This document is a resume for Jose Pena summarizing his education, technical skills, languages, and professional experience. Pena has an IT background with skills in various operating systems, software programs, and hardware. He has work experience in customer service roles at 7-Eleven, a car dispatch company, and McDonald's demonstrating skills in customer interaction, problem solving, and maintaining clean and organized work environments.

1. Jose Pena
(917) 525-8342 • j.pena062016@gmail.com
SUMMARY: Strong organizational skills, reliable, and self-motivated professional; a quick
learner and effective problem-solver with excellent interpersonal skills a key strength.
EDUCATION:
NPower Technology Service Corps Program, July 2016-Present
(Cisco Academy Network IT) 22 Week training in computer New York, NY
Fundamentals, Networking, Web and MS office
LaGuardia Community College September 2013-March 2014
Major: Criminal Justice Queens, NY
TECHNICAL SKILLS:
Operating systems: Microsoft windows 7, Microsoft exchange, windows 2008/2012 server,
Linux Ubuntu, Mac OS X Yosemite
Software: Microsoft office suite Adobe Photoshop, adobe illustrator, Adobe InDesign
Hardware: Laptops, workstations, and servers (HP, Dell), Modems, Network Cards, memory,
printers, scanners, and other peripherals.
Maintenance: Computer assembly and disassembly, installing motherboards; creating boot
disks, partitioning and formatting hard drives operating system installation; windows update,
system resort; disk defragmenter; installation of anti-virus, anti-spyware, firewall; file transfer
setting, and setting a new user configuration.
Networks and Protocols: Windows NT, LAN/WAN,TCP/IP, IPX/SPX, DNS, POP3, SMTP,
FTP, TFTP, Ethernet, Cisco Routers, wired and wireless switches, WAP, PPP, VPN
LANGUAGES:
Proficient in Spanish
PROFESSIONAL EXPERIENCE:
Sales Associate/Cashier October 2013-May 2015
7-Eleven New York, NY
 Provided prompt, efficient and courteous customer service
 Maintained a clean, customer friendly environment in the store
 Rang customer sales on an electronic cash register
 Completed cash, debit and credit card transactions dialy
 Performed all regular cleaning activities and other tasks that are included on job assignments
 Forecasted, order and stock merchandise with the appropriate training
Customer Service Representative/Dispatcher January 2012-March 2012
Car Tech Custom Coach Inc. Brooklyn, NY
 Answered a multi-line switchboard, took and relayed messages to the proper employee
 Faxed and received documents pertinent to business operations
 Dispatched jobs to tow truck drivers daily
 Efficiently dispatched vehicles to ensured proper coverage to service areas
Crew Member April 2011-January 2012
McDonald's New York, NY
 Greeted customers on arrival and requested their order
 Placed orders for customers and informed them about new deals and upsizing options
 Cleaned and stocked customer eating areas with store equipment
 Relayed order information to kitchen staff using POS and ensured order was filled correctly
 Transferred supplies and equipment between storage and work areas
 Worked in the kitchen as an alternate when needed
 Maintained inventory and records weekly