Basic Concepts in Housekeeping Lesson 1: Definition and Scope of Housekeeping Lesson 2: Cleaning as a housekeeping activity

1. BASIC CONCEPTS
IN HOUSEKEEPING
Lesson 1: Definition and Scope of Housekeeping

2. ACTIVITY 1: HOW DO I
KNOW?
“CLEANLINESS is
next to
GODLINESS.”

3. 1.WHAT DO I
MEAN BY
HOUSEKEEPING?
2. HOW CAN I
DESCRIBE
HOUSEKEEPING?

5. - or House cleaning
- is the systematic process of
making a home neat and
clean.
- refers to the upkeep and
maintenance of cleanliness
and orderliness in the
house, lodging
establishment such as hotel,
inn, apartel, condominium,
resort, dormitory or even the
hospital.

6. • A person who is
responsible for
administering
housekeeping
maintenance and for
insuring that everything
is in order.
• He or she sees to it that
occupants are
comfortable, safe and
protected inside and
outside.

7. •Some housekeeping is
house cleaning and
some housekeeping is
home chores.

8. HOME CHORES
•are housework that need
to be done at regular
intervals.

9. HOUSEKEEPING
• It includes the budget and control of
expenditures, preparing meals, buying
food, paying utility bills and cleaning the
house.
• Outdoor housekeeping chores include
removing leaves from rain gutters, washing
windows, sweeping doormats, cleaning the
pool, putting away lawn furniture and
taking out the trash.

10. WHAT DO YOU THINK
ARE THE TYPES OF
HOUSEKEEPING?
a. Domestic and Institutional
b. Global and Establishment
c. Commercial and Global
d. Local and Global

16. SCOPE OF HOUSEKEEPING
MAINTENANCE
•The scope of work highly depend
on where the housekeeping
activity is performed. In general,
the following are the
responsibilities of a housekeeper.

17. RESPONSIBILITIES OF A
HOUSEKEEPER
1. Maintains cleanliness and orderliness
inside and outside the house or
establishment.
2. Furnishes the room with the
necessary amenities and supplies
such as the furniture, linen,
appliances, and the like.
3. Keeps the area free of safety
hazards
4. Undertakes minor repairs like busted
bulbs, broken furniture, etc.

18. RESPONSIBILITIES
OF A HOUSEKEEPER
5. Washes, dries, irons laundry as well as
linen used.
6. Installs, cleans, and maintains fixtures
and facilities like furniture and
appliances.
7. Attends to the needs of members of
the household and guests.

19. FOR COMMERCIAL OR
INSTITUTIONAL
• There’s a need for a housekeeping
organization.
• Housekeeping department shall set
up a section for Room maintenance,
another for public area, separate
section for linen and laundry service.
Each section is headed by a section
head.

20. • In smaller establishments with fewer
guestrooms and public areas to be
serviced, the housekeeping unit may
just be a small section instead of a
department, headed by a
housekeeping supervisor, assisted by
an assistant housekeeper who takes
over in case the supervisor is not
around. All housekeeping staff report
directly to the housekeeping
supervisor.

21. WHAT IS THE IDEAL
HOUSEKEEPING?

22. WHICH IS WHICH?

23. WHAT ARE THE STANDARDS
OF IDEAL HOUSEKEEPING?

24. BASIC STANDARDS FOR
AN IDEAL HOUSEKEEPING
WORK:
1. Cleanliness
2. Orderliness
3. Sanitation
4. Comfort
5. Eye appeal
6. Safety
7. Maintenance

25. CLEANLINESS
• All areas are clean.
• Furniture and fixtures,
windows and glass panels are
free of dust; doorknobs and
metal fixtures are polished.
• Floors are vacuumed,
polished, or shampooed
when necessary.
• Grounds are free of litter and
dirt.

26. •Furniture and fixtures are
appropriately located.
•Linen are clean and
properly folded.
•Beds are made up
properly; linen are
mitered and wrinkle free.
ORDERLINESS

27. •Garbage are properly
disposed of.
•Area is protected from
pest infestation and
regularly fumigated.
SANITATION

28. • All areas are properly
lighted and ventilated.
• There is minimal form of
distraction.
• There are sufficient
amenities available.
COMFORT

29. • Surroundings are soothing
to the eyes.
• There is suitable interior
design and proper
blending of colors.
• Paintings and other
amenities like television sets
are mounted at eye level.
EYE APPEAL

30. • All areas are free from
safety hazards.
• House or structure is
provided with safety
facilities like fire
extinguishers, emergency
alarms, fire exits, etc.
SAFETY

31. • Supplies and materials are
available when needed.
• Consumption of supplies is
always monitored.
• All tools and equipment are
properly stored.
• There is periodic checking
of appliances and
equipment.
MAINTENANCE

32. Directions: Choose the best answer and
write the letter on the line.
________ 1. The image of a house or a
lodging is reflected not only in the quality of
facilities but also in the ___________.
a.quality of its housekeeping
b.location of the house or lodging place
c.size of the structure.

33. 2. This is NOT the responsibility of the
housekeeper.
a.Housekeeping maintenance to ensure
everything is in order.
b.Seeing to it that occupants are
comfortable and safe.
c.Procuring housekeeping materials,
equipment and tools.

34. 3. For commercial or institutional
housekeeping, this department its in- charge
for the cleaning and maintenance of rooms.
a.Linen and Laundry Department
b.Rooms Maintenance Department
c.Room Service Department

35. 4. Facilities and fixtures are properly
arranged and installed in appropriate
location. This criterion belongs to this
housekeeping standard.
a.Safety
b.Orderly
c.Cleanliness

36. 5. This criterion belongs to Eye Appeal
Standard.
a.There is suitable design and proper blending of
colors.
b.Rooms are properly lighted.
c.Occupants are not disturbed by any form of
distraction.

37. CLEANING AS A
HOUSEKEEPING
ACTIVITY
Good housekeeping requires very thorough cleaning and
being clean means the absence of visible dirt.

38. WHAT IS/ARE THE
DIFFERENCE/S OF
CLEANLINESS AND
ORDERLINESS?

39. CLEANLINESS
• is the process of freeing your
house or lodging place of
filth. This means each rooms
in your house requires a
different cleaning tactic:
which is easier to clean and
which needs more time to
clean.

40. ORGANIZING
• It involves creating a system for
storing and finding things. This
means you will have to take an
inventory of the clothes in your
closet and drawers, reorganize
where everything goes, pick out
all things you never wear
anymore.
• A great “finishing touch” way to
tie everything together after
your house or lodging is
cleaned.

41. HOW CAN I MAXIMIZE
MY CLEANING TIME?

42. 5-S:
HOUSEKEEPING
to improve efficiency and productivity
to maintain safety and cleanliness
to maintain good control over the processes
to maintain the good product quality

43. 5-S
SEIRI
SEITON
SEISO
SEIKETSU
SHITSUKE
Sorting/segregating
Self Arrangement/arranging
Spic and Span (Neat and Clean)
Standardization
Self Discipline

44. Junk &
Waste
Separating the wanted and
unwanted
Repairable Wanted
Items
No Use Repair
Discard To next step
SEIRI
SORTING/SEGREGATING

45. How often things are used.
 What is the life if the material.
 Cost of the material
 Be sure to throw the things,
otherwise
you may repent.
While doing Seiri keep in mindWhile doing Seiri keep in mind ::
SEIRI Sorting/Segregating

46. Consequences of not followingConsequences of not following
SEIRI:SEIRI:
•The wanted is hard to find,when
required.
•More space is demanded.
•Unwanted items cause
misidentification.
•
SEIRI Sorting/Segregating

47. SEITONSEITON
SELF ARRANGEMENT/ARRANGINGSELF ARRANGEMENT/ARRANGING
Identifying places to arrange the
things and placing them in proper
order for prompt usage.
“A place for every thing andA place for every thing and
everything in its placeeverything in its place.”

48. The right location where the things will
be used.
FIFO (First in First out) arrangement.
Labeling of the area and the equipment is
very important.
Keep proper gaps between two things to
avoid confusion.
SEITONSEITON
Self Arrangement/arrangingSelf Arrangement/arranging
While doing Seiton keep in mindWhile doing Seiton keep in mind ::

49. SEITONSEITON
SELF ARRANGEMENT/ARRANGINGSELF ARRANGEMENT/ARRANGING
Consequences of not followingConsequences of not following
SEITON:SEITON:
• Things are seldom available when
needed
• Items get lost
• Items get mixed up
• Visual control not possible
•

50. SEITON
&
VISUAL CONTROL
• Good SEITON includes use of labels signs,
indications, display, cautions
• Use of labels signs, indications, display,
cautions highlights difference between
normality and abnormality.
• Non - users of the equipments also become
aware of its use and precautions.

51. SEISOSEISO
SPIC AND SPAN (NEAT AND CLEAN)SPIC AND SPAN (NEAT AND CLEAN)
Sweep your workplace thoroughly so that there is no
dust/dirt/scrap anywhere.
The area should say “ Who I’m” and its neatness
should give you a natural welcome.

52. SEISOSEISO
Spic and Span (Neat and Clean)Spic and Span (Neat and Clean)
While doing Seiso keep in mindWhile doing Seiso keep in mind ::
Cleaning should be done regularly.
Use the best cleaning agent .
All the nooks and corners should be
cleaned.
Keep all the labels intact.
All the labels should correct, visible and
legible to all.

53. SPIC AND SPAN (NEAT AND CLEANSPIC AND SPAN (NEAT AND CLEAN
Consequences of not practicing SEISO:Consequences of not practicing SEISO:
• Performance of machines deteriorates
• The quality / aesthetic quality
deteriorates
• Dirty place is unpleasant and hazardous
to health.
• Sends uncaring and irresponsible message
to the team members and society at large.
• People working at dirty areas are
generally found to have low desire to
excel and their motivation level is low.

54. • Always aim at maintaining the standard
level of cleanliness, hygiene and visual
control.
• Keep all the 4 M’s ( Man., Machine,
Material and Method) intact, a lapse in any
one of them will make you loose the rest
of the three
SEIKETSUSEIKETSU
(standardization)(standardization)

55. While doing Seiketsu keep in mindWhile doing Seiketsu keep in mind ::
The standards should be arrived at
unanimously.
Always keep the standards flexible to
changes and improvements.
Standards should be known to all and
displayed.
SEIKETSUSEIKETSU
(standardization)(standardization)

56. Consequences of not following
Seiketsu :
• Dual standards yield multiple results.
• Multiple results lead to conflicts and confusions.
• Rework increases.
• Rework increases the basic cost of the finished product
without any value addition
SEIKETSUSEIKETSU
(standardization)(standardization)

57. The Essence of Seiketsu
• It is the proof that 3-S (SEIRI,
SEITON, SEISO) are being
religiously carried out.
• It is the barometer which indicates
the control level based on the 5-S of
all the workers.
SEIKETSUSEIKETSU
(standardization)(standardization)

58. SHITSUKESHITSUKE
(SELF-DISCIPLINE)(SELF-DISCIPLINE)
• If you are disciplined. :
• Rules will always be followed.
• Laid down targets will be achieved.
• Improvements will be promoted .
• The no. of defects will be reduced.
• The cost will not increase.

59. SHITSUKESHITSUKE
(SELF-DISCIPLINE)(SELF-DISCIPLINE)
How to practice SHITSUKE
•Train all team members on 4-S
•Correct wrong practices on the spot
•Punctuality is the backbone of 5S
•Follow work instructions.

60. Think Locally actThink Locally act
GloballyGlobally

61. 5- S HOUSE KEEPING
Following 5 S will help you :
Maintain good product quality.
Improve your efficiency and
productivity
Maintain good control over the
processes
Ensure safety and cleanliness.

62. ACTIVITY 3: HOUSEKEEPING
CHALLENGE
Mechanics:
1.Make a plan or schedule for cleaning your house.
Indicate the daily, weekly and occasional tasks. Fill in the
chart. (PROCESS)
DAILY TASKS WEEKLY TASKS OCCASIONAL
TASKS

63. 2. Do the housekeeping challenge in your
house with your plan or schedule created.
Do the task within 1 week.
3. Post pictures in Facebook from day 1 to
day 5 of housekeeping. (before and after)
4. In your pictures, put captions with 100
words. (PRODUCT)

64. THANK You for
Listening 