Brandy Nicole Bates has over 15 years of experience in customer service, administrative, and medical billing roles. She currently works as a Claims Analyst for Greenway Health, where she manages accounts receivable for an OBGYN practice, reports on denial trends, and maintains close client relationships. Previously, she held positions as a Production Technician, Front Desk Receptionist, and Assistant Manager, demonstrating strong organizational, communication, and customer service skills.

1. Brandy Nicole Bates
163 Berkley Drive Villa Rica, GA 30180 404-398-1478 batesbrandy47@yahoo.com
Professional Experience
Claims Analyst 02/2014-Current
Greenway Health
• A/R For mid-size OBGYN facility with three locations
• Reporting
• Analyzed Denial Trends
• Close Client relationship
• Well Organized
•
Production Technician 09/2003-03/2011
Flowers Baking Company-Villa Rica, GA
• Operated an industrial mixer& followed food safety guidelines
• Measured and mixed proper ingredients according to dough batching schedule
• Kept a clean & well maintained work area
• Any other duty assigned by my supervisor
Front Desk Receptionist
10/1998-07/2001
Sunrise Construction Pioneer Land Surveying-Carrollton, GA
• Obtained signatures for financial documents and internal & external invoices
• Answered and managed incoming & outgoing calls while recording accurate messages
• Managed office supplies, vendors,organization and upkeep
• Generated invoices upon receipt of billing information and tracked collection progress
◦ Entered financial information and payments to guarantee that employees and vendors were paid accurately and on
time
Assistant Manager 06/1997-08/2003
Stop & Shop-Carrollton, GA
• Reordered inventory when it dropped below predetermined levels
• Examined merchandise to verify that it was accurately priced and displayed
• Conducted store inventory once per quarter
• Refilled and rotated items on shelves to maintain well stocked inventory
• Cleaned grocery shelves,storage area, work areas and inventory
• Kept floors clean from spills, water and hazardous materials
• verified all deliveries against invoice and completed shortage and overage reports
• Lifted and maneuvered boxes weighing up to 50 pounds
• processed credit cards,gift cards and coupons
• Made bank deposits daily
Education
High School Diploma/Carrollton High School-Carrollton, GA 05/2001

2. Additional Skills
• Specializing in OBGYN Billing Accounting familiarity
• Excellent communication skills Invoice processing
• Flexible Filing and data archiving
• EMR Highly dependable
• Pleasant Demeanor Exceptional attention to detail
• Familiar with HIPAA requirements/patient confidentiality Analyzing Denial Trends
• Medical Billing experience Prime Suite Knowledge
• Customer Service Professional phone etiquette