Alex Taphorn is a goal-oriented professional with experience in customer service, security, and the military. He has over 10 years of experience in security and customer service roles, including as a security officer, badging officer, and project manager. He also serves as a chemical specialist in the PA Army National Guard, where he has received awards for his work. Taphorn is pursuing a degree in Social Work and aims to utilize his skills in communication, leadership, and attention to detail in a new career helping others.

1. Alex Taphorn
Goal oriented, diversified professional skilled in Customer Service with Attention to Detail while
working in a high paced financial environment. Excellent communication and organizational skills, and
ability to multi-task. Ability to lead teams in a professional environment as well as a military field
environment. Experienced with typing and data entry, computer user friendly, responsible and
reliable, and a quick learner of new skills.
PROFESSIONAL EXPERIENCE_______________________________________________
AlliedBarton Security Services Jul 2009 – Present
Security Officer
Overall duties for both locations:
 Certified in CPR/AED
 Responsible for Customer service (Answering phones, emails, face-to-face interactions)
 Maintain logs of daily activities
 Responsible for writing incident reports, when necessary
Vanguard in Malvern, PA Feb 2011 - Present
 Keeps post in Lobby of building
 Ensures only active employees access the buildings via access badge or intercom
 Warrants only visitors who are in a visitor database gain access into buildings
 Maintain vigilance of building via cameras (CCTV) and building tours
 Ensures cooperation and support with client employees during events in building
 Attention to detail
Philadelphia Premium Outlets in Limerick, PA Jul 2009 - Feb 2011
 Kept vigilance by foot patrol and vehicle patrol
 Maintained communication via Radio
 Observed and Reported all safety hazards, and possible thefts
 Assisted local police with searches, locating suspects, and inventory
 Assisted Customer Service with desk duties employees when needed
 Performed Security escorts for Bank deposits for Mall Management
 Assisted in locating lost children, or locating parents/guardians of lost children
 Attention to detail
Badging Officer May 2011 - Present
Vanguard in Malvern, PA
 Assist in the Access Control Office
 In charge of creating profiles for new employees after ensuring a background check has been cleared
 Take photographs of employees new and current employees for access badges
 Print out new access badges from the Security system
 Keep communications between employees, Vanguard Security Management, AlliedBarton Security
Management pertaining to issues that arise in the badging process via Email and Phone
 Fingerprint new hire employees once a background check is cleared and a profile is made
 Assign Parking Permits to employees after verifying vehicle information and imputing it into the security
system
82 Pheasant Lane
Pottstown, PA 19465
ataphorn87@gmail.com
610-850-3026

2.  Mail out new badges and parking permits after keeping a log of, to who and where, it is being sent
 Provide customer service to employees by helping them fill out forms for lost badges, parking permits, name
changes, and other areas of access control
Project Manager April 2015 - Present
Vanguard in Malvern, PA
 Utilize CCURE 9000 Administrator program to run multiple reports that are expected daily, weekly, monthly,
bi monthly, and quarterly.
 Answering emails and phone calls asking about questions or confusion with reports and special reports
needed on the fly.
 Utilize correct report for needed criteria.
 Export reports to Excel Spreadsheets to color code, and create Pivot tables before sending to recipient.
 Create new security codes to card readers, groups, and doors for Access Control purposes.
PA Army National Guard Dec 2006 - Present
Chemical Specialist
BIDS (Biological Integrated Detection System) Operator
 Teamwork, Responsibility, & Leadership
 Licensed driver for multiple vehicles
 Responsible for taking securing samples, labeling, and filing samples and paperwork
 Trainer for vehicles and equipment to 20-50 personnel
 Maintain equipment and vehicles
 Conduct inspection of equipment and vehicles
HRF (Homeland Response Force)/CERF (Civilian Emergency Response Force)
 Liaison between command unit and operations unit
 Keeps logs and radio communications
 Dispatch
 Trainer for equipment
 Accountable for reporting count of all personnel and equipment every hour during operation
 Maintains proficiency while setting up and executing individual and collective tasks
 Demonstrates professional ability, leadership, positive attitude, selfless service, attention to detail, loyalty,
and devotion to duty in stressful situations
 Maintains primary communications and logistics status reporter for the tactical operations center
 Preserves professional attitude during times of extreme stress and harsh conditions
 Upholds ability to quickly and efficiently grasp new concepts during extremely stressful times
 Awarded the Army Achievement Medal during 2008 and 2011 missions for exceptional work during extreme
conditions and stressful work environments.
Pennhurst Asylum Haunt Seasonal Sep 2012 - Present
Actor/Event Staff
 Responsible for arriving early enough to get into costume and make-up
 Ensure knowledge of scene area, noting any possible safety hazards
 Teamwork between co-actors within scene
 Ensure guests are thoroughly entertained
 Ensure a safe environment for employees and customers
 Utilize radio to report all safety violations to the appropriate management
 Direct customers to the exits, courtyard for refreshments and merchandise, or to restroom facilities
 Crowd Control
 Utilize Radio to report confrontational/intoxicated customers with description to Security team
 Utilize radio communications for help for any medical emergencies
 Answer questions from customers about the history of the facility
Rite Aid Pharmacy Oct 2006 - Jul 2008
Customer Service/Photo Technician
 Managed cash register
 Experienced in customer service: Answer phone calls, assist customers find products & answer questions

3.  Responsible for training new employees
 Maintained photo equipment and products
 Placed customer orders for photo gifts
 Performed product inventory: maintain quantity, stock, and order
 Maintained photo printer equipment: Paper stocked and Chemical levels
QUALIFICATIONS________________________________________________________
NFPA 472 Hazardous Materials Awareness Training
NFPA 472 Hazardous Materials
CPR/AED Certified
Hazardous Materials: First Responder Operations Operations Training
Army Achievement Medal-2008 Army Achievement Medal-2011
Lotus Notes Microsoft PowerPoint
90 WPM Experienced in Customer Service
Microsoft Access Microsoft Excel
EDUCATION_____________________________________________________________
Montgomery County Community College Sep 2013 - June 2014
Liberal Arts
Alvernia University May 2015 - Present
Social Work
CONTINUING EDUCATION
Biological Identification Detection System Operator Course-3 weeks-2008
References
Angela Nadeau
Supervisor/Lead Actor
Pennhurst Asylum
484-374-0836
aknadeau@gmail.com
168 Providence Forge Rd
Royersford, PA
Mike Mazzoli
Co-worker
Pennhurst Asylum
267-298-0072
Mazzfoxtrot@gmail.com
166 Morris Ave
Horsham, PA
Stephanie Rice
Client
Vanguard
484-356-5620
Steph.L.Rice24@gmail.com
92 Kelmar Ave
Malvern, PA

4. Angelo Gonzalez
Client
Kaplan University
951-907-1044
Angelo.gonzalez@kaplan.com