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KELLY ANN OSBORNE
ADDRESS: 1/45 Kersley Road
KENMORE QLD 4069
TELEPHONE: 0411 878 839
EMAIL: kelly@gologisticssolutions.com.au
MARITAL STATUS: Married, 2 Adult Daughters
PROFESSIONAL EXPERIENCE
2012-PRESENT - NEXTRA MT OMMANEY NEWS
Position: Magazine Manager & Customer Service
Duties include –
- Opening the shop Monday-Friday, preparing front end (cash drawers, topping up
scratch tickets, printing out Lotto results, etc)
- Invoice and receive magazines for the store, in preparation for sale.
- Return unsold magazines to distributor, via the XchangeIT program.
- Receive daily newspapers, invoicing and returns via NEWS CORP, FAIRFAX & QT’s
website.
- Cash handling.
- Customer service.
2006-2012 - ACP MAGAZINES LIMITED
Position: Merchandiser
Duties Included –
- Maximising ACP’s sales opportunities by managing a territory.
- Ensuring compliance to our contracts and agreements and educating our retail
partners.
- Ensuring competitive advantage and profitability to ACP Magazines Ltd.
- Handle and solve Customer Service queries from retail partners.

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- Taking responsibility for all aspects of merchandising, ensuring Clients gain the full
impact and benefit of promotional activity by placing visual displays to maintain
maximum visibility and produce availability.
- Achieved sales budgets in special project publications.
- Being aware and reporting on competitor and industry activity to enable ACP to
review the impact on marketing activity.
- Supporting promotional activities, to assist in achieving full promotional potential.
- Help prepare for monthly Sales/Merchandiser meetings at Queensland Head Office
in conjunction with the State Manager.
Reason for leaving: Accepted redundancy package.
2006 - RSL NURSING HOME, PULLENVALE
Position: Volunteer
Duties included –
- Spending time with residents; anything from sitting and talking, reading to them,
taking them for walks around the Centre gardens, etc. Assisting staff as required.
Reason for leaving: I made the decision to return to a fully paid position.
1998-2006 - ATM LOGISTICS PTY LTD, Salisbury
Position: Office Manager (Company Secretary in family owned business)
Duties included –
- Managing the Brisbane Head Office that included four employees. General
secretarial work including managing data entry workloads, invoice preparation,
customer service, company P & L Preparation, debt collection and organising travel
for the Company Director.
Reason for leaving: We sold our business.
1993-1998 - COLES SUPERMARKETS, TOOWONG
Position: Customer Service, Permanent part-time (20 hours/week)
Duties included –
- Customer service; check out-operator, cash handling, service desk duties, customer
returns/complaints, assisting with layouts and planogram through the store, stock
take, completing customer home delivery orders and assisting disabled customers
when required.

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Reason for leaving: Left to work in family business.
1987-1988 - MAINSTAY PROPERTIES LIMITED, CHRISTCHURCH, NEW ZEALAND (whilst on
12 months leave of absence from the QUEENSLAND GOVERNMENT)
Position: Receptionist/Secretary/Office Manager
Duties included –
- Being responsible for the running of the office providing secretarial services to the
CEO, Financial Controller and the Planning and Development Officer. Other duties
included handling petty cash, stationery orders, mail system, travel arrangements,
and catering as required.
Position: Secretary to KERRY WILLIAMS, BARRISTER & SOLICITOR
Kerry Williams shared the Mainstay Offices, and I also provided Secretarial duties for his
sole practice.
Reason for leaving: Returning to Australia.
1980-1991 - QUEENSLAND DEPARTMENT OF MINES, BRISBANE
Position: CLERK/TYPIST
Duties included –
- Word processing, filing, photocopying, faxing, reception. During my time in the
department I relieved in a number of positions, one being Executive Secretary to the
Assistant Director-General. In 1989-1991 I transferred to the Office of the Minister
for Mines and Energy, where I was one of the five secretaries working directly with
the Minister.
Reason for leaving: Resigned to start our Family.
1979-1980 - WOOLWORTHS, INDOOROOPILLY
Position: Customer Service, Casual (whilst at TAFE)
Duties included –
- Customer service; check out-operator, cash handling.
Reason for leaving: TAFE course completed and taking up full time position.

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BUSINESS SKILL SUMMARY
- Over 6 years’ experience as a Merchandiser.
- Vast experience dealing with Business owners and Managers.
- Fully adept in using Microsoft Office programs. (Work, Excel, Outlook, etc)
- Outstanding typing speed with high accuracy.
- Experienced in Customer Service resolution.
- Sales and marketing experience.
- Highly skilled at dealing with demanding customers and their requirements.
EDUCATION
PRIMARY SCHOOL
Christ The King, Graceville
HIGH SCHOOL
Our Lady’s, Annerley
TERTIARY
Seven Hills TAFE
- Clerical and Typist Course
REFEREES
Mrs Dianne Madden
(Former) Area Supervisor
ACP Magazines
M 0412 751 864
Mrs Alisa Crane
(Former) Divisional Therapist
RSL Care
Pinjarra Hills Fairview Retirement Community
Nursing Home
2603 Moggill Road
PINJARRA HILLS QLD 4068
P 0409 922 818
Written references on request.