Eric Johnson has over 10 years of experience in customer service, sales management, and IT. He currently works as a retail sales associate-manager for Metro PCS, where he greets customers, performs sales floor work, and establishes department policies and goals. Previously, he worked as a manager/sales representative for Cricket Wireless and as a contractual IT specialist. He has a GED from College of DuPage and a certificate from Olive Harvey College.

1. SUMMARY
SKILLS
EXPERIENCE
EDUCATION
ERIC JOHNSON
525 Belhaven Pl, Indianapolis, IN. 46229 • H: (317)830-2984 • ericjhnsn34@gmail.com
Accomplished and energetic Customer Service Sales Manager with a solid history of achievement in customer service.
Motivated leader with strong organizational and prioritization abilities.
Customer and Personal Service
Critical Thinking
Monitoring
Complex Problem Solving
Computers and Electronics
Systems Analysis
Telecommunications
Troubleshooting
08/2014 - Present
Retail Sales Associate-Manager
Metro PCS - Indianapolis, IN
Greet customers in a timely and positive manner to create a positive sales/buying experience for the customer
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or
distribution of products.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members,
organization officials, and staff members as necessary.
04/2012 - 07/2014
Manager/Sales Representative
Cricket Wireless - Chicago, IL
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal
achievement and to determine areas needing cost reduction and program improvement.
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other
subjects of sale.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Resolve customer complaints regarding sales and service.
06/2007 - 04/2012
Contractual IT Specialist
Digital Workforce Employment - Chicago, IL
Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and
installation specifications.
Design, operate or maintain technology products.
Work with any businesses, agencies or organizations that use technology or manage large amounts of information.
Work with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or
integration of multiple systems.
2005
General Education Development
College of DuPage - Glen Ellyn, IL
2001
Certificate of Completion January 2008 YMCA Alliance Chicago, IL Certificate of Achievement:
Olive Harvey College - Chicago, IL