The document is a resume for Anthony Scott Giarratano. It summarizes his experience as a lead telecommunications specialist for Sterling Bank for over 10 years, where he helped expand their network. It also lists his past experience as a service coordinator, construction supervisor, and paramedic. Giarratano has certifications in IT, telecommunications, and emergency medical services. He has a associate's degree in IT networking and has taken various training courses.

1. 3218 RAINHILL CT
ANTHONY SCOTT GIARRATANO
KATY, TEXAS 77449
GNOMEWORX@COMCAST.NET
281.492.6569
OBJECTIVE
Information Technology professional with a commitment to company, team and 10+ years of Skills
excellence in telecommunications. Ability to address peers or non-technical people with an equal
level of respect in communicating business plans, systems information or training policies and Microsoft
procedures. Exceptional work ethic and customer service dedication resulting in a consistent high Operating Systems
standard, project success and quicker return on investment. Proven project management, Windows 3.1 thru
leadership, communication and problem resolution skills motivate team members and exceed Windows 7
customer expectations consistently.
Microsoft Windows
Server NT 4.0 thru
EXPERIENCE Server 2003
Microsoft Office
Lead Telecommunications Specialist May 1999 – Present
Suite 2010
Sterling Bank, Houston, Texas
Server and
Lead Telecommunications Specialist responsible for providing leadership in the performance of workstation
telecommunications design, installation, testing and repair. Assisted in expanding the Sterling Bank hardware
franchise from 18 locations in Houston, Texas with the addition of 48 additional locations within the
Houston, Dallas and San Antonio metropolitan areas. Responsible for the daily operation of three Infrastructure
CS1000E PBX’s with 65 IP endpoints and 1000+ IP phone sets. Manage contract vendors and Structured Cabling
material sources and distribution. Control operating costs and reduce annual expenditure through
Nortel Meridian
continuous systems audit and systems restructuring and resource allocation.
Achievements:
Nortel/Avaya
 Planning, Design and implementation of a multi-million dollar data center and VoIP CS1000E
telecommunications network
 Managing role in the structured cabling of a multi-million dollar data center and corporate Nortel/Avaya Call
campus completed 27% under forecast budget Pilot
 Identification of cost saving areas as a result of system integration and new feature
implementation Nortel/Avaya
 Reduction and management of project costs through the development of business Contact Center
relationships with manufacturers and distributors
Certifications
Service Coordinator / Technician November 1997 – February 1999
The Computer Center, Houston, Texas Comp TIA A+
Certified
Microsoft Partner and Compaq Service Center bench technician and onsite customer service Technician
representative responsible for break fix, system upgrade and maintenance and systems
deployment. Nortel Certified
Support Specialist
Construction Supervisor March 1993 – October 1997 Nortel Certified
Time Warner Cable, Houston, Texas Technology
Specialist
Performed a complete upgrade of existing outdoor cable plant to a fiber ring and 750Mhz service
network allowing Time Warner Cable to expand current market area, features and services offered Nortel Certified
to customers as a result of a redundant high availability plant. Trained new technicians managed Technology Expert
contractor labor and accounted for project materials and documentation.

2. Emergency Medical Technician - Paramedic December 1989 – February 1993
Allyn / Hou-Tex, Houston, Texas
Provided Emergency Medical Services to 911 contract service areas, hospital to hospital critical care
transfers and fulfilled contract obligations for events requiring medical staff.
Military Service – United States Coast Guard
Engineering August 1985 – July 1988
Operated and performed maintenance on generators, electrical, reverse osmosis and other
mechanical systems related to daily operations of the United States Coast Guard and its activities.
USCG Loran Station, Lampedusa, Italy
USCG Air Station, Corpus Christi, Texas
USCG Station, Port Aransas, Texas
Honorable Discharge with supporting DD214
EDUCATION
Information Technology Networking, Associate of Arts March 2009
University of Phoenix, Phoenix, Arizona
GPA 3.77/4.0
Studies focused in IT project management, network infrastructure, technical planning, systems
analysis and systems design and implementation. Created systems models and project plans to
meet and satisfy curriculum requirements.
Non-certification Training
 Communication Server 1000 5.5 System Administration and Management
 Survivable Remote Gateway 50 Installation and Configuration
 IP Networking for the Communications Server 1000 – System Release 4.5
 Nortel Communications Server 1000 Telephony Manager Release 3.0 Telecom Billing System
 Meridian 1 Installation and Maintenance – Large Systems
 Meridian 1 Release 25 ACD A-C2 Feature Administration
 Remote Office 9150 Installation, Configuration and Troubleshooting
 Database for Technicians – Succession 3.0
 Nortel Networks Communications Server 1000 Release 4.0
 Symposium Call Center Server Release 5.0 – Client Administration and Management
 Cisco IP Fundamentals
 Fundamentals of BARS / NARS Communications Server 1000 Release 4.0
ACTIVITIES & AWARDS
Volunteer, i9 Sports – PeeWee Football Coach, 2010
Board Member, Franz Elementary PTA, 2010 - present
Finance Officer, Kellogg Fishing Club, 2007 – present
Sterling Bank Platinum Service Recognition – 2005