defined Test Cases in JIRA managed offshore testing efforts utilizing JIRA.
• Utilize HP ALM Quality Center to capture defects
• Test and resolve critical issues and validate software
• Worked with offshore to implement test plan
• Wrote Functionality Overview and Use Cases
• Trained and supported QA on new enhancements and product features
• Provide leadership and mentored Jr. BA staff
• Lead the implementation of new documentation process improvement (SDLC)
• Work offsite with no supervision
• Meet all deadlines and deliverables
07/12 – 12/12
Delta Airlines, Atlanta, GA
Service Oriented Architecture (SOA) Sr. Business Analyst
The goal of this project is to maintain “enterprise wide SOA” best practices for Delta partners and services.
• Responsibilities:
Gather, develop, coordinate, and maintain “SOA system requirements” for various projects and/or
systems from initial phase to final implementation, assuring requirements meet standards.
• Interact with “application developers, application BAs and PMs, other portfolios, Vendors, SOA PMs,
Architects, Developers, and QA testers, for full life cycle of a project.
• Interview stakeholders, subject matter experts and facilitate 2 JAD sessions per week to gather and
document requirements.
• Analyze and model system functions, using activity and sequence diagrams.
Develop use case specifications; use case diagrams, and elaborate use cases through design
process.
• Created process flow diagrams: flow chart diagram, swim lane, use case activity diagrams.
• Coordinate and lead use case reviews with application development teams, SOA architects,
developers and QA teams twice weekly.
• Assist in maintenance and communication of project status reports and tracking.
• Coordinate resolution of issues to include change management, root cause analysis, and appropriate
escalation as needed.
• Assist in the development of project work plans, progress reports, and presentations.
• Utilized SOAP UI to create Acceptance criteria and work with QA to validate testing at times add/edit
WSDL.
• Managed implementation to ST, SI and Production process
• Utilized MS Office Suite, Documentum, SharePoint, ClearCase and Soap UI
01/12 – 05/12
SUNTRUST BANK/IBM, Atlanta, GA
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6. GORDON RESUME
Lead Business Analyst
The goal of this eCommerce “short-term contract” was to gather requirements for MasterCard product
offer for STI Platform (consumer online site) in a SOA environment.
• Responsible for gathering, and writing requirements (BRD) for Check Imaging (ViewPointe) storage
project.
• Gathered requirements for Quote to Cash bank products, MasterCard, and pre-paid credit card product
and created BRD documentation.
• Used Agile methodology, SharePoint, MS Project and Access
• Attended weekly meetings with team consisting of related business areas such as: Fulfillment, SunTrust
consumer facing online systems, Web-lending, card operations, Fraud.
• Lead and mentor Off-shore resources.
• Reported to Team outcome of enterprise weekly meetings.
• Met with in-house systems to gather requirements.
• Participated in Requirement and Quality Assurance reviews.
• Data warehouse and Check Image Storage (ViewPointe).
• Gathered Requirements for Check disk storage (ViewPointe) relocation project.
• Attended meetings to represent STI Platform with Checkmate and ViewPointe.
• Researched monthly reports to derive analytical data for BI.
05/11 – 11/11
GID Atlanta, GA
Lead Business Analyst
• The goal of this eCommerce, “concept to market” merchant acquiring development project was to develop
one place where a listing of foreclosures could be maintained.
• Worked with CEO to write the RFP for submission to committee (State, City, Federal and Private sectors)
• Worked with Project Manager to created Project Plan in MS Project
• Used Agile Scrum methodology
• Created using Visio created Login authentication process.
• Report creation process, Search by zip code, address, MLS, County, and Broker.
• Established reporting requirements, for all agencies and Staff SMEs.
• Captured the business process/requirements at a high level in process diagrams used to elicit agreement
with all parties, broke it down into Sprints supported by Use cases.
• Created wireframe mock-ups, and Site Map.
• Facilitated weekly JAD sessions weekly.
• Worked with Data Architects and Database Administrators to develop Data BI and MDM plans.
• Worked closely with BI Analyst (SAP BI Business Objects) to insure that maximum efficiency was
established and reporting needs were met.
• Managed UAT groups from all parties involved to insure user ability.
• Utilized SOAP UI for testing.
• Completed entire SDLC.
02/08 – 03/08
METRO ATLANTA PERMITS, Atlanta, GA
Business Analyst – part-time
• Assisted clients through the construction lifecycle, which includes: a combination of business
analysis/research within the government entities
• Wrote RFP for Client projects
• Reviewed project plans and designs to ensure that all city/county and state ordinances were met
• Provide the client with an analysis of cost, time and permit restraints.
• Reviewed blueprints/plans with city engineer and planning personnel
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7. GORDON RESUME
06/06 -04/07
SAIC, Manhattan, NY
Team Lead/Business Rules Analyst
• The goal of this NYC government project was create a website where based upon the business rules in
the Collective Bargaining Agreements (CBA) of the NYC Police, Sanitation, and Firefighters parties could
“log in” and document time and attendance (Kronos).
• First we used the CBA to glean the pay rule requirements.
• Then using Visio to capture the “as is” process flow, indicated by the pay rules, we gained consensus in
JAD sessions.
• Then we broke out the requirements into Use cases, and activity diagrams, which were used for further
development and later for Testing.
• Worked with testing team in JIRA to complete testing.
• Responsible for leading CBA team of 3 Business Analyst, review and validating requirements.
• Used hybrid Agile/Waterfall and Use Case methodologies
• With FICO Blaze BRMS (business rules management system) we used requirements, process flow
diagrams and use cases to create and run business rules scenarios, based upon the individual CBA.
• Facilitated weekly JAD sessions at the Mayor’s office with his staff and IT to validate scenarios.
• Participated in web page design with Architects.
• Using BI to insure speed and data usage was captured.
• Worked with DBA team to gather data and create data usage and warehouse plan for ERP
• Conducted User experience testing to insure the efficiency of Web site.
• Outcome of this project was a Website where CBA members could enter and track their time as it touched
various areas within the Enterprise (City) domain. Along with the ability to enter time via mobile phone
app.
02/06 – 05/06
GUARDIAN INSURANCE, NYC, NY
RUP Specialist
• The goal of this Intranet project was to develop RUP guidelines in a SOA environment to insure that each
time a project was implemented it adhered to RUP methodology.
• My role was to assist the Project Management Office (PMO) in the development of an Enterprise-wide,
web-based guidelines for Rational Unified Process.
• Used RequisitePro to store and manage requirement documents, create traceability matrix, and extract
reports by attributes.
• The outcome of the project was to create RUP standards and templates on the web.
11/05 – 02/06
MEDCO PHARMACEUTICAL, Franklin Lakes, NJ
Senior Business Analyst
Product Design Services
• The goal of the project was to insure that Medco Retail eCommerce Pharmacy adhered to the rules and
requirements set forth in HL7, Medicare B, HIPAA, and Nasco.
• Created templates using RUP/UML methodologies for project uniformity.
• Created process flow diagrams
• Met with Technical and System Architect to determine impact to infrastructure and systems.
• Worked with DBA on data warehousing.
• Oracle ERP - eBusiness
• Identified and recruited staff necessary for the project into “Part B Implementation Team”.
• Conducted JAD sessions with: on “Part B implementation team” Business, Users, Gov’t, Nasco and
Technical staff.
• Created Use cases utilized for testing.
• Part of Quality Assurance and Testing.
11/04 – 04/05
EMPIRE BLUE CROSS AND BLUE SHIELD, Brooklyn, NY
Senior Business/Systems Analyst
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8. GORDON RESUME
• The goal of the project was to assist in the establishment of enterprise-wide web-based eCommerce SOA
platform
“concept to market” that supported and promoted the Best Practices for health care processing as
required by HIPPA.
• Assigned to capture the “as is” process flows for Search for Member, Appeals, and Create Contact
process flows.
• To insure that the IVR (Integrated Voice Response) system was updated to match the online processes.
• Convened JAD sessions with IT staff, and BCBS SMEs, Relay Health (HIE) to gain sign off.
• All documentation was created with RequisitePro and stored in Clear Case.
• Microsoft Visio was used for process flows diagrams.
• The outcome of the project was that all business flow process diagrams and documentation was
incorporated on client website and IVR systems.
08/04 – 11/04
MEDCO PHARMACEUTICAL, Franklin Lakes, NJ
Senior Business Analyst
Sales and Marketing Programs
• The goal of this eCommerce “Quote to Cash” project was to develop an enterprise-wide web-based sales
and marketing program that would allow the sales reps the ability to login into the system “off-site” and
place pharma orders, update, create reports, review sales targets, enter requests, establish new
territories and communicate with other sales representatives and home office.
• Service Oriented
• Provided the ability to set merchant orders for pharmaceutical products.
• Knowledge and exposure to Teradata and data warehousing.
• Created notification mechanism for mobile messaging.
• Used RequisitePro to store and manage requirement documents, create traceability, extract reports by
attributes.
• Used Mercury tools for testing.
• Worked with Medicare Analyst to integrate Part B into system.
04/04 – 08/04
CITIGROUP, Jacksonville, FL, NYC, NY
Business Analyst/Project Manager
• This project assignment was a temporary position to replace an employee that was out on leave.
• Responsibilities in the eCommerce SOA, Wealth Management, Merchant Acquiring Credit Products
project were to manage and work with IT Staff to capture project business requirements.
• Liaison to Merchant Advisory Board, met to collect requirements.
• Completed requirements for pre-paid, standard, gold credit card products.
• Produce status project reports and present in JAD session to client and managerial staff with updates.
05/03 – 11/03
BLUE CROSS BLUE SHIELD OF SOUTH FLORIDA
Senior RUP Business Analyst/Mentor
• The goal of this “web services” project was to create a web-based ERP model for implementing RUP
enterprise wide.
• Using the Rational Suite of tools to demonstrate how the SDLC process was managed and implemented.
• Used RequisitePro to store and manage requirement documents, create traceability, extract reports by
attributes.
• As a Team Lead (4) my assignment was the Duplicate Claims project.
• Worked with QMS (Quality Management System) Team to analyze data
• Worked with the Claims staff to document the “as is” claims process and make recommendations for the
“future” process which included the new HiPAA guidelines and HL7.
• Led requirements gathering JAD session with Florida Health Insurance Exchange (FHIE)
• Used the inception, elaboration, construction and transition (UML) methodology to uncover and document
where in the system the duplication occurred.
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9. GORDON RESUME
• Led JAD session with IBM and IT System staff to include the EDI transaction sets; and quote to cash
sales process into the ERP claims process. The system upgrades were implemented.
• A SOW (Statement of Work) was updated.
• Led a training session for staff regarding new process flow.
• SDLC implemented and completed.
03/02 – 12/02
FRANKLIN TEMPLETON INVESTMENTS
Business/Systems Analyst/Project Manager/Technical Writer
• This project was to capture infrastructure and system functionality lost during the 9/11 disaster by
interviewing survivors in NYC.
• Created technical/systems documentation along with functional requirements documentation.
• Facilitated meetings between technical and business.
• Work closely with Traders (Front) and Back office to recreate the eCommerce Wealth software that was
lost.
08/01 – 12/02
COMMUNITY BLOOD BANK OF SOUTH FLORIDA, Ft. Lauderdale, FL Senior Systems
Analyst/Business Analyst
• Two Phase Project: Goal of the 1st phase of project was to meet the requirements set forth by the FDA
governing the Blood Bank Industry.
• Captured the “as-is” business process as it pertained to the collection and storage of blood products
through use case and functional requirements.
• Used RUP/UML methodology
• Worked with Technical Staff to determine changes in the current infrastructure and systems.
• Documented all business and technical requirements (system, infrastructure).
• Worked with DBA to develop Data warehouse plan and data analytics.
• Presented business, system and infrastructure requirements to client, Board of Directors and technical
staff in JAD session.
• Traveled to D.C. to meet with Federal team overseeing project, to insure goals were met.
• Developed new processes to meet FDA regulations which included, updates to system and infrastructure.
• Participated in Quality Assurance testing.
• The goal of the 2nd phase of “concept to market”, project was to create a mechanism using PDA and
mobile communications to receive real-time blood products availability and test results.
12/00 – 05/01
BELLSOUTH, ACCENTURE, Atlanta, GA
Senior Business Analyst/Release Manager
• The goal of this project was to migrate to an Oracle environment.
• As a Release Manager, created project (Microsoft) schedule of system updates. The outcome working
with Oracle and client staff we moved systems into SOA architecture.
• Created technical systems documentation using beta Microsoft SharePoint.
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10. GORDON RESUME
10/00 – 12/00
INTERVAL INTERNATIONAL, Kendall, FL
Senior Business Analyst
• The goal of this “quote to cash” project was to create an eCommerce platform (web site) for the owners
that enabled them to search, deposit, update, and manage their timeshares.
• Interval International is a company that arranges vacation packages for timeshare owners.
• Provided owners to deposit and exchange weeks at other resorts.
03/00 – 10/00
EPIPELINE, Atlanta, GA
Senior Business Analyst
• An eCommerce “concept to market” project called ePipeline.com. Affiliated with WebMD development
resources.
• The website would provide users with an online service to help businesses: identify, qualify and win more
government contracts.
• This project was to create, develop and implement website ePipeline.com.
• Part of Executive team, which was charged with writing RFP and generating new business.
• Worked closely with DBA to develop Data Mapping document and data warehouse activities.
• Gathered requirements for Website page definition using Visio.
• Completed the entire SDLC utilizing RUP methodology.
12/99 – 03/00
HOMECOM, INC., Atlanta, GA/Summit Bank, NJ
Senior Business Analyst
• The goal of this eCommerce “quote to cash” project was to integrate Fortune 500 business partners:
Allstate, Morgan Stanley, and Dean Witter into the Summit Bank enterprise website.
• Worked with the wealth management team of the “partners”, to ensure that their diversified funding plans
were captured in web-site infrastructure map equally,
• Worked with Enterprise-wide teams for integration and resource planning.
• Documented sales process flows diagrams to depict “as-is” and future partner web presence.
• Created storyboard process flow diagrams and swim lane diagrams working with partners to insuring that
the process flow.
• Facilitated User group sessions at partner sites to develop “business intelligence” flow.
09/99 – 12/99
MODCOMP, INC., Ft. Lauderdale, FL
Business Analyst
• Worked closely with development team in generating Programmer’s Guide directly from Rational Rose.
• Produced System specification documentation including RUP process flow diagrams.
10/95 – 12/97
MATRIX, BELLSOUTH APPLIED TECHNOLOGIES, Atlanta, GA
Business Analyst/Documentation Specialist
• Developed on-line help using HTML and RoboHelp 6.5 for Service Mount Technology.
• Worked closely with Systems Engineers to define online-system requirements.
• Created electromechanical diagrams and process flow diagrams using Visio 32.
• Worked closely with eCommerce Technical Staff to document “as is” pricing structure for Delta Airlines.
• Produced process flow diagrams, and both functional and business requirements.
• Project Manager
• The Combine Billing Project (eCommerce –Quote to Cash) goal was to bring together two Bellsouth
products (Cingular and Bellsouth landline) onto one bill and make it available online.
12/97 – 08/98
OCWEN FEDERAL BANK, West Palm, FL
EDI Systems Analyst/Project Manager
• The company services sub-prime residential mortgage loans for third parties and itself.
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11. GORDON RESUME
• The goal of the project was to create, EDI transaction data maps with its clients and business partners.
The outcome was transaction maps were created.
• Wrote online training manual of EDI transaction maps.
09/97 – 12/97
PRECISION RESPONSE CORPORATION, Miami, FL
Business Analyst
• Precision Response was a Call Center company that created Integrated Voice Response systems for its
telemarketing clients.
• Gather requirements from clients for Telemarketing Applications.
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