1. Mrs Jill Whitlock
PERSONAL INFORMATION
Address: 2 Bellingham Walk, Emmer Green, Reading
Email: jill.whitlock@virginmedia.com
Mobile: 079516 50003
ABOUT ME
I am an outgoing, enthusiastic and experienced Office Administrator. I relish a challenge and have enjoyed
working in fast paced environments whilst maintaining a prompt, accurate, efficient and courteous level of
service. I have extensive knowledge and experience working within a HR & Retail environment.
EMPLOYMENT HISTORY
June 2006- Present
Senior Human Resources Assistant/Receptionist, CH&Co Group
Key accountabilities:
• Providing all staff members with support & guidance within the HR department
• Working on Sage – Payroll and HR systems
• Working with Word and Outlook
• Maintaining confidentiality
• Health and Safety Procedures
• Preparing documents using Excel
• Redundancy calculations & TUPE procedures
• Maternity & Paternity procedures
• Telephone communications
• Preparing letters using mail merge
• Organising training for all employees
• Booking training venues and arranging catering
• Booking hotels, flights, trains and taxis
• Signing of invoices and maintaining spreadsheet
• Credit card purchases and maintaining spreadsheet
• Place orders and arranging couriers for new unit openings
June 1998- June 2006
Administrator, A.B.Walkers & Son Ltd
Key accountabilities:
• Responsible for helping and advising clients on new memorials,
• preparing and sending out quotations
• responding to new leads and attending to new clients
• Placing orders
• Communication between ‘3 masons’
• Working alongside & advising ministers on client requirements
• Stock control
• Supplier liaison
• Working on the Osiris system
• Telephone communications between clients & suppliers on funeral arrangements.
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2. July 1985 - June 1998
Store Manager, QS Family Wear PLC
Key accountabilities:
• Operating electronic point of sale
• Providing basic help & guidance to customers
• Management of fifteen members of staff
• Stock replenishment
• Stock control & ordering
• Providing exemplary customer service
• Recruitment of new members of staff
• Training new and existing staff
• Staff wage management
• Ad-hoc administration duties
December 1983 - June 1985
Shop Manager, Martins Newsagents
Key accountabilities:
• Operating electronic point of sale
• Providing basic help & guidance to customers
• Management of eight members of staff
• Stock replenishment
• Stock control & ordering
• Providing exemplary customer service
• Recruitment of new members of staff
• Training new and existing staff
• Staff wage management
• Ad-hoc administration duties
• Early morning deliveries handling
June 1983 – November 1983
Concessions Manager, Chelsea Girl
Key accountabilities:
• Operating electronic point of sale
• Providing basic help & guidance to customers
• Stock replenishment
• Stock control & ordering
• Providing exemplary customer service
• Recruitment of new members of staff
July 1982 - June 1983
Sales Assistant & Cashier, Debenhams
Key accountabilities:
• Operating electronic point of sale
• Providing basic help & guidance to customers
• Stock replenishment
• Stock control & ordering
• Providing exemplary customer service
May 1978 – June 1982
Sales Assistant & Cashier, Marley Homecare DIY
Key accountabilities:
• Operating electronic point of sale
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3. • Providing basic help & guidance to customers
• Stock replenishment
• Stock control & ordering
• Providing exemplary customer service
EDUCATION HISTORY
September 1978 – Alfred Sutton Girls School
CSE’s: English (Grade 2), History (Grade 3), Religious Education (Grade 2), Biology (Grade 3), Typing (Grad
2)
SKILLS
• Document production using Word
• Diary management using Outlook
• Document production using Excel
• Payroll and HR systems
• Oral/Written communication
• Receptionist duties
• Self-work organisation
REFERENCES
Available on request.
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