Professional Experience -

1. JULIANNA NICOLE MENDES
8579 Burlington Court, Manassas, VA 20110 ▪ 571-606-7931 ▪ julianna0712@gmail.com
PROFESSIONAL SUMMARY
Dedicated and focused professional experienced in sales, networking, customer service, and telecommunications. Ability to
prioritize and complete multiple tasks while following through to achieve professional and organizational goals. Independent
and self-motivated with excellent research, communication, writing and verbal communication skills, along with the ability to
create positive relationships with customers and colleagues at all organizational levels. Able to prioritize tasks appropriately,
use time efficiently and work within appropriate policies and procedures. Focused on achieving results and continuously
developing skills.
PROFESSIONAL SKILLS | SYSTEM SKILLS
 Ability to mAINTAIN STRICT CONFIDENTIALITY
 STRONG WORK ETHIC AND TEAM PLAYER
 A self starter who thinks and participates both
independently and as part of a team
 Excellent organizational skills with attention to detail
 Ability to prioRITIZE WORK AND BE FLEXIBLE
 Technical expertise IN TELECOMMUNICATIONS
 NEC NEAX 2400
 NEC SV 8100
 NEC NEAX IVS2000
 Octel Aria & Serenade
 AVST Callxpress
 Lucent Definity Prologix
 Zeacom Call Center
 Meru Wireless Network
PROFESSIONAL EXPERIENCE
Prestige Beverage Group, ELKRIDGE, MD SEPT.
2013 – FEB. 2014
SALES ACCOUNT MANAGER
• Ensure continued customer service for customer account base in four counties
• IDENTIFIED SALES OPPORTUNITIES BY COMMUNICATING WITH EXISTING ACCOUNTS THE TRENDS/BRANDS WHICH MAY
POSITIVELY IMPACT SALES IN THEIR AREA
• Work directly with OWNERS AND MANAGEMENT TO PRESENT NEW ITEMS, AS WELL AS CURRENT PORTFOLIO FOR TASTINGS
IN EXISTING ACCOUNT BASE AS WELL AS IDENTIFY NEW ACCOUNT OPPORTUNITIES
• Manage current account base inventory, DELIVERY EDITS AND QD’S FOR ASSIGNED TERRITORY
Comcast Business Group, Seattle, WA and Reston, VA SEPT. 2012 –
SEPT. 2013
SENIOR BUSINESS ACCOUNT EXECUTIVE
• Management of assigned client base to ensure customer service and upgrade opportunities for voice and data network
• Responsible for developing sales opportunities by networking and partnering within the assigned sales region
• Maintain database of daily activities with current client and prospect opportunities
• Work directly with assigned Sales Engineer on contract proposals and network design
• Present contracts for continued nETWORK IMPROVEMENT, COST REDUCTION AND UPGRADE OPPORTUNITIES TO EXISTING
CONTRACTUAL AGREEMENTS TO ENSURE CONTINUED COMMUNICATION EFFICIENCIES AND INCREASE SALES
• RESPONSIBLE FOR ONSITE CSR NEEDS DURING INSTALLATION AND CUTOVERS TO ENSURE CUSTOMER SATISFACTION
Digital Telecommunications Corporation, Van Nuys, CA APRIL 2011
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2. – JUNE 2012
SALES ACCOUNT MANAGER
• Manage current assigned client base to ensure continued customer service and upgrade opportunities
• Responsible for continued sales opportunities by NETWORKING AND COLD CALLING WITHIN THE SALES REGIONS OF WA
AND OR
• Maintaining database of daily activities with current client and prospect opportunities
• Work directly with assigned Sales Engineer on RFP’s, CONTRACT PROPOSALS AND MAINTENANCE AGREEMENTS
• Present cost reduction and upgrade opportunities to existing contractual agreements to ensure continued
communication efficiencies and increase sales
• Responsible for onsite CSR needs during installation and cutovers to insure customer satisfaction
Claremont Technology Group /Complete Business Solutions, Inc. (CBSI), Farmington Hills, MI SEPT. 1997 –
DEC. 1998
TELECOMMUNICATIONS MANAGER (JUNE 1998 – DEC. 1998)
• Promoted to Managerial Position and transferred to MI (from Beaverton, Oregon) to assist in the research and
implementation of a corporate wide telecommunications infrastructure that included both PBX and Voicemail
compatibility to existing hardware
• Project management of new branch office telecomm installations including the coordination of the local services
• Reviewed monthly communication statements to obtain and properly continue cost reductions and efficiencies in
existing contractual agreements
• Provide training for staff to manage ongoing administrative support and maintenance of all voicemail / PBX request
including end-user training
TELECOMMUNICATIONS ANALYST AND ADMINISTATOR (SEPT. 1997 – JUNE 1998)
• Consolidated Telecom services to provide efficiency and substantial cost reductions regarding local, long distance,
calling card, and wireless/paging services
• Reviewed monthly communication statements to obtain and properly continue cost reductions and efficiencies in
existing contractual agreements
• Provide analyses of telecommunication requirements for new and existing offices, ongoing administrative support and
maintenance of all voicemail / PBX request including end-user training
• Assisted in the design and implementation of a service request policy and procedure database
OGI Telecomm, Beaverton, OR DEC. 1996
– SEPT. 1997
MANAGER, MAJOR ACCOUNTS
• Research and present cost reductions to large corporations regarding local and long distance, internet, and wireless
services
• DEVELOPED AND IMPLEMENTED GO-TO-MARKET STRATEGIES OFFERING COST SAVINGS TO HIGH GROWTH TECHNOLOGY
INDUSTRIES AND ACADEMIC INSTITUTIONS
• Worked directly with new and existing customers reviewing monthly communication to PROPOSE COST REDUCTIONS
• Provide ongoing end-user training on NEC NEAX PBX systems, AVT & OCTEL VOICE MAIL SYSTEMS AND
ADMINISTRATION OF EXISTING AVT VOICEMAIL PROGRAMMING REQUIREMENTS
Tele-Contracting Specialists, Inc. (TSI), Beaverton, OR and Seattle, WA OCT. 1994 –
DEC. 1996
CUSTOMER SERVICE MANAGER
• Manage daily operations of branch office, including the management of personnel, payroll, and monthly reports
• Implement local customer list, quote log, pricing lists and engineering projects
• Manage inventory for local warehouse, handled all customer service calls, dispatch technicians and service calls
• Work with customers and engineering to obtain database information to configure and program installations, coordinate
Telco Services, including T1's, present RFP's, contracts and maintenance agreements
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3. • Provide end-user training on NEC NEAX PBX systems, ACD SYSTEMS AND AVT VOICE MAIL FOR SYSTEM
ADMINISTRATORS
EDUCATION & CERTIFICATIONS
Octel Overture 200/300 Systems Administration Certificate – 1998
BTC120H Definity ECS Administration (Lucent Prologic PBX) Certificate – 1997
Applied Voice Technology (AVT) Technician Certificate - 1994
Graduate of Alaska Computer Institute, Business Computer Applications – 1990
References available upon request.
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