1. A L I S H I A B U F O R D
 314-221-6999  alishia.buford@yahoo.com
SUMMARY
Versatile, high-energy professional who fosters business relationships by driving results and contributing to team efforts by effectively
reaching targeted goals. Equipped with a keen ability to partner with various departments to understand business objectives and achieve
operational efficiency.
KEY SKILLS
• Strategic Planning
• Strong organizational and planning
skills
• Ability to manage multiple task
• Account Management
• Superior Customer Service
• Resourceful in solving problems
• Sales
• Project management
• Ability to reprioritize workload
• Analytical Skills
• Excellent verbal and written skills
• Process Improvement
PROFESSIONAL EXPERIENCE
Magellan Health Services 8/2006 to Present
Account Manager l
• Manage of a complex assigned book of business, products and services in order to achieve profitable retention of the
accounts
• Prepare renewal contracts and distribute to customer for execution and assure that contract deliverables are met on a
timely basis
• Completes and updates required systems related to account implementations, training requests, account transitions,
product up sells, and contract changes.
• Participate in complaint resolution process including complaint investigation, resolution and creation of appropriate
response for client.
• Develop and maintain effective relationships with customers and brokers.
• Compile, distribute, and present customer utilization reports.
• Strategic focus on customer needs developing long range planning for retention/growth opportunities. Drive up-sell and
renewal activities across assigned accounts.
• Foster partnerships with existing brokers to create new sale opportunities in order to meet preset sales goals.
• Provide business quotes and sales implementation materials to brokers.
• Respond to incoming RFPs and RFIs
Magellan Health Services 05/2003 to 08/2006
Customer Service Associate ll
• Actively listens and probes callers to determine purpose of the calls.
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status,
and authorization inquiries.
• Links or makes routine referrals not requiring clinical judgment.
WorldCom 1/2000 to 7/2002
Customer Account Manager
• Managed email box and distributed work requests for completion.
• Completed daily reports for orders, tracking, testing and completion.
• Coordinated orders for install, disconnects, changes, and moves.
• Liaison to identify data and functional requirements to meet quality standards.
• Compiled and tracked weekly order report for rejected orders.
• Analyzed customer requests to determined appropriate system set up.
Circle of Light Associates- Volunteer Experience 01/2010 to Present
Advanced Support Coordinator
• Assists with formulating business plans for organization entities.
• Establish policy and procedures for members and volunteers to follow.
• Effectively manage projects and provide ongoing feedback to meet vendor donation guidelines.
• Create and disseminate letters requesting monetary support for the non-profit organization.
EDUCATION
University of Phoenix 4-2006 to 10-2013
M.B. A. Business Administration (October, 2013)
B.S. Business Information Systems (April, 2010)