Join us to get some of the key highlights from the most recent Spring '22 Release that will impact and provide value to most Orgs. Did you know most new features are included with your initial purchase? Explore the latest innovations in the release to maximize your ROI from Salesforce. Some features in Spring ’22 affect all users immediately after the release goes live, which occurred on Feb 12th for most Orgs. Consider communicating these changes to your users so they understand the updates and know how to best take advantage of them. Other features require direct action by an administrator before users can benefit from the new functionality. Learn about some of each of these features and enhancements and which ones will benefit your organization the most.

1. WELCOME!
Jax, FL Admin Trailblazer Community
Spring ‘22 Release Highlights
Tuesday, March 29, 2022

2. AGENDA
12:00-12:15 Welcome & Introductions
12:15-1:15 Spring ‘22 Release Highlights
Presenter, Angela Moten, American Red Cross
1:15-1:45 Social Time - Breakout Rooms
1:45-2:00 Community Group Updates and Closing Remarks

3. • 10+ Years in Salesforce Ecosystem
• Jacksonville, FL Admin Group Leader since 2017
• Florida Dreamin’ Conference Planning Team Member since origination in 2018
• Lightning Champion since 2019
/marclester
@MarcJLester
Jax, FL Admin Trailblazer
Community Group
Leaders
• 6+ Years in Salesforce Ecosystem
• Jacksonville, FL Admin Group participant since 2017
• Florida Dreamin’ Conference Speaker 2019
/angelamoten
@amoteninc

4. Welcome to the Community
Group Goals & Objectives
LEARN
Get help, answers, and
inspiration from your peers and
Community Leaders.
CONNECT
Meet Trailblazers like you and
discover opportunities from
mentorship to employment.
HAVE FUN
Enjoy a warm, welcoming
culture and make friends from
around the world.
GIVE BACK
Inspire and mentor the next
generation while building your
skills and reputation.

6. NEW
JAX Trailblazer Community
ANNOUNCEMENT!!

7. Why do they call me a Salesforce superhero🦸♀️?
I love problems and give back by solving them.
My favorite thing is taking a frustrating process and making it better for colleagues and my company.
The Salesforce community is the most amazing group of people and I want to help others break into the community
that has given me so much in my life. It isn't easy but it can be done, and it is SO worth it! 👍🙂
/michelegeiger
@michelecorwin
WELCOME TO OUR NEW
JAX COMMUNITY GROUP
LEADER!!!

9. Where are you joining from today?

10. New to the
Trailblazer Community?
WELCOME
to the Salesforce Ohana!!

11. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any
of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking
statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service
availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future
operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use
of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our
service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth,
interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible
mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our
employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com
products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of
salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most
recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information
section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not
be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

12. Housekeeping
● Please remain on mute, but feel free to unmute and ask a question or make a comment at any time
● If you would prefer, feel free to chat a question or comment
● We would love it if everyone that has a webcam to be on video, even if you are in your pajamas 
● If you are not able to turn on your video, please ensure your full name is displayed (use name on registration for event)

14. Spring ‘22 Release Highlights

15. Angela Moten
Twitter: @AMOTENINC

16. 031621
This presentation contains forward-looking statements about the Company’s financial and operating results, which may include expected GAAP and non-GAAP financial
and other operating and non-operating results, including revenue, net income, earnings per share, operating cash flow growth, operating margin improvement, expected
revenue growth, expected current remaining performance obligation growth, expected tax rates, stock-based compensation expenses, amortization of purchased
intangibles, shares outstanding, market growth, environmental, social and governance goals, expected capital allocation, including mergers and acquisitions (such as the
proposed acquisition of Slack Technologies, Inc.), capital expenditures and other investments, expectations regarding closing contemplated acquisitions and contributions
from acquired companies. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any
such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company’s results could differ materially from the results expressed or implied by
the forward-looking statements it makes. The risks and uncertainties referred to above include those factors discussed in Salesforce’s reports filed from time to time with
the Securities and Exchange Commission, including, but not limited to: risks associated with our ability to consummate the proposed Slack Technologies, Inc. transaction
on a timely basis or at all; our ability to successfully integrate Slack Technologies,Inc.’s operations; our ability to realize the anticipated benefits of the proposed
transaction; the impact of Slack Technologies, Inc.’s business model on our ability to forecast revenue results; disruption from the transaction making it more difficult to
maintain business and operational relationships; the impact of, and actions we may take in response to, the COVID-19 pandemic, related public health measures and
resulting economic downturn and market volatility; our ability to maintain service performance and security levels meeting the expectations of our customers, and the
resources and costs required to avoid unanticipated downtime and prevent, detect and remediate performance degradation and security breaches; our ability to secure
and costs related to data center capacity and other infrastructure provided by third parties; our reliance on third-party hardware, software and platform providers; the
effect of evolving domestic and foreign government regulations, including those related to the provision of services on the Internet, those related to accessing the
Internet, and those addressing data privacy; current and potential litigation involving us or our industry, including litigation involving acquired entities such as Tableau;
regulatory developments and regulatory investigations involving us or affecting our industry; our ability to successfully introduce new services and product features,
including any efforts to expand our services beyond the CRM market; the success of our strategy of acquiring or making investments in complementary businesses and
strategic partnerships; our ability to compete in the market in which we participate; the success of our business strategy and our plan to build our business; our ability
to execute our business plans; our ability to continue to grow unearned revenue and remaining performance obligation; the pace of change and innovation in
enterprise cloud computing services; the seasonal nature of our sales cycles; our ability to limit customer attrition and costs related to those efforts; the success of our
international expansion strategy; the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations; our
dependency on the development and maintenance of the infrastructure of the Internet; our real estate and office facilities strategy and related costs and uncertainties;
fluctuations in, and our ability to predict, our operating results and cash flows; the variability in our results arising from the accounting for term license revenue
products; the performance and fair value of our investments in complementary businesses through our strategic investment portfolio; our ability to protect our intellectual
property rights; our ability to develop our brands; the valuation of our deferred tax assets and the release of related valuation allowances; uncertainties regarding our tax
obligations in connection with potential jurisdictional transfers of intellectual property; uncertainties regarding the effect of general economic conditions; and risks related
to our debt and lease obligations.
Forward-Looking Statements

17. Table of Contents
Experience
Analytics / Tableau
Apps - Application
Development
Nonprofit
Customer Success
Apps - Lightning
Experience
Media
Slack
General Enhancements
Customization

18. General Enhancements
● Get ready for MFA
● Convert Workflow Rules to Flows

19. Get Ready for Multi-Factor Authentication.
Learn More
Starting February 1, 2022, customers
are contractually required to use multi-
factor authentication (MFA) when
accessing Salesforce products. To satisfy
this requirement, you can turn on MFA
directly in Salesforce or you can use your
single sign-on (SSO) provider’s MFA
service. Salesforce MFA is available at no
extra cost.
Admin

20. Convert Workflow Rules to Flows
with the Migrate to Flow Tool (Beta).
Learn More
Use the Migrate to Flow tool to convert
your workflow rules into flows. Flow
Builder can do everything that workflow
rules can do—and more.
Admin

21. Experience
● Archive Experience Cloud Sites
● Support More Site Members

22. Archive Experience Cloud Sites.
Now you can use the Archive Button, on
your site’s detail page. When a site is
archived, its URL is unavailable to all users,
including admins. Instead, users see a site
under maintenance page.
Admin
Learn More

23. Support More Site Members with
Experience Cloud Licenses.
Community Cloud licenses can now
support 100+ million site members.
Customer Community Plus and Partner
Community licenses with account role
optimization can support 10+ million
site members
Admin
Learn More

24. Apps - Application Development
● Flow Builder Enhancements
● Salesforce mobile app enhancements

25. Building Flow is now easier
and smarter than ever.
Available with any edition.
Admin
With new Flow Builder Enhancements,
Autolayout Mode automatically connects
Flow elements together. Flow Trigger
Explorer brings admins a consolidated view
of automation processes for a given object.
With Next Best Action (NBA) on Flow, you
can now build NBA recommendation
strategies within Flow Builder.
Learn More

26. Run your business on iPad or Android tablet.
Available with standard platform license types for the Salesforce mobile app.
Business User
New Salesforce Mobile App Enhancements
extend the Salesforce mobile app
experience to all iPads and most Android
tablet models at no cost. This new feature
supports Lightning apps, navigation, and
record pages as well as rotation between
portrait and landscape modes.
Learn More

27. Apps - Lightning Experience
● Lightning Usage App Enhancements

28. Search faster and smarter.
Available with Lightning Experience in Professional, Enterprise, Performance,
and Unlimited editions.
Admin
With Lightning Usage App Enhancements,
admins can view all their slow pages from a
single spot and access instructions for how
to improve them directly in App Builder.
Learn More

29. Analytics
● Easily find the Right Report Type (Beta)
● Edit Multiple fields Inline on the Report Run
Page (Beta)

30. Easily find the right report type for
New Reports (Beta).
With the Enhanced Report Type Selector,
quickly access recently used report types
and view the fields and objects that are
included. See at a glance which report
types are standard or custom and keep the
number of available report types
manageable by hiding ones that you don’t
need.
Admin
Learn More

31. Edit Multiple Fields Inline on the
Report Run Page (Beta).
Save time while staying up to date by
Editing Multiple Records Inline, on the
report run page. Make Inline changes in multiple
rows or columns, and then save all the changes
with a single click.
Admin
Learn More

32. Customer Success
● Slack collaboration for Signature Success Plan
● Success Center Enhancements
● Expert Coaching Enhancements for Premier
Success Plan

33. Collaborate with dedicated Salesforce experts
in Slack.
With Slack Collaboration for Signature
Success Plan, Signature customers can now
collaborate with their team of experts using
Slack. Get real-time guidance in your own
dedicated Slack workspace to improve
productivity, as well as prevent and resolve
issues faster.

34. Find the resources and best practices to
accomplish your business goals, in one place.
New Success Center Enhancements make
the Success Center your centralized
destination for curated resources,
documents, and best practices to help you
accomplish your goals and drive business
value. No matter where you are on your
Salesforce journeyor which products you've
purchased, you can easily find what you
need using the Success Center.
Available for all Salesforce customers.
Admin

35. New Expert Coaching Sessions for
Premier Success Plans Customers.
New Expert Coaching Sessions for Premier
Success Plans offer session updates to the
Expert Coaching catalog, including new
programs, refreshes, and more.

36. Slack
● Slack Connect

37. Work with any partner,
regardless of which Slack plan
they're on.
Enterprise Grid customers no longer
need to limit their collaboration to only
partners on paid Slack plans. Admins can
now enable Slack Connect with free
teams as well, fostering communication
and deepening relationships at no extra
cost.

38. Visit salesforce.com/releases
Watch the demo videos
Take the Release Highlights Trail
(coming soon!)
Join the Release Readiness
Trailblazers Community Group
1
2
3
4
Dive into the detailed Release notes
5
How do I Learn More?

39. Thank You

40. Breakout Rooms
Breakout Room Topic:
What’s the last great TV show you binge
watched?
 You will be assigned to a Breakout Room randomly.
 Each room will have up to 5 attendees in it.
 I will open the rooms shortly and you will get a notification to join your respective room.
 We want to keep this simple as this activity is meant for fun casual conversations in smaller
groups for us to get to know each other better.
 We will talk for about 15-20 minutes, and you will see a countdown timer display when you
have 60 seconds to rejoin the main room.

41. Q&A

42. Community Group Updates and Closing Remarks

43. Check out monthly at
https://trailhead.salesforce.com/quests
Exciting new ways to explore
Trailhead and earn special prizes
Each month new quests are
available with special prizes and
unique badges
Trailhead Quests

44. JOIN THE MOVEMENT & START HAVING AN IMPACT
TODAY 🤗

45.  Free to Register and Attend
 It’s not just for Developers anymore, there will lots of great content available
 There will be Episodes, Demos and even Networking Opportunities!
 When registering you will use your ‘All-In-One’ Trailblazer.me account
 Recordings of all content will be available after event

46. Upcoming Administrator Group Events
 April – Date TBD – Florida Dreamin ‘21 Local Presenters (tentative)
In Person – afternoon - with networking after
 April – 4/27 or 4/28 – TrailblazerDX Watch Party - Virtual
 May – Date TBD – Volunteer Opportunity – In Person
 May – Date TBD – Hands-On Workshop (Boost Productivity with Console Apps)
In Person – afternoon – with networking after
 Updates from any other group leaders (Salesforce Saturday, Nonprofit, Developer or WIT)?

47. • Two days well-spent October 27th-28th
– 30+ Sessions
– 3 Session Rooms with Diverse Topics!
– Expo Hall with Awesome Sponsors!
– Maybe another Gator?
• Early-Bird Tickets now thru 7/31/2021
(only 150 will be sold. Get them while they last)
• Looking for Sponsors & Speakers Now!
• Doubletree by Hilton Orlando Airport
• Follow us on Social Media:
Register Now!

48. Share Your Learning and Fun!
Post, Tweet, and Share with
#TrailblazerCommunity #SalesforceOhana
@JaxFL_SF_Ohana
A few examples from previous Jacksonville Trailblazer Community Group
Meetings