This is the entire powerpoint document that Salesforce provided to us as Community Group Leaders to use to present the Release content to our audiences. Please feel free to use this to gain additional knowledge on any of the highlighted features for this release, or present it to other users within your organization.
Artificial intelligence in the post-deep learning era
Spring '19 Release-in-a-Box
1. Spring ’19 Release In a Box
A Digital Resource for Admins, Community Group Leaders/Members,
Developers and more!
2. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any
of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking
statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service
availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future
operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use
of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our
service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth,
interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible
mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our
employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com
products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of
salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most
recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information
section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not
be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
3. Introduction: Release Enablement Kit
A Ready-to-Go Presentation & Demo Kit
A Spring ‘19 Release PDF Presentation
Includes top 59 features of the Release with descriptions,
Release Notes and screenshot of the feature, and demo video per
page. Pick and choose the ones you want to highlight.
Product Demos
Includes a playlist featuring 2-3 minute digestible demos for each
feature.
2
1
What’s Included in this Kit?
We want to help you get familiarized with the
top new features available with the Spring ’19
release and help teach others how to use
them.
We’ve designed this kit to help you learn
more about Spring ‘19 through a combination
of slides, Release Notes, and short demo
videos.
4. Getting Started
Follow these 3 steps to prepare yourself to talk about the Spring ‘19 Release
2 31
Pick the feature slides you want
to review (slides 11-80).. We
recommend highlighting 5
features per session.
Watch the associated
demo videos. For the full
playlist:
Click here
Share your Feedback!
Click here
5. So many features! Which ones to pick?
Use the legend below to help you choose the right features for your audience.
Admin Business User Developer
ASTRO’S QUICK TIP:
We recommend picking 5 features per
30 minute learning session.
Developer
8. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any
of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking
statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service
availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future
operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use
of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our
service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth,
interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible
mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our
employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com
products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of
salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most
recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information
section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not
be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
9. Spring ‘19 Release HighlightsSales
1. High Velocity Sales
2. CPQ & BIlling: Usage-Based Pricing
3. Pardot: Einstein Behavior Scoring
4. Salesforce Essentials: Sales Stage
Customisation
5.. Gmail Integration with Inbox
6. Lightning Scheduler
1. Einstein Next Best Action for Service Cloud
2. Einstein Case Classification
3.. Lightning Knowledge Transition Tool
4. Digital Engagement: Einstein Bots
Enhancements
5.. Field Service Lightning:
Preventative Maintenance
Enhancements
6. Lightning Scheduler
Service
Commerce
1. Multisite Sharing for Sorting Rules
2. Web Application Firewall
3. Dynamic Imaging Service Enhancements
4. SEO Enhancements
5. Shield Platform Encryption for B2B
Commerce
Community
1. Salesforce Mobile Publisher for
Community Cloud
2. Einstein Next Best Action for Community
Cloud
3. Partner Account Relationships
4. Feed Translations
5. Lightning Container Component
for Community Cloud
Success
3. Premier Support: 25 New and
Refreshed Accelerators
4. Sales Help Enhancements
1. Proactive Monitoring for CPQ
2. Implementation Services for Sales,
Marketing, Community, Service, and
Field Service Lightning
1. Quip Slides
2. Native Quip in Salesforce
3. Advanced Search
Quip
4. 3 New Live Apps
5. Task Drawer
4. Health Cloud App Template for
Patients and Members
5. Lightning Scheduler
Industries
1. Social Determinants
2. Referral Management
3. Health Cloud Campaigns and
Journeys
Financial Services Cloud
Health Cloud
2. Financial Services Analytics1. Lightning Scheduler
Platform
Platform Services
1. Platform Encryption: Cache-Only Keys
2. Change Data Capture
3. High Volume Platform Events
4. Salesforce Connect: External Change
Data Capture
5. Login Discovery for My Domain
Lightning
1. Lightning Web Components
2. Salesforce Mobile Publisher
3. Lightning Flow Builder
4. Lightning Experience Transition Assistant
5. Pop Up Utilities WIndows
Developer Experience
1. Salesforce DX: Sandbox Cloning
2. Salesforce DX: Lightning Web
Component Support for VS Code and
Salesforce CLI
3. Salesforce DX: Replay Debugger
4. Heroku: Enterprise Accounts &
Teams Enhancements
5. Heroku: Version Control Systems
Integration Enhancements
Einstein Analytics
1. Einstein Data Insights
2. Einstein Prediction Builder
3. Financial Services Analytics
4. Combo Chart Enhancements
5. Lightning Historical Tracking
Reports
4. Health Cloud App Template for
Patients and Members
5. Lightning Scheduler
10. Quip Success Cloud
Table of Contents
Lightning
Community Cloud Health CloudEinstein Analytics
Service Cloud Financial Services CloudPlatform Developer Services
Sales Cloud Commerce CloudPlatform Services
12. Platform Encryption: Cache-Only Keys
Safely store key materials outside of
Salesforce.
Fetch materials on demand with Cache-Only
Key service.
Privately manage and store your own Salesforce key material for added security.
Learn More Watch Demo
AdminAdmin
13. Change Data Capture
Deliver a high-fidelity, low-latency event
stream of all record changes from your org.
Leverages High Volume Platform Events
infrastructure.
This results in extreme scalability, common
subscription APIs, and a 72 hour retention
window.
Deliver real-time updates for responsive apps.
Learn More Watch Demo
AdminAdmin
14. High-Volume Platform Events
Now power real-time integration and
connectivity between systems and features
with High-Volume Platform Events.
Scale your event management to handle any number of users.
Learn More Watch Demo
AdminAdmin
15. Salesforce Connect: External Change Data Capture
Refresh model for remote data changes are
now an event-driven publish model based on
actual changes to external data.
Get real-time, push-based polling with change detection.
Learn More Watch Demo
AdminAdmin
16. Login Discovery for My Domain
Now customers can log in to Salesforce using
a registered phone number or email address.
Provide a seamless user login for My Domain customers.
Learn More Watch Demo
AdminAdmin
18. Salesforce DX: Sandbox Cloning
Easily and quickly make copies of existing
sandboxes with all their metadata
customizations and data.
Create new sandboxes with your customizations built in.
Learn More Watch Demo
DeveloperDeveloper
19. Salesforce DX: Lightning Web Component Support for VS
Code and the Salesforce CLI
Get updated primary Lightning Platform dev
tools (like CLI and VS Code plugins), that
fully support the new Lightning Web
Component Framework.
Get support for Lightning Web Components, right out of the box.
Learn More
DeveloperDeveloper
20. Salesforce DX: Replay Debugger
Detect and fix bugs easier than ever before.
Inspect your Apex execution through familiar
debug logs and an intuitive user interface
inside VS code.
Simplify the development lifecycle for Salesforce Apex.
Watch Demo
DeveloperDeveloper
21. Heroku: Enterprise Accounts & Teams Enhancements
Make work more efficient with SSO support.
Get enhanced support for single-sign-on (SSO) and policy management.
Learn More
DeveloperDeveloper
22. Heroku: Version Control Systems Integration Enhancements
More version control systems now available
with Heroku.
Heroku Flow allows automated review apps,
pipelines, and continuous integration.
Or choose expanded support by adding
GitHub Enterprise and GitLab.
Build apps the way you want with expanded support from Data Validation and Certification Servers.
Learn More
Developer
24. Einstein Data Insights
Get AI-driven insights directly within
Operational Reports.
Understand what happened and why it
happened quickly.
Get AI-driven insights from your data with Einstein.
Learn More Watch Demo
Business User
*Included with purchase of Einstein Analytics Plus.
25. Einstein Prediction Builder
Make predictions about almost any field in
Salesforce.
Power a workflow, focus your efforts, and
work smarter.
Work smarter by predicting business outcomes, and acting on your data.
Learn More Watch Demo
Business User
*Included with purchase of Einstein Analytics Plus or Einstein Prediction.
26. Financial Services Analytics
Uncover actionable insights faster with a new suite of pre-built analytics apps specifically for financial services.
Learn More Watch Demo
Business User
*Included with purchase of Einstein Analytics Plus or Einstein Analytics Growth.
Enable financial advisors to intelligently
understand their accounts and grow their
business
Empower leaders with intelligent data to
evaluate team performance and rank
business drivers.
27. Combo Chart Enhancements
2 new combo charts now available:
1) Combo Bar and Line Chart
2) Stacked Bar and Line into one single chart
Get new enhancements to Combo Chart.
Learn More Watch Demo
Business User
*Included with purchase of Einstein Analytics Plus or Einstein Analytics Growth.
28. Lightning Historical Tracking Reports
See how your data has changed over time.
Create, edit and view historical tracking reports
in Lightning.
Keep track of your data wherever it is, and whenever it’s from.
Learn More Watch Demo
Business User
30. Lightning Web Components
Get better app performance and improve
developer productivity using common web
standards like modern JavaScript, HTML and
CSS.
Build components faster than ever using the latest web standards.
Learn More Watch Demo
DeveloperDeveloper
31. Salesforce Mobile Publisher
Design custom mobile apps with pre-built
components.
Then seamlessly publish them to the iOS App
store or Google Play.
Easily build, design, and publish mobile apps with clicks, not code.
Watch Demo
Business User
32. Lightning Flow Builder
Automate business process flows more easily
than ever before with drag and drop
functionality and a simplified toolbox.
Build more intuitive process flows faster and easier.
Learn More Watch Demo
Business User
33. Lightning Experience Transition Assistant
Transition to Lightning easier than ever before
with step-by-step guidance, tools, and helpful
resources.
Streamline your move to the Lightning Experience.
Learn More Watch Demo
Admin
34. Pop Out Utilities Windows
Pop Out utility windows lets you access all your
utilities easily so everyone can see their apps
and tools at the same time.
Easily access all your favorite utilities on a single screen.
Learn More Watch Demo
Business User
36. High Velocity Sales
Give your insides sales reps the tools they need
to succeed.
Sell more with your inside sales team
Learn More Watch Demo
Business User
*Add-on for Sales Cloud
37. Monetize your products and services based on
consumption, then tier pricing based on usage
limits.
Learn More Watch Demo
Business User
CPQ & Billing: Usage-Based Pricing
Get more flexibility on your CPQ and billing.
*Add-on for Sales Cloud
38. Pardot: Einstein Behavior Scoring
Use Einstein AI to predict a prospect’s
readiness to buy based on how they interact
with marketing efforts.
Make selling and marketing smarter
Learn More Watch Demo
Business User
*Requires Pardot Advanced licensing.
39. Learn More Watch Demo
Business User
Salesforce Essentials: Sales Stage Customization
Tailor lead and opportunity stages based on
your unique business needs.
Customize your sales process to work the way they do.
40. Learn More Watch Demo
Business User
Integration with Gmail
Work with your Salesforce data, productivity
tools, and Einstein AI, in one easy-to-use
location.
Sell faster and smarter, all from within your email.
41. Learn More Watch Demo
Business User
Lightning Scheduler
Deepen customer relationships with precision scheduling
Improve productivity and customer
engagement with streamlined appointment
booking
*Add on for Sales Cloud, Service Cloud, Financial Services Cloud or Health Cloud.
43. Learn More Watch Demo
Business User
Einstein Next Best Action for Service Cloud
Deliver personalized recommendations at
the point of maximum impact by combining
your company’s business rules, powerful
predictive models, and data—both inside
and outside of Salesforce
Deliver the right offer at the right time with AI built for Service Cloud
44. Business User
Einstein Case Classification
Assist your agents by triaging their cases
automatically.
Using machine learning from past cases,
Einstein pre-populates fields values with
recommendations for your agents reducing
time to resolution.
Intelligently prioritize cases and accelerate their resolution.
Learn More Watch Demo
45. Learn More Watch Demo
Business User
Lightning Knowledge Transition Tool
Unify your data into one Knowledge object,
empowering your service agents by
suggesting the right articles, and giving
them easy access to tools like hover view
increasing time to resolution.
Help agents solve cases faster by transitioning to Lightning Knowledge.
Admin
46. Learn More Watch Demo
Business User
Digital Engagement: Einstein Bots Enhancements
Increase case deflection and reduce handle
time with AI-powered chatbots now on
messaging channels like SMS and
Facebook Messenger.
Scale support by automating routine questions and qualifying customer information with AI-powered chatbots on your customer’s preferred
channels
*Requires Digital Enhancement Messaging add-on to Service Cloud.
47. Learn More Watch Demo
Business User
Field Service Lightning: Preventative Maintenance
Enhancements
Create a single parent work order and
group every line item alongside the asset
that requires the work, saving your field
service organization time and ensuring that
the job is done right the first time.
Help mobile workers provide faster, more efficient service in the field.
*Requires purchase of Field Service Lightning.
48. Learn More Watch Demo
Business User
Lightning Scheduler
Improve productivity and customer
engagement with streamlined appointment
booking.
Deepen customer relationships with precision scheduling
*Add on for Sales Cloud, Service Cloud, Financial Services Cloud or Health Cloud.
50. Salesforce Mobile Publisher
Build custom-branded apps and easily
publish them on the iOS App Store and
Google Play Store with Mobile Publisher
(Only GA in the US).
Turn existing communities into mobile apps.
Watch Demo
Admin
*Add-on for Community Cloud.
51. Learn More Watch Demo
Einstein Next Best Action for Community Cloud
Einstein analyzes all business activity
taking place within an organization, then
applies business rules and AI to surface
personalized recommendations at the point
of maximum impact.
Deliver the right offer at the right time with AI built for Community Cloud
Admin
Admin
52. Learn More Watch Demo
Partner Account Relationships
Easily share select information from a lead
or an opportunity to help your channel build
the partnerships, while still protecting
sensitive data, like deal size or confidential
information between the distributor and the
customer.
Manage multi-tier distribution channels with clicks, not code.
Admin
Learn More Watch Demo
53. Learn More Watch Demo
Feed Translations
Translate questions, posts, comments, and
replies in 50+ languages, making your
feeds more accessible to more community
members
Translate community feed posts with Google Translate API
Admin
*Free with Google API Key.
54. Learn More Watch Demo
Lightning Container Component for Community Cloud
Create your community easily by reusing
components and design libraries built with
3rd party UI frameworks.
Create and reuse components and design libraries built with 3rd party UI frameworks.
Developer
56. Learn More Watch Demo
Business User
Quip Slides
Connect live data and charts to build
alignment, capture feedback, and make
decisions without email or multiple file
versions to slow you down.
Get to the right decision faster with team-based slide presentations.
57. Learn More Watch Demo
Business User
Native Quip in Salesforce
Edit and comment on rich, live documents,
spreadsheets, and slides without switching
apps.
Set up integrated templates for
standardizing and embedding new
documents on Salesforce record pages.
Bring the power of Quip’s document collaboration inside of Salesforce
*Requires Quip Enterprise license. Add-on for Sales Cloud and Service Cloud.
58. Learn More Watch Demo
Business User
Advanced Search
Use new search filters and intelligent
suggestions to ensure that your search
results are always relevant to you.
Find the information you need when you need it with Advanced Search
59. Learn More
Business User
3 New Live Apps
Embed files and folders from Box and
Dropbox directly within Quip documents to
reference your archives and content
libraries.
Make data-informed decisions by placing
live Salesforce data directly inside of Quip
documents for all standard and custom
objects.
Add always-up-to-date data to Quip with three new live apps.
*Requires Quip and Box/Dropbox/Salesforce licenses.
*Salesforce Record Live App requires Quip Enterprise license and is an add-on for Sales Cloud and Service Cloud
60. Learn More Watch Demo
Business User
Task Drawer
Get a comprehensive list view of all the
work you’re assigned, then pin your
highest-priority tasks, sort or hide items,
and check off completed tasks.
View every task assigned to you in any document, all in one place.
62. Watch Demo
Business User
Multisite Sharing for Sorting Rules
Save time by creating sorting rules once
and sharing them across multiple sites.
Manage multiple brands and geographies quickly and easily.
63. Watch Demo
Admin
Web Application Firewall
Protect customers against common code
vulnerabilities, with visibility into security
threats.
Merchants can easily select security
settings and see logs
Monitor, detect, and prevent web-based attacks.
64. Developer
Dynamic Imaging Service Enhancements
Improve page load time, site reliability, and
developer efficiency.
Efficiently change storefront images without a complex transformation service.
Watch Demo
65. Business User
SEO Enhancements
Get more audience engagement on your
website with improved crawler support.
Ensure search engines can access
dynamic pages like category and product
pages.
Influence site traffic and campaign effectiveness.
66. Business User
Shield Platform Encryption for B2B Commerce
Provide internal security experts and
customers with the confidence that
sensitive data is secure and auditable.
Deliver trusted, secure, and auditable commerce engagement.
68. Business User
Lightning Scheduler
Personalize customer experiences and
capitalize on every expressed interest by
booking appointments with the right person
at the right time and place.
Drive efficiency and uncover insights by
embedding scheduling within CRM
processes.
Deepen customer relationships with precision scheduling
*Add on for Sales Cloud, Service Cloud, Financial Services Cloud or Health Cloud.
Learn More Watch Demo
69. Learn More Watch Demo
Business User
Financial Services Analytics
Enable financial advisors to intelligently
understand their accounts and grow their
business.
Empower leaders with intelligent data to
evaluate team performance and rank
business drivers.
Uncover actionable insights faster with a new suite of pre-built analytics apps specifically for financial services.
*Add on for Financial Services Cloud.
71. Learn More Watch Demo
Business User
Social Determinants
Capture key information about your
patient’s and member’s social determinants
of health to deliver more personalized care
on one connected platform.
Provide personal, proactive care to your patients.
72. Learn More
Business User
Referral Management
Prioritize and process referrals faster by
accessing all relevant data on one
connected platform.
Streamline patient referrals with Referral Management.
73. Learn More
Business User
Health Cloud Campaigns and Journeys
Build campaigns and create health journeys
across populations directly within Health
Cloud.
Create personalized journeys for your
patients, from health education to
appointment reminders.
Create connected patient experiences.
74. Learn More Watch Demo
Business User
Health Cloud App Template for Patients and Members
Easily build custom mobile apps for patients
and members that drive digital engagement
and empower health consumers to stay on
top of their health goals.
Easily create healthcare apps.
Admin
75. Learn More
Business User
Lightning Scheduler
Drive better patient and member
engagement with streamlined appointment
scheduling.
Book non-medical appointments with the
right staff or resource at the right time and
location.
Deepen customer relationships with precision scheduling
*Add on for Sales Cloud, Service Cloud, Financial Services Cloud or Health Cloud.
77. Learn More Watch Demo
Admin
Proactive Monitoring for CPQ
Protect your customer relationships from
business disruptions with four new
processes.
Optimize your CPQ operations
*Proactive Monitoring for Core required.
78. Learn More
Business User
Implementation Services for Sales, Marketing, Community,
Service, and Field Service Lightning
Easily implement Salesforce products with
expert guidance.
79. Learn More Watch Demo
Admin
Premier Support: 25 New and Refreshed Accelerators
Get personalized guidance for your specific
business needs with Accelerators, and get
more immediate access to expert guidance
with more Accelerator Lives.
Get 1-1 expert coaching to meet your key objectives with Accelerators
80. Learn More Watch Demo
Admin
Salesforce Help Enhancements
Get the help and guidance you need fast
with our latest enhancements to our Help
website..
Find answers more easily with our improved help website.
Please make any purchasing decisions based on what’s currently available in the market.
Please make any purchasing decisions based on what’s currently available in the market.
Use this table of contents to jump to learn about what’s new for a specific cloud.
Manage and store key material outside of Salesforce safely. Use the Cache-Only Key service to fetch your key material on demand.
Power real-time data synchronizations and business process orchestrations with Change Data Capture. This feature will deliver a high-fidelity, low-latency event stream of all record changes from your Salesforce org. Change Data Capture leverages the High Volume Platform Events infrastructure resulting in extreme scalability, common subscription APIs, and a 72 hour retention window.
Give your team the tools to use high-scale, event-driven architecture by defining and managing events on the Lightning Platform. With High-Volume Platform Events, you can power real-time integration and connectivity between systems and features, thus driving a connected user experience.
Change the refresh model for remote data changes from a pull-based polling model to an event-driven publish model based on actual changes to external data.
Give your admins greater control over how users identify by letting customers log in to Salesforce using a registered phone number or email address.
Quickly and easily make a copy of existing sandboxes with all their metadata customizations and data. In the past, teams could only clone a production org, and create a sandbox copy. Now, sandbox cloning lets you create copies of an existing sandbox, giving you more flexibility.
Get updated primary Lightning Platform dev tools, including the Command Line Interface (CLI) and Visual Studio (VS) Code plug-ins, that fully support the new Lightning Web Component framework.
Detect and fix bugs easily using the Apex Replay Debugger which lets you step through and inspect your Apex execution through familiar debug logs and an intuitive user interface inside VS Code.
Make work more efficient with single-sign-on (SSO) support, now available as policy management for users within your Heroku Enterprise account.
Get the most out of Heroku with more version control systems. Choose Heroku Flow for automated review apps, pipelines, and continuous integration. Or get expanded support by adding GitHub Enterprise and GitLab.
Understand what happened and why it happened quickly with Einstein Data Insights. Now you can get AI-driven insights directly within Operational Reports.
Make predictions about almost any field in Salesforce with just a few clicks. Use Einstein Prediction Builder to power a workflow, focus your efforts, and work smarter.
Accelerate the time from data to insights with a new bundle of pre-built analytics applications specifically for financial services. This first application enables wealth management advisors to manage their book of business with insights across client goals and satisfaction, lead and referral performance, and sales execution. Team leaders can further evaluate regional performance and rank performance drivers.
Two new combo chart are available. Combine Bar and Line or Stacked Bar and Line into one single chart.
See how your data has changed over the last quarter. Create, edit, and view historical tracking reports in Lightning.
Get better app performance and improve developer productivity using Lightning Web Components, built for the Lightning Platform using common web standards like modern JavaScript (ES6+), HTML and CSS.
Easily create apps, then embed business logic and intelligence for better performance. Salesforce Mobile Publisher lets you design custom mobile apps with pre-built components, then seamlessly publish them to the iOS App store or Google Play.
Automate business process flows easily with our new low-code front-end technology. Drag-and-drop functionality improves design-process automation, and a simplified toolbox makes it easier than ever to find the process elements you’re looking for.
Easily transition from Salesforce Classic to the Lightning Platform with step-by-step guidance, tools, and helpful resources.
Multi-tasking has never been easier than with our new pop up utilities windows. Pop-up utilities windows lets you access all your utilities easily so everyone from service agents to Lightning console users can see their apps and tools at the same time.
Give your inside sales reps the tools they need to succeed with High Velocity Sales. Efficiently reach out to the next lead with Work Queues and Lightning Dialer, intelligently identify the best leads with Einstein Lead Scoring, and easily follow sales best practices with Sales Cadences, all in one seamless Lightning Sales Console workspace.
Monetize your products and services based on consumption, then tier pricing based on usage limits with Usage-Based Pricing. Charge for overages, summarize usage, and give invoices based on standard or custom time intervals.
Align your sales and marketing team on prospect targeting with Einstein Behavior Scoring. Use Einstein AI to predict a prospect’s readiness to buy based on how they interact with marketing efforts. Now, your marketing team can identify which prospect engagements matter.
Tailor lead stages and opportunity stages based on what your unique business needs. With Salesforce Essentials, we'll recommend appropriate stages based on customers like yours--and then you can further tailor lead stages and opportunity stages for your unique business.
Access both Salesforce and Gmail with a single Chrome extension that lets you work with your Salesforce data, productivity tools, and Einstein AI, in one easy-to-use location.
Personalize customer experiences and capitalize on every expressed interest by booking appointments with the right person, at the right time and place. Drive efficiency and uncover insights by embedding scheduling within CRM processes, such as lead, referral, and opportunity management.
Einstein AI offers suggestions for next best actions for Service Cloud. Now, you can deliver personalized recommendations at the point of maximum impact by combining your company's business rules, powerful predictive models, and data—both inside and outside of Salesforce.
Assist your agents by triaging their cases automatically with Einstein Case Classification. Using machine learning from past cases, Einstein pre-populates fields values with recommendations for your agent to reduce time they spend manually entering information, allowing them to resolve customer issues faster.
Take advantage of the complete set of productivity tools available for your support team in Lightning Experience. Transition your knowledge base from Classic to Lightning with the Lightning Knowledge Migration Tool. Lightning Knowledge unifies your data into one Knowledge object which enables you to better leverage the power of the Salesforce platform with standard reports, record types, list views and more. Empower service agents by suggesting the right article, and give them easy access with tools like hover view to solve cases faster.
Increase case deflection and reduce handle time with AI-powered chatbots now on messaging channels like SMS and Facebook Messenger. Natively built on the Salesforce platform, Einstein Bots can be set up declaratively once and deployed to all of your real-time channels. Use Einstein Bots to collect and qualify customer information to resolve routine issues or seamlessly escalate to an agent for fast resolution.
Now, with Preventive Maintenance, you can create a single parent work order and group every work order line item alongside the asset that requires the work, saving your mobile employees time and ensuring they complete the job right the first time.
Personalize customer experiences and capitalize on every expressed interest by booking appointments with the right person, at the right time and place. Drive efficiency and uncover insights by embedding scheduling within CRM processes, such as lead, referral, and opportunity management.
Build custom-branded apps and easily publish them on the iOS App Store and Google Play Store with Mobile Publisher (Only GA in the US).
Deliver the right offer at the right moment with Einstein Next Best Action. Einstein analyzes all business activity taking place in an organization, then applies business rules and AI to surface a personalized recommendation. For instance, if your customer is asking a question about a broken product, Einstein can proactively offer a flow like "schedule an appointment" before the customer even knows they need to schedule one.
Easily create sharing relationships between partner types, such as distributors and resellers. Use clicks, not code to let partners share select information from a lead or opportunity. And easily help your channel build the partnerships needed to close deals while protecting confidential data.
Make your feeds more accessible to more community members with Feed Translations. Translate questions, posts, comments, and replies in 50 languages provided by Google Cloud Translation API.
Create your community easily by reusing components and design libraries built with 3rd party UI frameworks such as React, Vue, Angular, and 2.0.
Get more work done with fewer, better meetings, and no extra file versions. Connect live data and charts to build alignment, capture feedback, and make decisions without email or file versions to slow you down.
Collaborate around your Salesforce data by embedding live, collaborative Quip documents, spreadsheets, and slides directly inside Salesforce. Increase transparency by working right within Salesforce — no need to switch between multiple applications.
Use new search filters and intelligent suggestions to find what you’re looking for in Quip. Improvements to search algorithms ensure that your search results are always relevant to you, making it easier than ever to find what you're looking for in Quip.
Box Files View Live App and Dropbox Live App: Embed files and folders from Box and Dropbox directly within Quip documents to reference your archives and content libraries. Easily access your information whenever you need it.
Salesforce Record Live App: Make data-informed decisions by placing live Salesforce data directly inside of Quip documents. Now it works for all standard and custom objects.
Stay organized and on top of your projects with Task Drawer. Get a comprehensive list view of all the work you’re assigned, then pin your highest-priority tasks, sort or hide items, and check off completed tasks from directly within the Tasks drawer, located at the top of your sidebar.
Save time by creating sorting rules once, then share them across multiple sites using Multi-Site Sharing.
Increase security and trust with the addition of Web Application Firewall (WAF) to the Commerce Cloud embedded content delivery network (eCDN). Protect customers against common code vulnerabilities, with visibility into security threats. Merchants can easily select security settings and see logs.
Improve page load time, site reliability, and developer efficiency with Dynamic Imaging Service. Enhancements allow developers to crop, overlay, change, change quality and format, and resize static images based on querystring parameters.
Get more audience engagement on your website with improved crawler support from Search Engine Optimization (SEO) Enhancements.
Provide internal security experts and customers with the confidence that sensitive data is secure and auditable. Extend our Shield Platform encryption to B2B Commerce fields for meeting critical business and regulatory security policies.
Personalize customer experiences and capitalize on every expressed interest by booking appointments with the right person, at the right time and place. Drive efficiency and uncover insights by embedding scheduling within CRM processes, such as lead, referral, and opportunity management.
Uncover actionable insights faster with a new suite of pre-built analytics apps specifically for financial services. The first app enables wealth advisors to manage their book of business better, by providing insights across client goals and satisfaction, lead and referral performance, and sales execution.
Capture key information about your patient's and member's social determinants of health, like housing and transportation, using a library of determinants, barriers, and interventions. Deliver more holistic care and personalized care on one connected platform.
Build campaigns and create health journeys across populations directly within Health Cloud. Customers who have Marketing Cloud can go one step further by enrolling groups of patients in multi-channel communication. Put your patients on personalized journeys, from health education to appointment reminders.
Build campaigns and create health journeys across populations directly within Health Cloud. Customers who have Marketing Cloud can go one step further by enrolling groups of patients in multi-channel communication. Put your patients on personalized journeys, from health education to appointment reminders.
Easily build custom branded mobile apps for patients and members using the Health Cloud Engagement App template. Drive digital engagement and empower health consumers to stay on top of health goals with care plans, securely collaborate with the care team in real-time, and learn about wellness in interactive ways. Combined with the new Mobile Publisher for Community Cloud, native apps can be distributed on Apple and Google App Stores.
Streamline scheduling for your patients, members, and employees to improve team productivity and customer engagement. Embed non-medical appointments within CRM workflows, such as case management and education scheduling, and drive efficiency by booking appointments at the right time and place, all on one connected platform.
Protect your customer relationships from business disruption with these four new processes: Apex Future Performance, Apex Future Dequeue Latency, Apex Queueable Dequeue Latency and Apex Queueable Performance.
Easily implement Salesforce products. An Implementation Architect helps you get the most out of new or existing Salesforce solutions and are now available for Marketing Cloud, Community Cloud, Service Cloud, and Field Service Lightning. Plus, take advantage of our new expert implementation services for small businesses.
Get personalized guidance for your specific business needs with Accelerators. We listened to customers like you, and we’re adding or updating 25 Accelerators based on your feedback. Plus, we're launching more Accelerator Lives to help you get more immediate access to expert guidance
Get the help and guidance you need fast using our latest enhancements to our Help website: help.salesforce.com. We’ve updated the appointment scheduling tool and implemented a better way to submit cases with more content and context.