1. John Trankle
25 Liberty Ave
Norristown, Pennsylvania 19403
610-715-0360
Trank.22@hotmail.com
Objective
Financial Software Specialist with an extensive background in healthcare operations. Solid client relation
skills in troubleshooting computer applications toward optimal utilization.
Work Experience
INVISION Patient Accounting Systems Analyst
11/2011 – Current SIEMENS, Malvern, PA
Provide second level support for Hospitals on a daily basis. Evaluate complex systems
needs of staff and operating departments; interview users to determine information needs
and sources of required data. Perform complex analysis and troubleshooting for various
business applications. Perform full range of standard work for the professional field.
Refer complex, unusual problems to others. Problem-solving skills in order to deal with
most situations. Duties on a daily basis include:
• Use of TSO tools to run, retrieve, reproduce Reports
• Perform Masterfile Maintenance
• Ad Hoc Wizard Report Writer/Run Reports
• Update Hospital Profile (HPPI)
• TCE error correction / Recirculating Error File
• Room and Bed Compare
• Case Mix Masterfile Maintenance and set up of Record 92
• OML review and Maintenance when needed
• Data entry for Charges, Payments and Adjustments, Diagnosis Codes
• Data enter for adding accounts to PA that reside in PM
• Review and maintain Remedy Gems ticket tool
Senior Systems Analyst
6/2010 – 10/2011 Abington Memorial Hospital, Abington, PA
Assisted with the implementation of McKesson’s HHRM Payroll system to replace their older payroll
system. Updating the new HHRM system from existing payroll system. Worked with and assisted co-
workers with various projects in accordance to the new payroll system. I was the Team lead on all new
interfaces for the new HHRM system. Working directly with the Project Managers from Abington and
McKesson. Project consisted of implementation of interfaces to the HHRM system which included Aetna,
Fidelity, and Express Scripts. Validation and testing of Interfaces to completion. Worked with 3rd
party
vendors including Wachovia/Wells Fargo. Provided system support to Kronos application setting up
devices, devices groups, reinitializing of time clocks, trouble shooting and upgrades to the systems.
Provided daily support of running System Monitoring applications for Allegra and HCC with updates to
daily excel spread sheets Upgraded specifications related documentation to all interface set up and testing
material.
Assistant Manager
1/2009 – 6//2010 Hertz Rent-A-Center, King of Prussia, PA

2. Assisting customers with rental cars and vans - Information of costs, discounts. The daily operation of
incoming reservation calls, booking of rentals, cost efficiency. Assistant to the Manager for day to day
operations of the Rent-A-Car Industry.
Senior Systems Analyst 4
1/2005 – 9/2008 SIEMENS, Malvern, PA
Providing Systems Analysis deliverables to the Patient Access Team to lead and drive the feature/function
for customer requirements to completion. Responsible for leading and developing Soarian Financial
analysis modeling, use case creation, requirements elicitation/validation/scoping, customer assessments,
internal/external customer training and knowledge sharing, test plan creation Test plan execution,
documentation, documentation technical edits, analysis/design/UI reviews. Consistently utilized the Agile
Methodology and acted in the role of Scrum master for PA Scrum Teams when required. This role is
consistent of a Project Manager. Overseeing analysts, developers and testers involvement in completion of
customer requirements and deliverables. Providing analysis and testing requirements to open charm issues.
Participate in customer validation sessions calls on feature/functions to drive requirements to live and
ensure high quality deliverables. Actively engage in TDD (Test Driven Development) and CIT
(Continuous Integration Testing) to improve quality and predictability. Continue education through cross
training of team roles. In order to perform these tasks I have the following skills, experience and
competencies: - Knowledge of healthcare based on 20 years at Siemens, 15 plus years as a Systems
Analyst, and 4 years working in a hospital as a Systems Analyst. - The ability to drive Analysis based on
education and expertise in working 3 years in Soarian. Focused in order to drive and complete customer
requirements on a timely manner based on customer deliverables.
Senior Systems Analyst
Senior Systems Analyst
2/2004 - 12/2004 Montgomery Hospital, Norristown, Pa
Sr. Systems analysis handling of Invision Patient Accounting Analysis and Support. Provided first level
support of all Patient Accounting Financial applications. Supervised a group of four analysts on the team.
Interaction with IT employees, training of new software.
Senior Consultant
10/2002 - 1/2004 Cap Gemini Ernst & Young, Philadelphia, PA
Served as Senior I.S. Consultant for Philadelphia Tenet Healthcare I.S. Department. Responsibilities
include: Patient Accounting Analyst for Support on all Siemens PA Masterfiles such as Case Mix, RPM,
PRM, VOF, CDM, ROCS and HPPI for all the facilities, working in cooperation with the Business Office,
Perot and I.S. Departments. Also monitoring CSC Papers Electronic Payment Postings for Electronic
Billing. Composing Monarch, Adhoc, Word, Excel Reports. Support of Clinical Web Browser and IDX-
Radiology on call. Testing of SUP verifications. Background includes OAS Support and Decision Support
Reporting.
Sr. Financial Systems Analyst
10/2000 - 10/2002 Temple Lower Bucks Hospital, Bristol, PA
Sr. Systems Financial Analyst working within the Hospitals MIS dept, interacting with the Business and
Finance offices. Work on Patient Accounting related issues and also assist the MIS dept with down
systems, document groups and printers. Knowledge of Product Line Manager, Adhoc, Excel.
Account Manager/Senior Application Specialist
10/1985 - 10/2000 Shared Medical Systems, Malvern, Pa
Served as primary point of contact for 32 SMS customers including all of Tenet Healthcare, Philadelphia.
Provided first level technical support for customer's financial applications. * Received 15 year Service
Award.* Received numerous customer appreciation letters.* Received Award of Merit for Y2K project.

3. Provided first hand financial application support to approximately 20 SMS customers. Responsibilities
included monitoring software releases and upgrades, trouble shooting escalated customer issues, and
visiting customers directly to discuss specific needs.* Received numerous letters of recognition from
customers.* Received a number of internal client letters of appreciation.* Recognized by Third Party
Billing for outstanding support. Provided second level technical support for FMS applications which
included Third Party Billing, Case Mix, Historical File, PA Archive, Inpatient/Outpatient Billing and
Accounts Receivable.* Received Pride in Performance Award.* Received Award of Merit for a backlog
elimination project.* Received a number of customer appreciation letters. Served as the Primary point of
contact for 15-20 Regionalized UNITY and INVISION SMS Customers. Managed open issues involving
Patient Accounting, General Ledger, Command, Payroll, Personnel and Third Party Billing applications.
Assistant Manager
5/1983 - 5/1985 Household Finance Company, Lansdale, Pa
Assistant to the Branch Manager. Responsibilities included Collections, Loan Application Referrals and
rejections. Telecommunication of Loan approvals. Credit Bureau investigations. Daily Customer Counter
Service.
Education
Wagner College, Staten Island, New York
Bachelor's Degree Business Administration
References
Jim Delone 610-219-3595 James.Delone@siemens.com Professional
John J Shore 610-219-3284 John.Shore@siemens.com Professional
Bernadette Burkhardt 610-567-6747 Bburkhardt@mercyhealth.org Professional