1. Christine R. Jones
PROFESSIONAL PROFILE
I am a knowledgeable and efficient teammate with 18 years of experience in financial and banking offices. Being an energetic,
self motivated, professional, I have experience in management, operations and office administration. While being a productive,
multi-tasked person, I have exceptional organizational, phone and writing skills. I also work well both independently and as part
of a team. I adapt quickly to new processes and possess excellent communication skills. I work exceptionally well in fast-paced
environment driven by tight deadlines and am competent and knowledgeable in financial regulations while employing a critical
eye toward document details.
HIGHLIGHTS OF QUALIFICATIONS & EXPERIENCE
- I have been in management with a focus on operations and customer service for 18 years. I maintain a relationship
with mortgage partner, send referrals, and follow up as needed.
- I have performed client corrections and immediate follow up for over 15 years
- I research, correct and follow up on all branch errors
- I research and approve complex transactions on a daily basis
- I have documented processes and procedures and communicated with the departmental heads to report yearly,
monthly and daily
- I continuously exceed client service expectations
- I have trained and supervised a team of up to 7 associates
- I plan and schedule meetings and appointments, organize and maintain paper and electronic files, support projects,
conduct research, and provide information by using the telephone, postal mail, and e-mail for upper management.
- Maintain and log regular coaching sessions, development plans, and monthly performance reviews while delivering
disciplinary action reviews to employees to ensure consistency with all bank protocol.
- I ensure procedures are followed by coaching, observing and auditing daily activities.
- I am in consistent communication with management team to ensure shared vision of focuses and goals to maintain
safe, comfortable, and respectable work environment.
- I interview prospective new employees.
- I maintain all SunTrust trainings and ensure all teammates are up to date and in compliance
- I lead weekly calls with other teammates, to ensure sales and operational goals are met as well as updating
performance.
- I consistently exceeded individual goals and by coaching teammates. They consistently made monthly and
quarterly sales goals as well.
- I have facilitated weekly sales meetings to all teammates.
- I was the “SunTrust at Work” program manager and presented to local businesses.
SKILLS
Bank Management Software
 Platform Financial System
 ARGO Teller System
 Edge$ell
 Web Referral
 Mini Host
 Prime Performance Indicator
 PC Vision
 ImageLink
Desktop Applications
 Windows (98, 2000, XP), MS Office (Outlook, Word, Excel)
Mobile: (571) 243-0501
Email: CJones22508@Yahoo.com
9212 Groundhog Dr. Richmond, VA 23235

2. PROFESSIONAL EXPERIENCE
SunTrust Banks, Inc. Feb 1998 –- Present
Client Service Manager/ Teller Coordinator- Pocono Crossing Branch Sept 2012 – Present
Teller Coordinator- Summit Ave Branch Jul 2011 – Sept 2012
Teller Coordinator- Spotsylvania Courthouse Branch Nov 2010 – Jul 2011
Education
Potomac Senior High School
91-95
General Diploma
Training courses through SunTrust Banks, Inc.
Foundations of Management
Enhanced Anti- Money Laundering
Business Etiquette for Supervisors
OJT Facilitator Workshop
Managing a Secure Workplace
Managing Customers, Confrontation, and Conflict
Developmental Coaching
- Coaching and Perception
- In the Action Coaching
Foundations of Management- Delegation Basics
Management Workshops
- Interviewing and Selection
- Managing Performance Standards
Managing and Coaching the Teller Team
References
Available upon Request