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Jesse ByromStacy 
25382 Ipes Rd
Splendora, TX 77372
214-715-2319 
 redbeard65@hotmail.com  
  
SUMMARYOF QUALIFICATIONS:  
  
Dedicated, hard-working professional with a strong background in Customer Service. Recognized as a loyal and trustworthy
employee, handling confidential and sensitive information with complete discretion.  Known for strong communication skills
that invite cooperation.  Welcomes challenges to project strengths and build exceptional customer relationships.  Computer
literate with proficiency in Microsoft Office Suite.     
  
PROFESSIONAL EXPERIENCE: 
Walmart Inc. 2016 2016
Store Associate
Worked part-timeat the Sand Springs, Oklahoma Walmart store. Assisted customers in finding products and restocked shelves
as necessary. Maintained plants and gardening supplies in the lawn and garden section. Prevented theft by standing at door and
verifying that merchandise removed from storehad a sales receipt.
  
Whelan Security, Dallas, Texas    2014 2016 
Security Officer 
 Provided Security at Texas Instruments and various other job sites in theDallas area.  Made sure that rules of safety were being
followed and assisted in crime prevention. Monitored security equipment and protected job siteform theft and
vandalism. Maintained log of daily activities and verified that only authorized personnel entered restricted areas or removed
items. Verified that visitors complied with safety and security regulations.
  
Internal Revenue Service, Dallas, Texas      2002-2012  
Contact Representative   
 Interacted daily with customers in a politeand professionalmanner to assist them in remaining compliant with government
regulations. Accessed the customers’ accounts and informed them of theamount of refund expected.  Set up installment
agreements that would acceptable to both the customer and the IRS if a balance was due.  Counseled thecustomer on how to
avoid having a debt at the end of the tax year and attempted to make the customer aware of regulations that impacted the
account. Made adjustments to accounts if theIRS or the customer has made mistakes to ensure that the accounts were accurate
and only valid information was recorded Sent requested account information to the taxpayer while making sure that regulations
concerning confidentially  and security were followed to protect thetaxpayers privacy.  Accessed and maintained an extensive
database of IRS regulations both on paper and on thecomputer that held information necessary to perform job duties; gave
assistance to the customers in a timely and competent manner  
  
  
DeVry,Irving, Texas                     2001 - 2002       
Faculty Assistant  
 Assisted professors in teaching classes and in tutoring students who were struggling with their studies   
  
MILITARYEXPERIENCE:  
US Army, Military Intelligence Analyst  
Honorable Discharge, March 1990  
  
EDUCATION:  
DeVry University, Bachelor’s in Telecommunications, Irving, TX  
Graduated Cum Laude.  Tulsa University, Bachelor’s in Business Management, Tulsa, OK  

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New Microsoft Word Document

  • 1. Jesse ByromStacy  25382 Ipes Rd Splendora, TX 77372 214-715-2319   redbeard65@hotmail.com      SUMMARYOF QUALIFICATIONS:      Dedicated, hard-working professional with a strong background in Customer Service. Recognized as a loyal and trustworthy employee, handling confidential and sensitive information with complete discretion.  Known for strong communication skills that invite cooperation.  Welcomes challenges to project strengths and build exceptional customer relationships.  Computer literate with proficiency in Microsoft Office Suite.         PROFESSIONAL EXPERIENCE:  Walmart Inc. 2016 2016 Store Associate Worked part-timeat the Sand Springs, Oklahoma Walmart store. Assisted customers in finding products and restocked shelves as necessary. Maintained plants and gardening supplies in the lawn and garden section. Prevented theft by standing at door and verifying that merchandise removed from storehad a sales receipt.    Whelan Security, Dallas, Texas    2014 2016  Security Officer   Provided Security at Texas Instruments and various other job sites in theDallas area.  Made sure that rules of safety were being followed and assisted in crime prevention. Monitored security equipment and protected job siteform theft and vandalism. Maintained log of daily activities and verified that only authorized personnel entered restricted areas or removed items. Verified that visitors complied with safety and security regulations.    Internal Revenue Service, Dallas, Texas      2002-2012   Contact Representative     Interacted daily with customers in a politeand professionalmanner to assist them in remaining compliant with government regulations. Accessed the customers’ accounts and informed them of theamount of refund expected.  Set up installment agreements that would acceptable to both the customer and the IRS if a balance was due.  Counseled thecustomer on how to avoid having a debt at the end of the tax year and attempted to make the customer aware of regulations that impacted the account. Made adjustments to accounts if theIRS or the customer has made mistakes to ensure that the accounts were accurate and only valid information was recorded Sent requested account information to the taxpayer while making sure that regulations concerning confidentially  and security were followed to protect thetaxpayers privacy.  Accessed and maintained an extensive database of IRS regulations both on paper and on thecomputer that held information necessary to perform job duties; gave assistance to the customers in a timely and competent manner         DeVry,Irving, Texas                     2001 - 2002        Faculty Assistant    Assisted professors in teaching classes and in tutoring students who were struggling with their studies       MILITARYEXPERIENCE:   US Army, Military Intelligence Analyst   Honorable Discharge, March 1990      EDUCATION:   DeVry University, Bachelor’s in Telecommunications, Irving, TX   Graduated Cum Laude.  Tulsa University, Bachelor’s in Business Management, Tulsa, OK