1. Joe D. Miller
15243 W Adams St • Goodyear, AZ • 85338 • 623.396.9744 • Joe.D.Miller@me.com
https://www.linkedin.com/in/joe-miller-233232123
Desktop Support and Performance
A bright, talented and ambitious IT support technician with a strong technical background with over 25 years of
experience who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure
to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to
ensure that quality solutions meet business objectives. Possessing a good team spirit, excellent client facing skills,
deadline orientated and having the ability to organize and present complex solutions clearly and accurately. Skilled
in motivation, training and guidance I have up-to-date computer and network consultancy skills. I’m looking for an
opportunity which will make the best use of my existing skills and experience all while contributing value to your
organization.
Excellence in:
LAN Expertise  Team player mindset  Customer centric focused  Proficient troubleshooter
 Quality focused  Critical Thinker  Team Building and Leadership
“Joe is an analytical technical support representative adept at resolving complex network issues. He’s a critical
thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Level-headed and calm in stressful situations with well developed people skills.”
~ Excerpt from Letter of Recommendation, Former Employer
PROFESSIONAL PROFILE AND VALUE
Support Manager / Network Administrator
Have a good technical network background from many years of working with client server environments
starting with the early versions of Novell Netware all the way through the development of Windows NT servers to
today’s present Windows Server environments. I have an extensive working knowledge of major networking &
hardware components. I also have knowledge of ITIL Incident, Problem and Change Management. Ability to explain
technical issues clearly too non technical colleagues. Experienced in technical performance measurement. Through
understanding of Windows networking. Able and willing to work flexible hours when necessary. Extensive knowledge
of Microsoft based operating systems and application: Windows Server, Windows 7, Windows 8.1, Windows 10 and
Microsoft Office 365
Value added:
 Team player with excellent phone and online support, 20% faster than team average
 Developed a system for reimaging same day service and support “quickest turnaround”
 Preventative Maintenance and end user support dealing with executive level employees
 Completed project deadlines ahead of schedule by anticipating challenges and being pro-active
PROGRESSIVE PROFESSIONAL EXPERIENCE
Client Field Service Engineer, Dell Computer Inc. Round Rock, TX. August 2009 – Current
Network Administrator, Windstone Technology Services, Phoenix, AZ. December 2005 – May 2008
Field Service Engineer, Enterprise Technology Services, Phoenix, AZ June 2004 – December 2005
Internet Tech Support Specialist, University of Phoenix Online, Phoenix, AZ, October 2002 – June 2004
Business Owner, Miller Consulting Services, Arlington, WA June 1996 – June 2002
Helpdesk Administrator, Entex Information Services Inc. Rye Brook, New York, November 1992 – June 1996
Field Service Engineer, Delphi Computers and Peripherals, Seattle,WA December 1990 – November 1992
CERTIFICATIONS / TRAINING / SKILLS
ITIL – In progress
Microsoft Certified Professional – A+ Certified
Over 35 Certifications and 20+ printer certifications