Venugopal has over 10 years of experience as an IT technician based in Dubai, UAE, with skills in hardware and software troubleshooting, system administration, networking, and customer support. He has certifications from Microsoft and Cisco and education includes a diploma in computer engineering. He is seeking new opportunities and can be contacted via email or mobile number provided.

1. Venugopal
Email: tvenugopal84gmail.com
Mobile No: +971508529573
Location: Dubai, UAE
Work Experience
IT Technician, Centrino computer system, UAE, March 2011- till date
Technical Skills and Roles & Responsibilities
• PC assembling Hardware troubleshooting like checking display errors, Ram errors,
SMPS short
• Changing Motherboard components like Ram, Processor, and NIC card etc.
• Installation of Win xp, vista, Win 7, Win 2008.Win 2010
• Installation and configuration of windows 2003/2008/2012 Server.
• Active Directory & Group Policy
• Raid System Configure
• Workstation Management
• Configuring Google chrome cast
• Securing Your Domain With Group Policy
• Create &Secure Network Share Drivers
• Managing local users and groups, files and folders, desktop settings.
• Installation of Application Software and Anti-Virus & Patch Management: Symantec
Antivirus Microsoft Security Essentials, Avast, Kaspersky Internet Security Symantec
Antivirus Corporate Edition, Corporate McAfee, Windows Software Update Service
(WSUS)
• Microsoft product online activation
• Configurations of printers, scanners, webcam and basic troubleshooting.

2. • Installing and working with hard disk drives, modems and drivers.
• Crimping LAN cables. Network cable tracing
• Client Outlook configuration, mails backup and restore
• Creating Remote Desktop Computer
• Knowledge on Ghost software
• Sharing folder through network
• Testing of computers to see they are working well.
• Installing various applications and programs for end users.
• Assisting the staff with their computer problems - hardware as well as software.
• Clients Pc adding into domain.
• Assign Proxy settings.
• Network printer & scanner configuration
• All Brand Router and Access point configuration (Cisco linksys,D-link.Tlink.belkin)
• Changing Host name
• Data Backup And Restore
• Configuration of Same time application.
• Configuration of windows live mail.
• Configuration of Inward application.
• Deleted Data recovery from Hard disk using third party application.
• System Password Reset.
• VPN Dyndns.org service
• Installation, Configuration and management DNS, DHCP
• Server data auto backup external devices
• Excellent knowledge for customers support telephonic and on site
• Internet password reset for ISP account
• Online support for Client supports (Team viewer. Ammyy Admin)

3. • Telephonic supporting for client
• Basic camera & DVR Installation
• Import Microsoft outlook 2003, 2007, 2010, 2013,2016 configuration, mails backup
and restore export, troubleshooting
• Web mail creating
Basic Networking Skills
• IP addressing.
• Domain and workgroup level networking
• Local area network basics.
• Networking: LAN/WAN, installing and configuring Ethernet, TCP/IP, Troubleshooting
network problems, Ethernet hubs Switches and routers, TCP/IP Protocols
configuration.
Hardware and Networking - Trainee, Eniac System, Kerala, Dec 2009 –Nov
2010Technical Skills and Roles & Responsibilities
• PC assembling Hardware
• Troubleshooting like checking displays error, Ram error, SMPS shorting.
• Changing Motherboard components
• Printer Installation
• Customer support.& maintenance
• Workgroup Level Networking Data Sharing, drive mapping
Certifications:
• Microsoft Certified Systems Administrator MCP ID# 6056843 Certified since 2008
• Microsoft Certified professional MCP ID# 6056843 Certified since 2008.
• Completed Microsoft System Engineer 2008
• Cisco Certified network associate CCNA Id# CSCO11696634 Certified since 2009
Education Qualification:
SLCC, Govt Ghss School Chemanad Kerala Secondary Education Board, 2004

4. Diploma in Computer Engineering, Sep 2004 – Jul 2007, Amrita College, Kerala, India
Personal Details:
• Passport No : L8473904
• Visa Status : Employment visa
• Marital Status : Single
• Gender : Male
• Date of Birth : 04-Mar -1984
• Nationality : Indian
• Languages Known : English, Hindi, Malayalam, Tamil